Booked through Wotif, arrived 30mins later only to be advised by reception (Julie) that we could not be booked into a room as the Wotif booking hadn't 'dropped into their system' and she didn't want to 'make a second booking'. This was despite the Wotif booking being both prepayed and non refundable and us having it on hand to show her. The only solution Julie offered was for us to wait in the lobby with our bags for an unspecified amount of time til the booking 'dropped in' whatever that meant. We called Wotif customer service who advised the booking had indeed been prepayed and confirmed but that Mantra (Julie) we're refusing to let us into a room until some sort of magic email appeared in their system. Wotif then sent the email directly to Julie. Who advised that yes, she had now received the email but still couldn't give us a room due to some mysterious 'other company' who were part of the booking process who still had to 'send something'. Eventually Julie's supervisor relented and programmed keys for us. When we got to our room the hallway was littered with dirty room service trays (at 3pm!) and $189/night room had a bathroom appropriate to a three star motel. Shower curtains, no bath, worn fittings. Ugh. There are lots of lovely hotels with great customer service in Adelaide. This isn't one of them.
- Official Description (provided by the hotel):
- Boasting a city centre location, offering stylish accommodation to suit both business and leisure travellers alike, Mantra Hindmarsh Square is only a short stroll from the Rundle Mall shopping and Rundle Street dining precinct and minutes away from the Adelaide Convention Centre, Sky City Casino, Festival and Entertainment Centres. Combining convenience with style, the hotel offers a range of studios, one and two bedroom air-conditioned suites with fully-equipped kitchenettes, bathroom and laundry facilities. Some suites also offer private balconies with views across Adelaide city or out across the majestic Adelaide Hills. There are a wide range of guest facilities, including 24 hour room service and reception desk, gymnasium and tour desk for your convenience. Sq Restaurant, lounge bar & street side cafe offers creative cuisine featuring the best of local South Australian produce and is open daily for breakfast, lunch and dinner. ... more less
- Reservation Options:
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- Also Known As:
- Mantra Hindmarsh Square Adelaide Hotel Adelaide
- Mantra Hindmarsh Square Hotel Adelaide
- Adelaide Mantra Hindmarsh Square