We have just returned from spending the day down at Big 4 Kelso Sands and we were disgusted and certainly wont be going there again. After arriving to only have a BBQ lunch with our parents who were staying there we "checked in" at the office to be advised we had to pay $6 for each child over the age of 3, when we explained we were only there for a BBQ lunch with paying guests (my parents/the kids grandparents) and since the jumping pillow was out of order and we were not going to be using the swimming pool, what were we actually paying for? To which the not so pleasant owner replied we were paying for the playground and facilities, she also stated it is bylaw to know how many people are in the park at any given time which is absolute rubbish because they certainly didnt make us sign a departure form and could have no way of knowing who is coming or going. I certainly have no problems paying for the kids to use the jumping pillow and pool but since we couldn't use one and had no intention using the pool we reluctanly agreed to pay, she then informs us it is $6 per person and adults had to pay to be a day guest as well, I again questioned what adults were paying for only to be given a lecture that we were paying for the facilities and we could either pay or leave. Now the caravan we were having a BBQ lunch at has its own "facilities", BBQ included so other then the patch of lawn we were going to be sitting on I can't see how they can justify $6 per adult. Also stated on pool fence (yes we ended up going for a swim to try and get our monies worth) the sign says "there is a $6 fee for day visitors wishing to use the jumping pillow and pool" which I totally understand however $42 for my husband and I and our 2 kids and my sister and her 2 children to have a BBQ lunch only using the minimal play equipment available and no facilities is an absolute rip off. We have stayed at many Big 4 parks and have always loved them our favourite being Big 4 Airlie Beach. We have also spoken to many people today about Kelso Sands and not one person has had anything nice to say about the rude owner, lack of customer service and the cost, also highly evident she does not like children. Any one looking for a lovely caravan park nearby, Greens Beach is the go.
- Official Description (provided by the hotel):
- 2 Bedroom Cabins sleep a maximum of 6 persons and the 3 bedroom premier cottage sleeps a maximum of 9 persons. Free wi-fi in the park. Wildlife freely walk around the park in the evenings for guests to see. ... more less