We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I am so sick of it”

Captain Fell's Historic Ferries
Ranked #67 of 89 Tours in Hobart
More attraction details
Attraction details
Owner description: Tasmanian Tours, Cruises, And Charters
Useful Information: Wheelchair access, Activities for older children
Reviewed April 24, 2013

What's happened to the good old day... I had my birthday and new year eve party on there years back it was amazing . I plan out this full day date with my partner today ( we both work a lot and can't always work out a time for date) got told I can't do Thursday lunch and days later when I went in in person that they don't do Thursday dinner because no one drive the boat .
So anyway I rock up on time for the lunch cruise . I got told it is because they didn't have anybody else they won't be able to run it .so no bloody calls . Stuff up my whole day and night . I don't want to call groupon and tell them this bulls&it and hope for a refund so tonight I am forcing it to go and have that meal. That boat is getting a bit too old . If they keep running like that they will lose a lot of people

5  Thank Vonsta8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (51)
Traveler rating
Traveler type
Time of year
Language

18 - 22 of 51 reviews

Reviewed April 18, 2013

Having enjoyed the a previous trip last year, we invited some friends along for an evening on the Boat. When we arrived we were advised that half the items on the dinner menu were not available.
It would appear since our last trip, ownership has changed hands and it is now known as Lady Jane Cruises. It would also appear that the new owners have decided to maximise profit by cheaping out on the service.
Drinks were self service from the 1.25l bottles of soft drink, or cheap wine, or orange cordial (not juice, cordial), from an assorted array of mismatched tumblers and whiskey glasses. I wasn't expecting a michelen star dinner, but dinner was not served until 1.5 hours into a 2 hour trip, and the steak I ordered was mostly gristle and fat. My partner ordered the mixed grill and because they ran out of the advertised dinner they substitutes what they had left over (lamb) into the grill - Unfortunate for my partner who doesnt eat lamb. All served on what appeared to be whatever plates could be bought from the local tip shop, given the variety of patterns.
The sad thing is, this level of service is gotten away with as they pretty much have a monopoly on dinner cruises. If you are looking for an enjoyable meal with a river view, I suggest you would be better off going to the casino instead of getting on this cruise.

3  Thank Ben S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

We purchased a Groupon deal to use on this cruise. It was very cheap, and the experience was probably worth exactly what we paid for it. The deal was for the Lady Jane vessel, but we were actually boarded onto the Emmalisa (smaller, older vessel).

The people at the booking desk were a little rude - my partner was snapped at when he ordered the chicken soup entree, as 'you don't order the chicken soup, it comes standard, you only request the veggie soup if you don't want the chicken.'

Dude. Who cares? You work in what we call 'customer service'. Put a smile on your dial.

The little red boat they put us on was quite old with mismatched brown chairs, long booths with tilting tables. So the decor was pretty old, but with the soft lighting they use, still kind of cosy.

As it happened, they forgot that my 'super special requested' soup option was the veggie and served me chicken anyway. To be fair, the cook/server seemed horrified and bustled off to heat me up some veggie soup. It tasted canned, but whatever, it was still ok. The buttered bread was a little disconcerting - it just looks 'handled' to me, and are rolls really so expensive? But we were hungry, and so it was eaten.

The captain's commentary came on every now and again, to point out the casino, mountain, etc. It did drop in and out, and the poor guy seemed unaware of this.

There were self-serve drinks - white wine, red wine and a big bottle of Coke. We weren't sure what to do with the drinks - the server did say that we could help ourselves to 'a complimentary drink' but then didn't return to offer us further drinks. The other people on-board were just helping themselves to the wine, so in the end we did this too. The white wine was sweetish, but quite nice.

There were five mains to choose from, and ours were tasty - I had the fish, which was two big pieces of pan-fried crumbed fish - no idea what fish it was, but it did taste fresh and good. My partner had the steak and gravy, which was also appetizing. They were definitely 'home-style' meals, with a boiled potato and some salad, but pretty tasty and filling. Not restaurant quality, but more like tea at grandma's.

The cruise itself was... ok. We went under the Tasman bridge twice, which was fun, but other then that, you could only sit inside at your table, or step out onto a tiny little outdoor patio area on the bottom level. You couldn't access the top of the boat at all, which was disappointing. It was a decent night and the experience would have been totally different if you could relax upstairs with a good view and a glass of wine. That was sort of what we were planning on.

Dessert was one option - tinned fruit and ice cream. Again, we ate it because it was there and it tasted ok. But, come on. I wouldn't serve that to dinner guests at my house.

And the boat was leaking near our feet. We spent a few minutes discussing which shore we would swim to if the boat went down. We decided to head towards the Casino - if we managed to make it there, surely we'd have to be in luck.

The cruise only went for 2 hours, not the advertised 2 hours 30 mins, but this was not a problem as we were a little bored by then anyway and ready to leave.

All in all, the cruise was a little dull, and the meals were sufficient but not 'professional' quality.

This cruise made me think that it would be suitable for taking out your grandparents for an afternoon or evening, but not so suitable for a couple's dinner cruise experience.

5  Thank Cristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 30, 2013

Before I start *warning* if you are gluten / lactose / shellfish / caffeine / alcohol / peanut / or LIFE intolerant then maybe this trip is not for you.

Seriously though, I know not everyone can eat or drink everything. The thing is, this trip offers few food choices, but what you do get is great value for money. They do offer some different options. The staff could not be helpful enough to those on board who insisted on making their lives a misery by being high - maintenance.

The boat is old - yes the clue is in the name - historic. I am not sure how many different food options you should expect these people to provide for the cost and the space on an old boat like this one.

It was not dirty when we went on board, however the same could not be said for some of the scruffy whinging passengers.

The captain of the ship gave the commentary and it was informative and not over the top (for those passengers who were listening and not whinging)

My thirteen year old and five year old sons both found it was fun and a novelty to be on a boat, eating food. Ok there was no kids food selection, but what we had was good, and plentiful. Not a-la-carte, but great value for a family of four who have all been brought up to eat what is in front of them. AU$110 for a boat trip and a three course meal, with wine / soft drinks / water (but not for the H20 intolerant) and coffee and fruit cake at the end.

Taking in the beautiful city for two and a half hours from the water was an experience we will remember without a bitter taste in OUR mouths because we were not ripped off. In fairness most of the passengers seemed to enjoy themselves. We certainly did.

Thank you Captain Fells - good to see something for tourists that doesn't mean emptying their pockets on the way in.

Thank lindahig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

I bought a voucher off Groupon which was for two people, lunch or dinner cruise, for $45.
My partner and I chose the dinner cruise which lasts for 2 1/2 hours.
We went on a very warm Wednesday, however the wind make the water a little choppy. The boat, however seemed to handle this very well and the overall ride was very smooth.

I was initially concerned about the food, as many people here said it was of a very poor standard.
There is a well-rounded choice of meals, consisting of soup for an entre, Rump steak, Lamb cutlets, Fish, Chicken schnitzel, Vegetarian dish and possibly something else, I cannot remember.
The soup was a delicious chicken soup, and was served with buttered bread. Overall we were very pleased with that.
My partner chose the lamb cutlets and they were just superb with hardly any fat and of a nice size too.
I chose the chicken schnitzel, and it was equally as good, with a very generous sized, good quality chicken breast which looked to be crumbed by the cook on board the boat.
Both of the mains are served with a tasty boiled potato and a crisp, fresh salad and peppered or plain gravy.
Dessert was nothing too fancy, but we were both pretty much full from the mains. It was just some canned fruit salad with vanilla ice-cream. Still very nice.
Tea and coffee was available with cake at the return to dock, and coke, sprite, red and white wine, orange cordial and water was constantly available - serve yourself.

The boat itself was quaint, with nice, private booths and tables, as well as an area outside of the main cabin that we were lucky enough to snag. There was also a wonderful area out the front of the ship from where you were able to stand and enjoy being outside.

Overall, our experience was truly fantastic and we have, and will, continue to recommend the service to our friends.
It's such a shame that this wonderful little gem has been getting such a bad rap upon websites like these.

1  Thank Nicole W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Captain Fell's Historic Ferries also viewed

 
Hobart, Greater Hobart
Hobart, Greater Hobart
 

Been to Captain Fell's Historic Ferries? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing