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Sage Hotel Adelaide
Ranked #23 of 57 Hotels in Adelaide
Reviewed November 29, 2013

This was by far the worst hotel of this class I have stayed in in Australia. How this can claim this rating I do not know. the cleanliness was poor. The service was poor and the food was poor. the dining room at breakfast was a complete fiasco. Considering this is not the cheapest hotel of this class in Adelaide try every other alternative first.

Room Tip: Just don't bother
  • Stayed: November 2013, traveled on business
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1  Thank susangSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded December 9, 2013

Dear susangSydney
We appreciate your feedback and I am sorry you have not enjoyed your stay with us. I invite you to contact me personally at the hotel to further discuss your experience and so I can gain a better understanding of your stay.
I look forward to hearing from you soon.
Kind Regards
Damian Gillings
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,065)
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819 - 825 of 1,065 reviews

Reviewed November 25, 2013

Stayed overnight last week. It was a neat and comfortable room, with no views to boast about. Proximity to transport, food and yet the feel of away from the city made it a good choice. There were some noises like the grumbling of a thunder going on all night. Perhaps it was the noise made by moving furniture. I did not have time to report it or check with the staff. A bit of cleanliness around the windows and balconies and some more variety at the breakfast would have been helpful. Having said that, the staff were excellent.

I suppose this is a good place for short and business or official stays.

Room Tip: Rooms with park view might be a better option.
  • Stayed: November 2013, traveled on business
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Thank kganeshk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded December 10, 2013

Dear kganeshk
I am pleased you enjoyed your recent stay and have reviewed it for fellow travellers.
We welcome all feedback and have shared your comments among the team for future improvements.
I look forward to welcoming you back next time you visit.
Kind Regards
Damian Gillings
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

Stayed on the 6th floor and had great views of the park opposite the road.
Pillows are not that great but otherwise it was very good for a 3 day business trip.
pidgeon poo on the balcony but I could live with that.
More than basic but it ticked all the right boxes, close enough to eateries far away from the main drag.

Room Tip: Stay away from the lift well..
  • Stayed: November 2013, traveled on business
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Thank my1stmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded December 11, 2013

Dear my1stmac
Thanks for your review and choosing to stay with us. I am pleased you enjoyed your experience and have shared your comments with our staff.
We look forward to welcoming you back when next you visit.
Kind Regards
Damian Gillings
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013 via mobile

Stayed here for a few days. Nice hotel, good service, good breakfast. The big downside are the pillows. They are so hard that sleeping on them is nearly impossible. We did ask for different pillows, but they weren't any better.
Close to the cbd and the tram service.

Stayed: November 2013, traveled with friends
Thank LorRei84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded December 11, 2013

Dear LorRei84
Thanks for reviewing your recent stay with us. I am sorry the replacement pillows were similar to the ones already on the bed - I will follow this up with our team as we do have pillows of varying type/firmness available for guests.
We look forward to welcoming you back next time you stay.
Kind Regards

Damian Gillings
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

This is our second stay at this hotel (same time last year). This time around we booked a family room, which was two adjoining rooms with two double beds in each room. I was with a group of friends and this turned out to be a really good option. Had to ask for the balcony doors to be cleaned and there was pigeon poo smeared across the glass which didn't look very good. We stayed for 5 nights. On the first night, one of the girls spilt a cup of tea on their sheets and the sheets were not changed for the whole 5 nights. So, the cleaning could do with improvement but the rest was all very good. The reception staff were friendly and helpful. The room itself was perfect for what we wanted and the price was very affordable. Short walk to tram stop and a quieter option than some of the hotels closer to the centre of the city. Will stay again if we come back next year.

  • Stayed: November 2013, traveled with friends
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Thank atholmes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded November 20, 2013

Dear atholmes
Thanks for staying with us and we are pleased you again enjoyed your visit.
We are sorry to have missed the spillage and also for not changing the sheets in line with our standards. Housekeeping have been reminded of these Standards and our expections with regard to ensuring any soiled linen is changed promptly.
The family room deal is indeed a great way to reduce costs when travelling with others and is proving to be a very popular addition for our guests.
We look forward to welcoming you back again next year and thanks again for bringing your experience to our attention.
Kind Regards

Damian Gillings
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2013 via mobile

I have stayed here a few times in the past and just keepncom I no back. Some of the rooms have been renovate and updated which is great. Nice central location, with park across the road for a spot of exercise.

Breakfast is well catered and staff are very pleased to help.

If I were to give visitors a tip, get down to breakfast early especially on a weekend as it fulls up fast.

Stayed: November 2013, traveled on business
Thank RachealP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded November 20, 2013

Dear RachealP
Thanks for returning again and writing a review. I am pleased you enjoy your stays and have passed on your comments to our team.
As mentioned, we have upgraded our standard rooms recently and these are now very similar to those on the upper floors which were previously refurbished and offer guests a consistent product throughout the property.
We look forward to welcoming you back when next you stay.
Kind Regards

Damian Gillings
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013

Not really worth the amount we paid for it even though it was a wotif special executive room. The toiletries had not been replaced so the conditioner he been opened used and not replaced and the shampoo from the room was missing, left me wondering if the room was actually cleaned! Then today checked bank statement with $100 pending transaction from the hotel. We were miffed so called and got a rather abrupt gentleman who said because we didn't present our credit card on departure (we paid cash) they weren't able to remove the authorised $100 arrival transaction! Now we have to wait ten to twelve days for it to be removed or advise of our credit card details over the phone! Would have been nice to be informed on arrival!

  • Stayed: November 2013, traveled as a couple
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4  Thank Amanda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ADLOPS, Guest Relations Manager at Sage Hotel Adelaide, responded to this reviewResponded November 20, 2013

Dear Amanda R
Thanks for the feedback on your recent stay.
Front Office do generally inform guests on check-in of the Credit Card pre-authorisation process and we include a business card further explaining this which is presented with the room key wallet. We apologise this may have been missed on your check-in and for any inconvenience you may have experienced as a result.
I have shared your comments with our Housekeeping & Front Office teams for improvement in these areas.
Kind Regards

Damian Gillings
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sage Hotel Adelaide

Address: 208 South Tce, Adelaide, South Australia 5000, Australia (Formerly Grand Chifley Adelaide)
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Adelaide
#22 Luxury Hotel in Adelaide
Price Range: $99 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sage Hotel Adelaide 4*
Number of rooms: 138
Official Description (provided by the hotel):
Just as Adelaide is said to be able to deliver all Australian experiences in one place, Sage Hotel Adelaide presents the very best in Australian hospitality in one hotel. Whether you've come for work or to simply getaway, you'll quickly realise that you've picked the right place. ... more   less 
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Also Known As:
Grand Chifley Adelaide Hotel Adelaide
208 Hotel Adelaide

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