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Mercure Grosvenor Hotel
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Reviews (2,379)
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All reviewsopposite the railway stationnorth terracetram stopadelaide ovalrundle mallcasinocbd
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Reviewed March 22, 2014

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded March 26, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 21, 2014

The room was very basic had to ask for a fan as the air con wasn't working. All bars shut at 8pm which is stupid. Buffet breakfast was worth it if you had a spare hour and a half up ya sleeve, you had to wait for food to come out and as soon as it did it was gone after two people had helped themselves, not enough brought out each time.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded March 26, 2014

Dear Steve M

Thank you for your post on Trip Advisor. I am sorry that you didn't enjoy any part of your stay with us. Clearly we let you down - I've noted your comments and will address these with the individual departments concerns.

Warm Regards,

Ben Patten
General Manager

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Reviewed March 19, 2014

Centrally located yet quiet at night. Easy walking distance to trains, tram, mall shops, museum, art gallery. Excellent selection at the buffet breakfast. Comfy bed. Noisy air con can be turned off with hard-to-locate switch. Good service with friendly staff. All up, very good value.

  • Stayed: March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank LolStillWandering
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded March 26, 2014

Dear LoliswanderingAro

Thank you for your post on TA.

I'm glad that you enjoyed your stay. We have a great team here at the hotel who are very experienced and connected to our historic hotel and also Adelaide.

I look forward to welcoming you back to Mercure in the near future.

Warm Regards,

Ben Patten
General Manager

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Reviewed March 19, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded March 26, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 17, 2014

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded March 26, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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