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“Good location”

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The Old Woolstore Apartment Hotel
Ranked #11 of 48 Hotels in Hobart
Certificate of Excellence
Melbourne, Australia
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Good location”
Reviewed February 4, 2014

We stayed here for 3 nights and the hotel location was great, close to the pier and to the Salamanca area and also to the city mall. The hotel room is equipped with laundry faciliaties and a little kitchenette which were very handy to have. Check in and out were extremely prompt with friendly reception staff. Free onsite parking was also available however if you come back to the hotel late, you run the risk of not finding a spot. The only thing I would ask for is a swimming pool and a spa.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 88KW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi 88KW,

Thank you for taking the time to review The Old Woolstore.

Great to hear that you enjoyed our location and room facilities, and our friendly and efficient reception staff.

If you choose to stay with us again, please be aware that we offer complimentary overflow parking at Market Place carpark which is approx a five minute walk from hotel reception. Vouchers can be collected from hotel reception prior to driving out of Market Place carpark.

I apologise if you were not made aware during your stay, but complimentary passes for the Hobart Aquatic Centre swimming pools are also available at reception. Access is to both 25m & 50m pools and children's area and the Aquatic Centre is a 5 - 10 minute walk from the hotel.

88KW, I hope that you enjoyed your 3-nights exploring Hobart, and that we may see you again in the future.

Thanks,
Scott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,549 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (335)
Date | Rating
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English first
London, United Kingdom
Level 6 Contributor
126 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed February 4, 2014

Gracious and welcoming with the right location.
Fully stocked modern rooms in this old warehousing complex.
Close to the harbour and thereby, close to good to great restaurants and cafes.
I would heartily recommend this to anyone.

Room Tip: Ask for inside facing room. its quieter
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank detective1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi detective1,

Thank you for taking the time to review The Old Woolstore Apartment Hotel.

Your comment "I would heartily recommend this to anyone" makes us smile!

Thanks again,
Scott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 3, 2014

4 night stay in a 1 bedroom apartment. Hotel location was just perfect for us and loved the exterior and how the building has been re-purposed. Apartment was clean and well organised. and very spacious. Common areas on ground floor are starting to look dated but are not scruffy or unclean.
Check in was fast and efficient, they though to ask if we required parking.
Room servicing was a little random, the timing was late on some days. Complimentary items were not always replaced, had to ask for refills.
Buffet breakfast food was disappointing, coffee machine was broken were directed to use machine in 'next room' with general pointing by staff member. Asked her to clarify and she unhelpfully repeated same instructions. Next room seemed to contain an industrial coffee machine which was not turned on. Turned out another automatic machine was available in the bar (worked out by overhearing another guest).
Staff at front desk had little to no idea about gym facilities, when we asked about it we were told it was closed for the day (yes, we knew that from reading the hours of operation, we just wanted to know what was in there and where it was). Again just pointing and poor instructions, reception was quiet, staff could have just walked us across and opened the door for us to see the facility.
Was left with the impression that staff were just there to do their shift and leave.

Room Tip: We were in the building from level 5-10, rooms were quiet and set back from the road. Rooms located...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nush H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi Nush H,

Thank you for taking the time to review our hotel.

It is great to hear that you found our location perfect and found your apartment clean, well organised and very spacious. Check-in fast and efficient.

Disappointing though to hear that you found our staff less than helpful. Without going through your individual points, I can assure you that this is not the level of service we aim to deliver, nor is it what we are known for. Your review has gone to our management team for assessment and if you would like any updates or further information please feel free to contact me at feedback@oldwoolstore.com.au

Regarding your comments on traffic noise in levels 1 - 4, the main access to all accommodation is via a passageway which runs against Macquarie Street. This common area provides a noise barrier meaning accommodation rooms are nice and quiet.

Nush H, if you are again travelling to Hobart and would be happy to give us another try please feel free to contact me directly at the above email address when making your enquiry.

Thanks,
Scott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mildura, Australia
Level 4 Contributor
27 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 31, 2014

Only good things to say about this hotel. The rooms are spacious and clean. The location is very convenient for walking to many attractions thus avoiding the parking problem. The staff is helpful and friendly. A very pleasant place to be.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi Dawn M,

Thank you for taking the time to review The Old Woolstore Apartment Hotel and for your positive comments.

Great to see that you took the trip up Mount Wellington on a clear day and could "see forever"!

We hope to see you again.

Thanks,
Scott.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Australia
1 review
Reviewed January 29, 2014

Every thing about this hotel is positive..So close to the everything. short walk to the city center..The food in the Stockmans Restaurant is fabulous! couldn't wish for better service from our waitress. Staff on check in were very helpful and friendly.



Room Tip: Very comfortable..Huge king size bed and great pillows.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi Lesley L,

Thank you for taking the time to review The Old Woolstore Apartment Hotel and wonderful to hear that you thoroughly enjoyed your stay!

Thanks Lesley L,
Scott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 5 Contributor
75 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 28, 2014

Solo traveler (as part of a tour party with several other guests/rooms), visiting for business, one night in January 2014.

Check in/out: Check in was a little bit slow, as a large number of guests arrived at once. Unfortunately early entry to the room wasn’t possible, however I was able to leave my bags in a secure room and wander around Hobart. Quick check out.

Room: Room 221, which was in the motel/hotel wing of the complex (the former Woolshed part I guess? From what I gather, the apartment rooms were in a different wing?). It was quite a long walk to the lift with a couple of bags. The room itself was of a 4* hotel/motel standard, nothing luxurious but the individual touches made it worthwhile. The ‘sheep/baa/woolstore’ theme was cute. The curtains could have possibly been a bit darker. The wi-fi was free AND pretty fast, very rare for any Australian accommodation. Comfortable bed, good shower pressure, so the important things were sorted.

Food: Ordered room service, had a tasty burger at a good price. No silly room surcharges.

Overall: A friendly family run hotel/motel, with many of the individual touches that come from this.

Room Tip: If walking is difficult or you have lots of luggage, ask for a room near the lifts (ground floor or...
See more room tips
  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank traveloctopus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi traveloctopus,

Thank you for reviewing The Old Woolstore Apartment Hotel.

You are correct in saying that check-in gets slower when large number of guests arrive, particulary before check-in time (1400). I am happy to hear though that you took advantage of our luggage storage and had a look around Hobart. Fast check-out.

Yes, room 221 is a Hotel Room and is in the original Old Woolstore development, built in 1897. This stage of the property offers an equal number of Hotel Rooms and Apartments. You may have noted the "outer doors" which allows an Apartment to be interconnected with a Hotel Room.

Yes, if travelling with a lot of luggage we are happy to allocate a room close to the lift. A porterage service is also available free of charge at reception on request.

Our core offering includes a comfortable bed and good hot water so great to hear that these were delivered. We have only recently implemented free WIFI which as you have suggested is welcomed particularly by guests who have travelled internationally.

The burgers have been very popular and carry the common theme at the property of good value. We take your comments on board about being luxurious but overall we are glad that your experience as a business traveller was a good one.

You may be interested to know that we offer a range of corporate rates/deals and if you or your travel department would like any further information please feel free to contact me at feedback@oldwoolstore.com.au

Thanks,
Scott.
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uk
Level 6 Contributor
93 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 28, 2014

When we arrived a group of men were drinking near reception and had just dropped (or thrown) a couple of bottles from their 1st-floor balcony. Not a good first impression of the place. There were a lot of Asian guests and large groups staying.
We stayed in a hotel room (as opposed to an apartment) for 2 nights. Whilst the room was clean and spacious by comparison to some others we have stayed in, it was dark and dingey and very old fashioned. The bed was hard as a board and the pillows felt like they were filled with concrete. The bathroom had a separate bath and shower (which was a bonus), but it looked like it was fitted out in the 1980s. It was in desperate need of a complete re-fit and modernisation! And I can't remember the last time I stayed in a hotel where you have a door KEY rather than a key card.
As for the Stockman's restaurant - my advice is don't bother! We ordered 2 main courses at 8.10pm. There were about 8 other people in the restaurant, so it wasn't busy. The staff proceeded to start putting chairs on tables around us ... and when our food hadn't arrived 35 mins later, and there was no sign of any staff, my husband went into the kitchen to find out where our order was. We were told it would be 'a few minutes', at which point we left!
So, to round up, if you're in a large group, don't particularly care about the standard or age of your accommodation and have plenty of time to wait for your meals - go for it! Otherwise, I suggest you choose a different hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank coffee01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Public Relations Manager at The Old Woolstore Apartment Hotel, responded to this review, February 5, 2014
Hi coffee01,

Thank you for reviewing our hotel.

Firstly, please accept our apologies regarding your experience with the men drinking near reception. This is a group that was quickly identified by our staff as troublemakers and I can report that they were escorted off the property that evening due to their unruly behaviour foregoing their night's accommodation. We deem this behaviour completely unacceptable and it will not be tolerated by our staff.

I am not sure how to respond to your comments about Asian guests and groups? We attract guests from a range of markets including corporate, leisure and conference.

In terms of your room and sleep quality, our reception desk is manned 24-hours and we always do what we can to act on guest complaints. There are a number of steps that we could have taken to improve your sleep including offering different pillows, providing a mattress-topper or offering you a different room. If you contacted reception and a suitable solution was not offered I would be interested to hear from you at feedback@oldwoolstore.com.au

Yes, we use traditional keys. All room doors also have additional/secondary locking mechanisms.

I am sorry to hear about your experience in our restaurant. Your feedback has been passed through regarding in particular the waiting time for your meal and staff stacking chairs.

If you have plans to travel to Hobart again and would see your way to giving us another try please feel free to contact me directly at feedback@oldwoolstore.com.au

Thanks,
Scott.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Old Woolstore Apartment Hotel

Property: The Old Woolstore Apartment Hotel
Address: 1 Macquarie Whrf, Hobart, Tasmania 7000, Australia
Location: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Business Hotel in Hobart
#6 Romantic Hotel in Hobart
#7 Family Hotel in Hobart
#11 Luxury Hotel in Hobart
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Old Woolstore Apartment Hotel 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Thinking Hobart? Think The Old Woolstore!Hobart's multi-award winning Old Woolstore Apartment Hotel has built a reputation among travellers as one of Australia's most welcoming and relaxing inner-city hotels. Renowned for spacious rooms and friendly hospitality, the property is centrally located a block from Hobart's waterfront and just a gentle stroll to Salamanca Place with its legendary market, restaurants, bars, galleries and waterside festivities such as the annual Taste Festival.Accommodation consists of a unique choice of fully serviced apartments and hotel rooms; the decor is contemporary and rooms immaculately presented. Apartments are fully self contained offering both laundry and kitchen facilities- perfect for preparing the gourmet produce you will likely collect on your travels through Tasmania!Hobart's best kept dining secret, Stockmans Restaurant, specialises in farm-fresh local produce and opens for breakfast and dinner daily. The Baaa Bar's blend of the old and new is the ideal place to sit back and relax with a glass of Tassie wine at the end of a day spent exploring the local vineyards and indulging in our world-famous offerings.All guests staying at the property can enjoy complimentary parking and use of the onsite gymnasium, guest lounge and business centre. Reception and room service operate 24/7. High speed internet access is FREE to all guests and is available in all rooms and most public areas. ... more   less 
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Also Known As:
Old Woolstore Apartment Hotel
Old Woolstore Apartment Hobart
The Old Woolstore Apartment Hotel Hobart, Tasmania

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