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“Great Apartment”
Review of Oaks Horizons

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Oaks Horizons
Ranked #24 of 57 Hotels in Adelaide
Bristol, United Kingdom
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great Apartment”
Reviewed March 13, 2012

Arrived after a long drive, had not booked parking, therefore a bit of a shock when told they only had 10 allocated spaces and they had been booked up for ages. There is secure parking nearby at $26 per 24 hours instead of the hotel subsidised rate of $18. The moral of the tale is to book car parking at the same time as you book the hotel.
The apartment itself was really well appointed, comfortable and in the heart of the city. We were told it had only recently been redecorated. We were on the 12th floor with a balcony overlooking the conference centre. This was a bit noisy but offered super views over the city. The staff were very friendly and helpful. Excellent value for money.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Tommo2210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this review, March 15, 2012
Thank you for commenting on your stay at Oaks Horizons. We are pleased that you enjoyed our facilities but are apologetic that you were not pleased with the parking. We hope to accommodate you again in the future.
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470 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
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  • English first
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English first
Hemel Hempstead, United Kingdom
Level 4 Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 10, 2012

Close enough to the airport and the CBD. Great apartment room with all the modern bits including a dishwasher! Nice and clean and very functional.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mickhemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this review, March 11, 2012
Many thanks for your comments on Oaks Horizons. It is great to read of your satisfaction and certainly hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed March 9, 2012

Stayed at this alleged hotel as part of a conference. We were allocated a 2 bedroom suite to accommodate 5 people. Upon checking-in to the room, it became apparent that there were only two double beds and a roll-away in the room. Nobody in the group was married or in any form of relationship, to share a double bed was highly inappropriate, especially given the cultural context. The real issue with this establishment is their unfriendliness and refusal to accede to reasonable requests.

For example, we requested additional pillows and blankets so someone could sleep on the couch. The response was that this could only be supplied subject to an extortionate fee ($50+ per night just for pillows and blankets!). Similarly, as this was a conference, all 5 of us had suits and business attire to hang. The room provided a minimal number of coathangers. When we asked for a few extra, we were rudely told by the arrogant hotel staff that they had "put plenty of coathangers in the room", and if we wanted more, it was up to us to go to a supermarket ten minutes walk away to buy extras ourselves. The need for extra towels was also rejected in the same high-handed manner, although we did manage to get the one extra we needed from an obliging housekeeper the next morning.

It was bad enough that they were completely inflexible to address our requests. What was most galling was the arrogant and high handed manner in which the staff behaved.

The gym was also a joke. It consisted of little more than a broken treadmill and a dangerous-looking exercise bike that also looked in need of repair. I have no idea how this place can be rated 4 stars.

  • Stayed July 2011, traveled on business
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    • Cleanliness
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Helpful?
2 Thank georgereid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this review, March 11, 2012
Thank you for taking the time to provide feedback on your experience at Oaks Horizons. We are sincerely concerned to hear of your experience and would like to discuss this further. Please contact our Customer Service Representative on customerfeedback@theoaksgroup.com.au at your earliest convenience.

In the meantime, your review has been passed onto the Hotel Manager and Learning & Development team for investigation. We do hope that you will consider staying with Oaks Hotels & Resorts again in the future.
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Melbourne, Australia
Level 6 Contributor
216 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 14, 2012

I stay at Oaks around the country and this is my first time in this one. The rooms were nice and spatious and clean and the rates through work were reasonable. The location is across the road from the convention centre and casino and there are plenty of food and drink options all around.

Room Tip: Ask for the city side of the building rather than the river side
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  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheTravellingAussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this review, February 16, 2012
Many thanks for your review of Oaks Horizons. We are delighted to hear that you are a repeat guest of Oaks Hotels & Resorts and very happy to read that you enjoy our services.

We look forward to welcoming you again soon!
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Brisbane
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 6, 2012

Hotel is nice, the one bedroom deluxe rooms are large, modern and self contained, even has a washing machine/dryer. Good location, only a few minutes walk to Rundle Mall. BUT be careful when pre-authorising bond onto credit card, make sure you check your statement when you leave to make sure you have not been charged anything by mistake. Would probably stay again.

Room Tip: Some rooms have a view of a car park
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  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicoleph_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksHotels, Guest Relations Manager at Oaks Horizons, responded to this review, February 8, 2012
Thank you for your review of Oaks Horizons Apartments. We appreciate your comments and are sure that future guests will find them helpful.

We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalgoorlie-Boulder, Australia
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 20, 2012

These are great rooms and are fully self contained. They are just a short walk close to the city centre and the tram goes past the front day.

I stayed here a couple of years ago and the room was so good that when I returned a few months back I stayed here again.

Room Tip: When I checked in I was upgraded and I didn't have to ask it was automatic
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  • Stayed October 2011, traveled with family
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    • Cleanliness
    • Service
Helpful?
Thank Kalggirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Customer F, Guest Relations Manager at Oaks Horizons, responded to this review, January 22, 2012
Many thanks for your review of Oaks Horizons Apartments. We are pleased to read that you are a repeat guest and thank you for your positive comments.

We very much look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kangaroo Island
Level 1 Contributor
4 reviews
Reviewed December 21, 2011

The Oaks apartments are amazing, amazinginbgly well equipped and tastefully furnished, do the weekly wash whith the washer & dryer in every apartment!

  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank PantherAnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Oaks Horizons

Property: Oaks Horizons
Address: 104 North Terrace, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Adelaide
#21 Business Hotel in Adelaide
#23 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Oaks Horizons 4.5*
Number of rooms: 100
Official Description (provided by the hotel):
Whether for business or pleasure, a trip to Adelaide is enhanced when you stay at Oaks Horizons. The hotel features spacious, modern apartments, and is conveniently located on North Terrace, opposite the Convention Centre and Skycity Casino. 1 and 2 bedroom apartments offer Adelaide accommodation which includes full kitchen and laundry facilities, and guests have access to a host of leisure amenities, as well as broadband Internet access and room service. Other facilities include an indoor heated lap pool, sauna, plunge pool, gym, steam room and a licensed cafe. Business and secretarial services are also available. ... more   less 
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Also Known As:
Oaks Horizons Apartment Adelaide
Hotel Oaks Horizons Apartment

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