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“Hobart Heaven”

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Sullivans Cove Apartments
Ranked #2 of 52 Specialty Lodging in Hobart
Certificate of Excellence
Port Sorell
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Hobart Heaven”
5 of 5 bubbles Reviewed September 16, 2011

We stayed 4 nights in this quiet, clean, modern, 2-bedroom apartment with all the mod cons and expensive appliances. The beds were comfy and bathrooms supplied with luxe toiletries. One had a washer/dryer. The large well equipped kitchen open plan dining/lounge area isgreat for relaxing, as is the balcony with a fitted electric BBQ. Sullivan's Cove Apartments are well located on the docks of Hobart, close to great eateries and only a short walk to the city centre. You can catch a ferry to the brilliant MONA museum a short distance north, or cruise south to Peppermint Bay. Also, popular cruises to Bruny Island and Port Arthur leave from nearby. A stay here is highly recommended.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Travellingthylacine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, September 25, 2011
So glad you found your piece of Hobart heaven at Sullivans Cove Apartments! All of our apartments are located close to the waterfront and are an easy walk to the various ferries and eateries as you found when you stayed with us. The ferries are definitely the way to travel to MONA and Peppermint Bay though all of our apartments include parking if you were to prefer to drive. Thanks for taking the time to review your stay with us and we look forward to welcoming you back again!
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769 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Any
English first
Brisbane, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed September 4, 2011

This hotel was amazing. Its close to town, shops and countless restaurants. The staff are lovely and helpful and the rooms are clean, modern and different. We stayed in an IXL apartment. The apartments are build in the old IXL Jam factory and feature all the old exposed cross beams. The kitchens are large and there are 2 bathrooms in the 1 bedroom apartment. Our room was loft style and was well lit and featured a cute little balcony. We also had access to free wireless broadband internet. The beds and couches were so comfortable and we really didn't want to leave. We loved it. Would stay again!

Room Tip: Book on a last minute website. Much cheaper as the rooms full price are on the expensive side.
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  • Stayed September 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank StephyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, September 4, 2011
Thank you for your review of your stay at Sullivans Cove Apartments. It sounds like you really enjoyed your stay! We have apartments in 4 different locations around the waterfront and they are all just as centrally located as the IXL apartment you stayed in and all have equally great ammenities. Complimentary parking is a feature of our apartments but it sounds like you were able to access all of the nearby sites and restaurants on foot. On your next visit try one of our other locations and if you find you can't leave the apartment come and have a look at our DVD collection. You can book apartments on our website and look at lots of photos, floor plans and location maps of our apartments and the rates are comparable to the last minute sites. Looking forward to welcoming you back again!
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 10, 2011

My family and I stayed with Sullivans Cove apartments in late July and were very impressed!
After reading some of the earlier posts my partner had some concerns. We were traveling with our 2 children, aged 7 and 2 and our 2 year old is going on 20! There was no way he would be sleeping in a cot...he needed a big bed like his brother! We were concerned as in an unfamiliar environment our 2 year old would spend most of the night in our bed and it would be wasteful for us to pay the $40 additional person charge. We raised our concerns with receptions staff on check in and were grateful to hear that if our 2 year old did end up spending the nights in our bed we wouldn't be charged the additional cost. We were informed that the cost is to cover additional linen used and cleaning which is totally understandable in the large apartments. Fortunately for us our 2 year old was so tired out after all of the Hobart sight seeing that he did sleep in his own bed!!
The apartment was spacious, luxurious and close to all Hobart has to offer. Well appointed kitchen space meant we could cook breakfasts at our leisure and save our money for the fine finer things in life, like all the fresh seafood on offer at the brilliant restaurants around the waterfront area.
The reception and housekeeping staff at Sullivans Cove Apartments were friendly and gave some great advice for things to see and do around Hobart. The free parking was a bonus as was the free Wi-Fi! Another few pluses were the amenities and heated towel rails and the quality of the sheets and beds. Amazing!
I recommend Sullivans Cove Apartments to all my friends and family and I will definitely be returning, hopefully for a romantic weekend in a penthouse with no kids!

Room Tip: IXL Executive was a great choice for us!
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  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Imogen39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, September 4, 2011
Thank you for taking the time to write a review of your recent stay with us, it sounds like you have your hands full with your family!! Our IXL Executive apartments are particularly well suited to families-2 bedrooms, 2 bathrooms, full kitchens, lots of space and all on one level with big balconies. It sounds like the spacious apartment was just what you needed!! Have a look at a penthouse for your next visit-even more room and great views of the harbour and mountain.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 8, 2011

We stayed at Sullivans Cove Apartments recently and we were very impressed.

We are dissipointed after reading the previous post that we didnt write this earlier. Unlike the below guests we could not fault a thing!

At first when making the booking, we were confused with the rates, but the receptionst (who was extremely helpful and friendly) explained the policy and reasoning behind it.

We arrived after hours and had a bit of trouble finding the car park as they are not well signed. A quick call to the after hours number and we were in our way, in the right direction!

The IXL executive apartment was beautifully appointed and warm. We must have arrived on the coldest evening in Hobart. It was almost snowing as we got off the plane! The beds are by far the most comfortable beds we had slept in in a long time. Thumbs up to the choice of beds!

We stayed 3 nights and wished we could have stayed longer, but unfortunately the apartments were fully booked. So we checked out and into another hotel in Hobart...BIG MISTAKE!!! We will never stay anywhere in Hobart except for Sullivans Cove Apartments again!

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travel_with_us7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, July 11, 2011
Thank you for your review of Sullivans Cove Apartments. We strive to make our arrival procedure as straightforward as possible; especially for guests arriving outside our office hours. Our office and most of our apartments are located in heritage buildings which can make signage an issue. We have put in as much signage as we can and send out location details with all of our confirmations. The after hours mobile number is always available for checked in guests in search of the parking garage or with any other questions during their stay. We’re glad you found your apartment warm and comfortable (and enjoyed some terrific winter rates!) and we look forward to welcoming you again-maybe in the summer! No doubt despite the chilly weather you were able to get to easily the MONA ferry terminal, Salamanca markets and nearby restaurants from our centrally located apartments.
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brisbane
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed July 6, 2011

1st problem; couldn't contact them - diverting my calls thru to an after hours service at 1000 am Hobart time on three occasions guaranteed to rile your customers. My calls were not answered in anything like a timely manner despite the answering service promising they would be.
2nd problme; it's a bit rich paying for an "extra" 2 year old when you book a 2 bedroom apartment. Surely You are paying for two rooms, two beds, perhaps you might want to accmodate up to 4 people for 329 per night ? So why would you pay extra for two adults and one child ?
3rd problem; 2% credit card surcharge. For the price you pay this is an added insult.
Didn't end up staying, took mu money elsewhere

  • Stayed July 2011, traveled with family
    • Service
Helpful?
12 Thank rupertmollusc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, August 11, 2011
Thank you for your review of Sullivans Cove Apartments.

You will note on our websites check out is at 10am. Between 9:30am and 11am the office is very busy with check outs, dealing with guests and answering calls where possible. Consequently calls get directed to our answering service particularly during this these times. We endeavour to return ALL calls within 30 minutes and certainly by the close of business each day.

The rate structure of our apartments is based on 2 people staying. Additional people are charged at a rate of $40/person/night. This is clearly stated on our website and most of our guests take no issue with our rate structure. There would be no additional charge for a 2 year old unless a guest needed to rent a cot from us at a cost of $15/night.

The credit card surcharge is not an uncommon thing in accommodation properties across Australia and the rest of the world. The surcharge is 1.8% on Visa and Mastercard and 3% on Amex and Diners. We state this on our website and in all of our correspondence with guests. We do have alternative methods of payment available such as direct deposit, cheque by prior arrangement and EFTPOS, these alternatives are also listed on our website.
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Melbourne
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed June 30, 2011

Stayed at the IXL apartments for two nights at the end of June. Booked last minute as I checked out early from Somerset on the Pier (see my other review).
Arrived after hours, and was sent an SMS by staff with instructions on how to get in. Got to my apartment (2 bedroom premier IXL).

I have stayed in perhaps the best apartments in pretty much every state capital in Australia, and this place was the best, by a long shot.

The apartments were lavishly appointed, with luxury kitchens, beautiful bathrooms and the most comfortable bed I have had in a long while.

I'm a gadget nerd, and the whole unit was centrally controlled (Heating/Cooling, window blinds, lights) by a central console. Nice.

I love the ambiance too - I walked in to some very relaxing, funky music playing through the big 50" LCD TV.

I had one problem while there. The heating system was not working, and Hobart is COLD this time of year! The staff were amenable and responded to the problem immediately. We were not able to get the heating working, so I headed out for dinner. On my return, there was a heater left inside warming the place for me.

It wasn't perfect, so the following day I was promised a resolution to the heating problem. Halfway through the day I got a call from the manager to let me know it could not be fixed, and offered me another apartment.

The second apartment was even better - same layout, but even more luxurious then the first - I had to prise myself out of the supremely comfy leather Lay-z-boy chair at bed time!

The location is great too, just a short stroll to the Hobart Waterfront, and 5 mins to the CBD, and heaps of great restaurants and bars.

I couldn't recommend this place more highly...

Room Tip: Call up the team directly - don't use websites
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  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank wisend-traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, July 2, 2011
Thank you for taking the time to review your recent stay at Sullivans Cove Apartments. We are always glad to receive feedback on our after hours procedures and are glad they worked so seamlessly for you! We apologise for the heating problem in your apartment but are happy that the solution we offered was acceptable to you. It turned out the heating required a fairly major repair but it sounds like the comfortable furniture in your second apartment more than made up for the inconvenience of the move! We look forward to your next visit and hope we can convince you to try one of our other locations, all around the waterfront and all as luxuriously appointed as the IXL Executive you stayed in this time.
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Melbourne, Australia
1 review
5 of 5 bubbles Reviewed May 26, 2011

We had an excellent stay with Sullivans Cove Apartments. The apartment, the staff and the location were all fabulous. We were planning our trip to Hobart to surprise a friend for their birthday and found Sullivans Cove Apartments online. We were a bit wary of booking as we had read about the noise issue on Trip advisor, but this was not a problem. We stayed over the weekend in one of the IXL Penthouse apartments and could not fault anything. We made the booking online and almost immediately we were sent a confirmation and check in procedures. The map provided was very detailed and easy to follow. I had a couple of questions regarding the check in procedures so I called and received the answering service. I left a message and my call was returned within half an hour by a very apologetic receptionist. She was very thorough with the answers and provided some great advice about local attractions, restaurants and shops. I felt comfortable with the check in procedures after speaking with reception.

The apartment itself was spotless. Housekeeping staff were magnificent and nothing was too much of a hassle. We were freezing coming from the tropical weather we are used to at home so required an extra heater and blanket. A quick call to reception and 10 minutes later we had everything we needed.

The only fault we could find was we didn’t plan enough time to take in all the sights Hobart has to offer!

We will definitely be back and will definitely stay with Sullivans Cove Apartments.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flying_High77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LisaThorsen, General Manager at Sullivans Cove Apartments, responded to this review, May 28, 2011
Thank you for taking the time to review your stay at Sullivans Cove Apartments. It's great to read how much you enjoyed your stay!! Fantastic that all of our processes and procedures worked for you and the maps and instructions were helpful and that you found your way to the office without any trouble. We look forward to showing you one of our other locations when you stay next!
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Additional Information about Sullivans Cove Apartments

Property: Sullivans Cove Apartments
Address: 5 / 19a Hunter Street, Hobart, Tasmania 7000, Australia
Location: Australia > Tasmania > Greater Hobart > Hobart
Amenities:
Beverage Selection Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #2 of 52 Specialty Lodging in Hobart
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sullivans Cove Apartments 5*
Number of rooms: 47
Official Description (provided by the hotel):
Sullivans Cove Apartments is a hand picked selection of boutique apartments located around Hobart’s vibrant waterfront. ... more   less 
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Also Known As:
Sullivans Cove Apartments Hotel Hobart
Sullivans Cove Apartments Hobart, Tasmania

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