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“Great location. Great view (if you have right room)” 4 of 5 bubbles
Review of Somerset on the Pier Hobart

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Somerset on the Pier Hobart
Ranked #12 of 46 Hotels in Hobart
Singapore, Singapore
Level Contributor
376 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
“Great location. Great view (if you have right room)”
4 of 5 bubbles Reviewed July 19, 2013

Location - centrally located. 15 minutes walk from Hobart transit (if from airport). walking -- 5 minutes to Salamanca Market, 10 minutes to battery point, 20 minutes to North Hobart (more restaurants and cafes)

Room - clean enough, spacious
Housekeeping - could have paid a bit more attention. I am not going into details of condition of toilet. They were clean but far from perfect.

Service - could have been better to make exceptions and accommodations.

  • Stayed July 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Harris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (290)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Glengarry, Tasmania
Level Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed July 17, 2013

The bed was heavenly! Nice quiet, clean room. Would not have been very practical for long stay, but more than adequate for short business trip.
Having extra exits (not just fire escapes) at each end would have been great...again not much hassle with minimal luggage & no children
Reception staff very pleasant and accommodating

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 17TasTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier Hobart, responded to this review, July 18, 2013
Hello 17TasTraveller,

Thank you for taking the time to let us know about your stay, we will pass on your kind words to our Guest Service and Housekeeping Teams.

Heavenly, is the perfect word to describe a good night’s sleep. We are thrilled you had an enjoyable and relaxing stay with us.

We look forward to you visiting again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed July 16, 2013

My husband and I along with another couple and their 2 year old daughter were looking forward to a long weekend in Hobart. We were not disappointed by the central location or the view over the harbour.

We had booked a 2 bedrooms apartment - what we found was a one bedroom apartment with 2 beds positions outside the bathroom and another bed under the stairs. On asking for an alternative room we were informed that this was the layout for all the apartments! I had thought a bedroom had to have 4 walls!

In addition the walls are very thin -coughing sneezing and whispering can be heard from rooms down the corridor. The fixtures and fittings look cheap and the window blind fell down when we tried to open the window. The staff told us this was not a uncommon occurrence.

The staff however were excellent and attentive as best they could. We were worried that the front of staff house were doing >48 hours shifts and were also the people readjusting the blinds!

Room Tip: Only suitable if you need one bedroom or are a single family happy with a one bedroom apartment
See more room tips
  • Stayed July 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank starlet2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed July 14, 2013

My wife and two adult aged children stayed three nights in a "two bedroom" self contained apartment. The location cannot be faulted, even in the depths of a Hobart Winter. Elizabeth Pier is a short walk to Salamanca Place, the City Centre and Sullivans Cove. But, three things disappointed us about this hotel and probably means we would not return.

Firstly, on arrival we discovered hair all over the floor of the ensuite bathroom. I complained to management and they said someone would clean the bathroom pronto. This never happened. Secondly, unbeknown to us when we booked the hotel on line, service of our apartment was not included even though we certainly did not pay budget price. Management told us our room would only be services after the third night, i.e., the day we left!

Lastly, the second bedroom of our apartment was nothing more than an enlarged landing adjacent to the master bedroom with two beds crammed into the small space.

  • Stayed July 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank John v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier Hobart, responded to this review, July 28, 2013
Hello Sttew,

Thank you for your recent feedback and for the opportunity to address your concerns.

I am sorry to hear of your disappointment regarding your recent stay with us at Somerset on the Pier Hobart and that we were not able to make your stay more comfortable. We certainly pride ourselves in providing our guests with a comfortable and relaxing stay and it is disappointing to read when this doesn’t occur.

As a result of your feedback, your concerns have been raised with the housekeeping manager, and we have taken immediate action to ensure this doesn’t happen again. Please rest assured that the property is also in the planning stages of a renovation program, scheduled for later in the year.

Sttew, thank you for your feedback and again our sincere apologies for the issues you experienced during your stay. I hope that we will have another opportunity to make your stay a better one in the future.

Kind regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deloraine, Tasmania, Australia
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed July 14, 2013

You could stay just for the view, positioned right on the water with water views and city outlook. Easy walk to Hobarts city centre, Salamanca market and a variety of wonderful places to eat.
Have stayed with friends and family on different occasions and always had a good experience.

Stayed November 2012, traveled with family
Helpful?
1 Thank Joanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier Hobart, responded to this review, July 16, 2013
Hello Joanne B,

Thank you so much for your review and your compliments regarding our stunning view. We are extremely lucky to be situated in such a wonderful location. From everyone at Somerset on the Pier Hobart, we look forward to welcoming you back again in the near future.

Kind regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed July 13, 2013

This was a great hotel a lovely entrance with an unusual atrium type walkway down to the rooms. The rooms with a nautical theme were very quaint , the bedroom on a mezzanine level. The whole hotel is on a pier so the view looking down onto the harbour was great. We had a nice fish and chip feed for dinner from a shop also on the pier maybe a little pricey. The location was great and the price reasonable for what u get. Will be going back!!

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Angela K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier Hobart, responded to this review, July 16, 2013
Hello Angela K,

It’s great to read you enjoyed your stay at Somerset on the Pier Hobart, I am glad you found our accommodation comfortable and our view exceptional. We look forward to welcoming you back again soon.

Kind regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

This is the perfect place to stay. Right in the middle of everything, restaurants, pubs, bars and Salamanca markets on your doorstep. The loft style apartments allowed a lot of room to move and had absolutely everything you could want on a cold wet day. the staff were fantastic and we never had a problem with parking. We'll definitely be returning and telling all of our friends.

Room Tip: we had a room without a balcony, the sun comes straight in the ones with balconies.
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank chyna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Somerset on the Pier Hobart, responded to this review, July 11, 2013
Hello chyna2,

Thank you for your review, we’re delighted to read you enjoyed every aspect of your stay. We appreciate your future recommendations of Somerset on the Pier Hobart to your friends and we look forward to welcoming you back again soon.

Kind regards,

Ruthie H.
Marketing Executive
Somerset on the Pier Hobart
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset on the Pier Hobart

Property: Somerset on the Pier Hobart
Address: Elizabeth St Pier, Hobart, Tasmania 7000, Australia (Formerly Oakford)
Phone Number:
Location: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#12 Luxury Hotel in Hobart
#15 Business Hotel in Hobart
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Somerset on the Pier Hobart 4.5*
Number of rooms: 56
Official Description (provided by the hotel):
Somerset on the Pier is an award-winning transformation of an early 1930s pier building, incorporating clean, striking lines of modern architecture with the historic exterior of a waterfront landmark. Each apartment features unrivaled panoramic water views of the River Derwent, Hobart's waterfront and historic Sullivans Cove. ... more   less 
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Also Known As:
Somerset On The Pier, Hobart Hotel Hobart
Somerset On The Pier Hobart Tasmania

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