My partner and I booked 2 nights on the first weekend in August, looking for an excellently located Hotel for a quick getaway to Hobart. We are airline employees and as is standard practice with hundreds of thousands of airline employees over the globe, we always book directly with the Hotel for an "Industry Rate". An early indicator to the impending doom should have been the attitude of "Justin" who took our booking over the phone. We asked for their "Airline employee rate" and Justin's condescending response was "Oh..that's a new one!".
We arrived late morning on the Saturday and without knowing how or where to check-in we wandered into the downstairs bar and were told quite tersely by the female waitress that we would need to come back at 2pm. She did however store our large suitcase under the bar for us.
We came back at 2pm and were given a key to our apartment on the 2nd floor, "Market". We were greeted in the entry-way by 5 very large, very ORANGE linen bags which had been casually thrown in the way of the steep stairs leading up to the apartments. After navigating these we found that our room was quite a pleasant combination of 19th-century bare sandstock walls and modern furnishings. As mentioned by the other reviewers the bed is fairly comfy. We noticed pretty quickly that we could hear the French woman through the paper-thin wall to the apartment next to us but we were not particularly bothered at first. We decided to give the restaurant downstairs a go for dinner on that night. We arrived downstairs without a booking to a restaurant area barely 30% full with other diners. We asked for a table for 2 but were told that they were "booked-out...sorry". We looked bemused at the more than half-empty restaurant when another staff member intervened from behind the bar and informed the waitress that there was a sudden "cancellation" and that we were in luck! Wow...what a privelege!! We were shown to our table and had a resonably good meal (seafood and wild mushroom risottos). We retired to our room as we had been up since 4:30am for our early morning flight.
Things went belly-up from then on as we walked up the stairs past the first floor and the apartment directly below us called "New Wharf". It was clear that a large gathering had invaded the apartment with lots of load conversing and some yelling going on. We got into our apartment and tried to ignore the increasing noise level coming through the floor and through the gaps in the mortar of the standstone walls. We stomped on the floor a couple of times and clearly heard a maniacal scream from a female partygoers downstairs yelling "that'll just make us party louder, honey!". Trying to ignore it again we got fed-up and phoned the "management" downstairs to inform them of the fact that a party had gathered in one of their apartments. We had the repeat misfortune of getting "Justin" downstairs in the bar who responded to our complaint with a mixture of disdain and shock that someone dare speak-up and make a "complaint". He made an insincere-sounding assurance that he would "deal with it straight away". Another hour went by and clearly nothing had been done. I then felt the need to get my coat on and go downstairs to confront this Justin tool. I walked in and approached the same manager who served us at dinner (not knowing that we were also Hotel guests). I asked if he was Justin and asked what was happening about the issue of the noisy party happening below us. He confirmed that he was Justin and that he was in-fact the "owner" of the entire establishment. He gestured towards the clientelle in front of the bar commenting that "he clearly had his hands full with his bar patrons". I asked, "well what about your Hotel guests? and what is your policy on parties in your Hotel rooms?" He responded by saying "We don't allow them, obviously". When I then asked what he was actually doing about it he said that he would "sort it out" but he clearly had no intention of doing so. I was treated with such utter disdain and disregard that I walked back upstairs wondering why the hell we were giving this guy business (not just the accommodation, but the earlier meal aswell!). There is no clearly defined role for the staff of the establishment and their responsibility to the attached Hotel, which is confusing at best for the Hotel guests.
The party downstairs finally disbanded when they all noisily left at 12:15am, no doubt on to one of the nearby nightclubs.
There is no doubt that the location of this property inherently adds some noise from the patronage and pedestrians outside the downstairs bar and neighbouring restaurants/pubs. This is all fine, but when there is clearly a loud gathering going on WITHIN the property, you expect that it is within the control of the Hotel "manager" to deal with it. Justin did not have the spine, nor the inclination to even help sort it out. The guy clearly has NO IDEA!
We checked out on the Monday morning by a very frosty female waitress who had clearly been tipped-off about the two "viscious" guests residing upstairs. We gave her the key back which she unceremoniously snatched out of my hand without any hint of a "hope you enjoyed your stay". I would definitely NOT recommend this Hotel to anyone and will go out of our way to warn everybody planning a trip to Hobart away from this awful place. Some American friends of ours stayed at the Henry Jones Art Hotel last year and had a fantastic stay. We'll be booking that one next time.
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- Also Known As:
- Quarry Salamanca Hobart, Tasmania