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“Great location and room”

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Majestic Roof Garden Hotel
Ranked #2 of 57 Hotels in Adelaide
Certificate of Excellence
Melbourne
Level 6 Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Great location and room”
Reviewed March 29, 2014 via mobile

Great location, so close to the main shopping mall and street.

Room was spacious, but the aircon didn't seem to be working properly. It kept at 26deg despite adjusting it to 18deg, had to endure overnight. The internet was not VPN friendly as well, so if you have a business laptop with VPN access, you will probably be frustrated.

Breakfast was simple and sufficient.


Stayed March 2014, traveled on business
Helpful?
Thank australia_garage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, April 16, 2014
Dear australia_garage,

I apologise for any inconvenience or discomfort the air conditioning system caused during your stay. Please feel free to contact me directly if you are returning to Adelaide so that I can personally ensure that your next stay is more comfortable for you.

Regards,
Michael Collis
michael@majestichotels.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,851 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (205)
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Nelson Nz
Level 4 Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 26, 2014

We stayed 3 nights at the Majestic and were very happy with accommodation. Lovely room and friendly helpful staff.
Located in centre of city easy walking to many restaurants and excellent shopping in Rundle Mall.
Hotel restaurant also very good and reasonable price.
Adelaide is a lovely city and the Majestic an excellent choice to stay

Room Tip: Our room was excellent and presume all are but you can have a balcony with some
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WinnieNelsonNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, April 16, 2014
Dear WillieNelsonNZ,

Thank you for your positive review of our Hotel. I am delighted to read that your stay was comfortable and that you were able to take advantage of our location in the centre of Adelaide's CBD. As South Australian's, we take great pride in our city and it is fatastic to see that you found your time in Adelaide to be excellent!

We hope to welcome you back in the near future.

Regards,
Michael Collis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
63 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 21, 2014 via mobile

Everything was there and worked ok but there was nothing special. Roof terrace was nice but just tables on the roof - no bar but you could BYO.

Bathrooms nice with big baths and separate, good showers. Gym is a tiny room with 2 treadmills & a bike.

Stayed March 2014, traveled on business
Helpful?
3 Thank Englishtraveller75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, April 16, 2014
Dear Englishtraveller75,

I am sorry to read that your stay with us did not meet your expectations. I hope that if you return to Adelaide in the future that you can contact me directly to allow me an opportunity to improve your perception of our Hotel.

Regards,
Michael Collis
michael@majestichotels.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level 5 Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 21, 2014

City centre hotel in an excellent position within easy walking distance to shops, restaurants, museums and art galleries.
Our room(suite) was spacious particularly for city centre with a small balcony and represented very good value for money which included a buffet breakfast.
All staff were always helpful and friendly.
An excellent base for a stay in Adelaide.

Room Tip: Suites at the rear of the hotel are spacious and quiet
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank armart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, April 16, 2014
Dear armart,

Thank you for your recent review of our Hotel. I am happy to see that overall, you had an enjoyable and comfortable stay with us during your visit to Adelaide.

I trust that if you return to Adelaide in the future that you will chose to stay with us!

Regards,
Michael Collis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Dorado Hills, California
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 19, 2014

I stayed at the Majestic for my first trip to Adelaide on business. The hotel was clean, the staff was very friendly and the bed was comfortable. The location was near the Rundle Street mall, which was very convenient. There were numerous restaurants and pubs within walking distance. The breakfast bar in the morning was perfect, it had light offerings at a great price.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, April 16, 2014
Dear Dan R,

I am delighted to read your positive comments about your recent stay with us. It is always pleasing to read when our guests highlight our rooms as being comfortable and clean and that our location is convenient.

I hope that this visit is the first of many trips with us and we look forward to welcoming you back in the future.

Regards,
Michael Collis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed March 17, 2014

Recently had a one night stay here, the room is spacious and has a bath tub and a kind size bed which is very comfortable. The carpet is a little bit stained but that's not a big issue. The location of the hotel is very good right next to Rundle st and close to shopping and restaurants. There is also a Wilson Parking next door if you have a rental car (as it can be extremely difficult to find street parking in Adelaide CBD). We had the buffet breakfast included in the stay but I probably wouldn't pay full price for it for its smaller amount of choices.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jetliuMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, March 18, 2014
Dear jetliuMel,

Thank you for providing feedback on your stay with us. I am glad to read that you had a pleasant experience with us. I certainly appreciate your feedback on our breakfast service and I will ensure they are passed onto our Food & Beverage team for review.

I am also excited to advise that we have recently placed an order to lay new carpet to all rooms of our Hotel and we anticipate this to be finalised in the coming months. I trust that the next time you stay with us that you will find our selected carpet more luxurious and exceed your expectations.

Regards,
Michael Collis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2014

Upon discovering we only had a shower we asked for a room with a tub when we returned from overnight on Kangaroo Island and agreed to pay for the upgrade. This was not granted and we stood for 1/2 hour at the desk until I finally went to the Internet to discover our travel agent had sent them a note making the change. They suddenly discovered this note. The restaurant they recommended were far from the hotel and I would have been embarrassed to have brought a friend to it. Customer service was completely lacking. It has a great location and the rooms are nicely appointed. Breakfast was not included in our rate.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank twotravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael C, Manager at Majestic Roof Garden Hotel, responded to this review, March 18, 2014
Dear twotravels,

Thank you for providing feedback on your recent stay with us. I am disappointed to read that our customer service did not meet your expectations and apologise for any inconvenience this has caused. Your comments are certainly out of character for our customer service levels and I will be following this up with our team to ensure we exceed our guest's expectations at every opportunity.

I trust that if you return to Adelaide, you will make contact with me directly so that I can assist with a future reservation.

Regards,
Michael Collis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Majestic Roof Garden Hotel

Property: Majestic Roof Garden Hotel
Address: 55 Frome St, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Adelaide
#3 Romantic Hotel in Adelaide
#3 Business Hotel in Adelaide
#3 Family Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Majestic Roof Garden Hotel 4.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Majestic Roof Garden Hotel is the award winning four-and-a-half (4.5) star flagship property of Majestic Hotels. Opened in Adelaide in 2004 and awarded the Best Value Hotel in 2009, it has been created with the discerning traveller in mind and despite its upmarket appearance, provides great deals on accommodation. Location is key. This Adelaide hotel is only 50 metres from the ever-vibrant Rundle Street with its huge variety of bars, restaurants and eclectic shopping. Walk 5 minutes to Rundle Mall or 10 minutes to the Art Gallery, Adelaide University and Museum. 20 minutes will find you at the Adelaide Convention Centre, National Wine Museum or Adelaide Zoo. All 120 rooms feature modern bathrooms, king size beds, full mini-bar, 24-hour room service and in-room broadband. Plus all the usual conveniences you would expect from a 4.5 star hotel such as 24-hour reception, security card access, business centre, mini-gymnasium, outstanding in-house restaurant and on-site secure parking. ... more   less 
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Also Known As:
Majestic Roof Garden Adelaide
Hotel Majestic Roof Garden

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