I first saw Southern Ocean Lodge in a travel magazine a year or two ago and knew that I had to stay there. The rooms and the location did not fail to disappoint - both are just as stunning in person as they are in the pictures. For that alone I would recommend staying here. The tours and activities they provide are also top notch. The lodge works with Exceptional KI tours who do some of the tours and their staff is just amazing. The tour guides who work for the lodge directly were also very good, maybe less experienced, but very friendly and good. The spa is also amazing - it's set away from the lodge up higher on the cliffs and the view is amazing. The facilities are rather large and very nice and the massage I had was first rate. The reason I didn't give this place five stars (ideally I'd given it four and a half) is that, for the price, they need to make a few adjustments to the service. Most of our issues revolved around the restaurant which had a somewhat disproportionate impact since you are eating three meals and day there. We often had to hunt down a waiter and at one point get water for ourselves. Some of the waitstaff was good, but we were often confused as to who our waiter was and I think the staff often had the same confusion. They need to work out a better system. The food overall was very good, but again a few problems. One dinner (we were there four nights) both of our dishes were extremely salty, really inedible, and they sort of apologized (and didn't offer anything else) but then the chef sent the waiter out to argue with us why were wrong and dishes were fine. If this was a restaurant in my home town I would have never, ever returned. That said we had a really good meal the next night - but the stress of it really sort of broke the "bubble" of vacation good feeling. Another issue we had is that we'd been communicating with what we thought was resort staff to sort out our tours for our stay and it turns out we were not, that it was reservations staff who aren't onsite and who never communicated our wishes to the resort. It all worked out and we got what we wanted, but again, it was stressful and not what we want on vacation. I wouldn't discourage anyone from going at all - Kangaroo Island is a magnificent place and we saw tons of kangaroos, wallabies, koalas, and even echidnas and the resort is unbelievably beautiful - but I think they need to pay attention to some of the details a little more.
- Official Description (provided by the hotel):
- Southern Ocean Lodge, Kangaroo Island is Australia's most extraordinary luxury lodge experience. Exclusive and award-winning, the world-class lodge is sensitively designed to float amongst the coastal drama of the island's south west, offering an unforgettable blend of contemporary luxury and pure nature. Twenty-one luxurious suites welcome panoramic views of the great Southern Ocean and boundless coastal wilderness and feature lavish sleeping areas, sunken lounge and glass-surround ensuite. The Southern Spa features signature treatments with Kangaroo Island botanicals designed to relax and rejuvenate. All-inclusive rates, first name service and personalised experiential itinerary combine to offer guests the ultimate Kangaroo Island encounter. ... more less
- Reservation Options:
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- Also Known As:
- Southern Ocean Hotel Kangaroo Island