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“Spacious but in need of a refurbushment”

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The Old Woolstore Apartment Hotel
Ranked #11 of 47 Hotels in Hobart
Certificate of Excellence
Reviewed January 17, 2013

Stayed for two nights in a one bedroom apartment. The apartment had many good points such as two lounges, good kitchen and a lovely king bed. It was clean and comfortable but on the other side I have stayed at much more modern establishments for the price of this apartment. In fact better apartments with a breakfast included. The worst thing was whilst the television had Foxtel etc the picture was atrocious and looked like snow on the top of Mt Wellington. I don't sit and watch TV but when I do watch the news etc I do like to see what I'm watching.
The staff were friendly and this place is very clean and professional so I'm not complaining. It is in a good location but if you wish to be near Salamanca Place you have a long walk ahead of you.

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  • Stayed: January 2013, traveled on business
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Thank philandcathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded March 7, 2013

Dear Phil and Cathy,

Thanks for your feedback, we are glad you found the apartment clean and comfortable. Please accept our apologies that you had issues with your television reception during your stay - this is certainly not usual. Occaisionally guests do 'adjust' settings inadvertantly but this is something which can be easily fixed by one of our team members; for future stays please feel free to contact reception 24/7 with any questions/issues and we will do our best to assist right away.

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Reviewed January 13, 2013

This was our last stop on a wonderful first trip to Tassie.

Based on the price, and the location (two streets away from the gorgeous Salamanca Bay), I was pretty happy with this hotel for one night. The free parking is also a bonus.

For those who can afford more, I would recommend looking elsewhere, as the rooms themselves are a bit tired.

That said however, the interior of the hotel is pretty interesting, we liked all the historical simulations around the lobby and hallways.

Also, being in the centre of the city, you still manage to get a great, quiet nights sleep.

  • Stayed: November 2012, traveled as a couple
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1  Thank VickyChristinaBCN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded February 19, 2013

We're pleased you enjoyed the location, free parking and history our hotel offered - and of course that you got a quiet, good night's sleep!

We are currently undergoing a refurbishment program to lift the look and feel of our apartments, hopefully you will choose to stay with us again so you can provide your feedback on these changes when you next return to Hobart!

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Reviewed January 12, 2013

Great location but hotel was very disappointing. Chose it based on reviews of friendly helpful staff and lots of parking - found both to not be the case. Friendly staff must have been on holidays because the staff we encountered simply couldn't be bothered helping us at all. Parking OK if you get back early to ensure a spot. Restaurant extremely poor - nil service and poor quality of food. When we arrived at 4pm there was rubbish and dirty glass outside our room. Whole place looked neglected. After such a great trip around Tassie, this was a disappointing end. Over priced too - look elsewhere!

  • Stayed: January 2013, traveled with family
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1  Thank 746ballfamily746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded January 13, 2013

Dear 746ballfamily746,

We are sorry that you were disappointed with your stay. If I could address each issue individually:

Staff - The first two weeks in January is perhaps the busiest time of the year for us but this is absolutely no excuse for unfriendly service. Please accept our sincere apologies. I would really appreciate further details of your experience so I can address your concerns with our team. If this is not too much trouble, I can be contacted on 03 6235 5355 (please ask for Kelly) or by email: k.luck@oldwoolstore.com.au.

Parking - Firstly, it's important to note we offer parking free of charge to all in-house guests. With 140 car spaces we have more onsite parking than any other CBD hotel, however we do not have enough spaces onsite if every room is occupied and each is travelling with a vehicle (which has never happened!) To combat this, we offer our guests parking vouchers to the near by Market Place Car Park at no charge. So even if both of our onsite car parks are full, our guests will always be able to enjoy complimentary parking.

Restaurant - again, if you would be kind enough to provide further information I can address with both our Food & Beverage Supervisor and Chef.

Glass outside room - Room Service operates 24 hours a day at The Old Woolstore and whilst regualr tray runs are conducted, we can not control when a guest will choose to place trays/empties in hallways once they are finished (I can only presume this was left by a neighbouring room).

746ballfamily746, I hope you will choose to contact me so we can improve on your experience for future guests.

Kind regards,
Kelly

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Reviewed January 9, 2013

We travel to Hobart most weeks and stay a night or two at The Old Woolstore
We have nothing but positive comments to make. Clean, spacious, comfortable, wonderful staff, brilliant restaurant and overall very good value for money. Free parking is a real bonus. We have stayed in hotel rooms, studio apartments and the 1 and 2 bedroom apartments and agree that they are all great value for money. One small tip though, if you phone for a reservation and nothing is available, go onto the waiting list, BUT phone back a day or so later or closer to our stay as quite often something will become available but you cannot be guaranteed that the reservation staff will phone you and advise something has become available. We certainly give this "thumbs up" on all accounts..............

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  • Stayed: January 2013, traveled on business
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Thank Carolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded February 7, 2013

Hi Carolyn,

Thanks for your glowing review of our hotel and restaurant!

Our apologies if you haven't had much success with our waiting list in the past - I have passed on your feedback to our reservations team for review.

We look forward to wecloming you again soon!

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Reviewed January 9, 2013

We were lucky enough to have a room the night the bush fires hit tasmania and the temperature soared. However we were very comfortable with air conditioning (a rarity in Hobart) and lovely friendly service, plenty of car parking and wonderful room service. Could not recommend more highly.

  • Stayed: January 2013
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Thank Ruby_Queen_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded February 7, 2013

Thanks for your review Ruby_Queen_! I'm glad we were able to accommodate you and that you enjoyed your time with us. We hope to see you again when you are next in Hobart!

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Reviewed January 8, 2013

We stayed just one night and would have extended had the hotel not been full. The rooms are very clean, with great facilities, free just-released movies and excellent location. I would highly recommend this hotel to anyone seeking a comfortable stopover.

  • Stayed: January 2013, traveled as a couple
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Thank RaineDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded January 9, 2013

Hi RaineDay,

Thank you for choosing to stay with us and for your high recommendation of The Old Woolstore! We look forward to welcoming you agian on your next visit to Hobart.

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Reviewed January 4, 2013 via mobile

We were most pleasantly surprised by the high standard of the accommodation. Stayed 4 nights in Hobart, would happily have stayed longer. Well located - central without being in the heart of the action. A short walk to all the waterfront restaurants, Salamanca, and the city centre.

  • Stayed: December 2012
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Thank Penne T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OWSmanagement, Guest Relations Manager at The Old Woolstore Apartment Hotel, responded to this reviewResponded January 13, 2013

Dear Penn T,

Thanks for the great review of our hotel. We are very pleased you had such a great time and look forward to welcoming you again some day soon!

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Additional Information about The Old Woolstore Apartment Hotel

Address: 1 Macquarie Street, Hobart, Tasmania 7000, Australia
Location: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Hobart
#5 Business Hotel in Hobart
#6 Romantic Hotel in Hobart
#11 Luxury Hotel in Hobart
Price Range: $120 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Old Woolstore Apartment Hotel 4.5*
Number of rooms: 242
Official Description (provided by the hotel):
Thinking Hobart? Think The Old Woolstore!Hobart's multi-award winning Old Woolstore Apartment Hotel has built a reputation among travellers as one of Australia's most welcoming and relaxing inner-city hotels. Renowned for spacious rooms and friendly hospitality, the property is centrally located a block from Hobart's waterfront and just a gentle stroll to Salamanca Place with its legendary market, restaurants, bars, galleries and waterside festivities such as the annual Taste Festival.Accommodation consists of a unique choice of fully serviced apartments and hotel rooms; the decor is contemporary and rooms immaculately presented. Apartments are fully self contained offering both laundry and kitchen facilities- perfect for preparing the gourmet produce you will likely collect on your travels through Tasmania!Hobart's best kept dining secret, Stockmans Restaurant, specialises in farm-fresh local produce and opens for breakfast and dinner daily. The Baaa Bar's blend of the old and new is the ideal place to sit back and relax with a glass of Tassie wine at the end of a day spent exploring the local vineyards and indulging in our world-famous offerings.All guests staying at the property can enjoy complimentary parking and use of the onsite gymnasium, guest lounge and business centre. Reception and room service operate 24/7. High speed internet access is FREE to all guests and is available in all rooms and most public areas. ... more   less 
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Also Known As:
Old Woolstore Apartment Hotel
Old Woolstore Apartment Hobart
The Old Woolstore Apartment Hotel Hobart, Tasmania

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