We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Adelaide Holiday”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Mercure Grosvenor Hotel
Ranked #41 of 56 Hotels in Adelaide
Reviewed November 6, 2013

We found the Mercure Grosvenor a bit tired, and didn't meet expectations. Locality is excellent right in the city and an easy walk to most places. Service could be better and more onto it. We would not stay again. It was clean and would be could if you just wanted a quick stop.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank swimming999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Good Afternoon Swimming999

Thank you for your post on TA.

I'm sorry that your stay didn't meet your expectations. You are correct we have a a great location and typically guests enjoy the service that we offer. I would like to understand exactly what part of the service experience you felt could be better - if you'd like to contact me on 08 8407 8801 or drop me an email on gm1@mercuregrosvenorhotel.com.au I'd be pleased to take your feedback.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (2,300)
Traveler rating
Traveler type
Time of year
Language
  • More languages

868 - 874 of 2,300 reviews

Reviewed November 2, 2013

Awful never coming back. Horrible customer service and did not get what we paid for. This is NOT 4 stars. Please do not waste your money or holiday. Awful never coming back Awful never coming back
Holiday ruined

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rachelle K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Dear Rachelle K

Thanks for your post on TA.

Clearly you are distressed and disappointed by your stay. I am sorry that your experience was so disappointing.

I would like to understand a little more about your experience - I am contactable on 08 8407 8888 or gm1@mercuregrosvenorhotel.com.au if you'd like to contact me.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Great location opposite the Convention Centre if that is where you are going. We were in the economy rooms at the back - and I mean all the way down the back, felt a bit like a rabbit warren until you knew where you were going. There are stairs at the back off the hallway and you need to get your case through these before finding your room. Found the lifts to be rather slow and didn't find any other optional routes, i.e. stairs. The rooms were clean, and surprisingly I found the bed fine and had a great nights sleep. There was no welcome book with directions on how to operate TV, nearby eateries etc which I found odd. The size of the room is small to say the least, am glad I was by myself, being a couple in the room would be cosy!! The bathroom is the tightest I can recall. Staff were friendly and accommodating, we arrived and left at peak times and we received rather prompt service.
Staff were already cleaning rooms early when we left at 9am - with their trolleys in the passageway this can make it difficult to get pass if you have large luggage as the hall way is not terribly wide.
Overall it served the purpose, if you only need a place to sleep the budget room is fine, anything above that I would probably move up a level.

Room Tip: If you need space, or need to stay on one level and avoid stairs, don't choose a budget room
See more room tips
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Local913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Dear Local913

Thank you for your post on TA.

I appreciate the time taken and detail provided rather than some other 'ranting' style posts we receive.

I can see that you've stayed in one of our budget/economy rooms. These are a three star option which represent great value for money - everything you need and nothing you don't.
I note your feedback in relation to a 'welcome book' and will review this internally. Our cleaners do start around the time you note, with a check in time of 2pm they need to get started, sorry you were inconvenienced by their trolleys.

I look forward to welcoming you back in the near future.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marion L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2013

I recently spent a couple of nights for a business trip and I’ll try go to elsewhere the next time I visit Adelaide. The hotel is well located and while it shows signs of its age, the rate was very good. The standard room was relatively small but that wasn't a problem. However, the noisy duct air-conditioning blowed directly towards the bed and only the airflow could be controlled - I eventually turned it out completely. Combined with the extremely hard mattress and noisy street below, I ended up not having much sleep on these 2 nights.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ypp40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Dear YPP40

Thanks for your post on TA.

I am sorry that you had a disturbed nights sleep, for this I apologize.

If you wouldn't mind forwarding me your room number to gm1@mercuregrosvenorhotel.com.au I'd like to check both the mattress and the AC unit.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

If you have the budget avoid the economy rooms which are just awful. incredibly small, lacking sound proofing and a thin door seperating your pillow from the toilet obe Metre away.

But seriously $12.50/hr for Internet? The lack of free wifi and the beige decor put this hotel back in the 70s.

on the plus side location is good and that bathroom next to your bed looks new.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank lizzybabble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Dear Liz B

Thank you for your post on TA. Our budget rooms are a product for a price and offer great value.

Accor Hotels Australia (like most hotel chains in Australia) are reviewing ways that we can improve our internet offer to our guests. We currently offer free internet to Le Club members of Silver status and above to recognise consumer loyalty.

Moving forward we will continue to review our offering and look forward to welcoming you back.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

We got a budget room. It was clean and modern, comfy bed. The bathroom could be a little embarrasing due to a sliding glass door with a gap but it didn't bother us. No view but we did not expect that for the price we paid. There was a strange smell in the room, almost as though someone had been smoking a banned substance if you know what I mean. However we got used to the smell and only spent a few hours there overnight anyway. Would stay there again. Great location if you need to go to the Casion or Covention Centre.

Room Tip: If you want a room that is not tiny spend a bit more.
See more room tips
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chezryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded November 7, 2013

Dear Chezryl

Thank you for your post on Trip Advisor.

I'm glad you enjoyed your stay and would come back! I follow your meaning in relation to the banned substance - this isn't typical of our hotel and we certainly don't knowingly tolerate this sort of behaviour.

I look forward to welcoming you back in the near future.

Kind Regards,

Ben Patten
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Adelaide hotels
0.1 mi away
Oaks Horizons
Oaks Horizons
#23 of 56 in Adelaide
537 reviews
0.0 mi away
The Playford - MGallery by Sofitel
0.2 mi away
Adelaide Rockford
Adelaide Rockford
#22 of 56 in Adelaide
946 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Grand Chancellor Adelaide on Hindley
0.1 mi away
Oaks Embassy
Oaks Embassy
#34 of 56 in Adelaide
568 reviews
0.1 mi away
Miller Apartments Adelaide
Show Prices
Show Prices
Show Prices

Been to Mercure Grosvenor Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Grosvenor Hotel

Address: 125 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Luxury Hotel in Adelaide
Price Range: $87 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grosvenor Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, ACCOR, Priceline, Booking.com, Hotels.com, Agoda, Orbitz, TripOnline SA, Cancelon, Travelocity, Hotwire, HotelQuickly and Evoline ltd so you can book your Mercure Grosvenor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Accor Grosvenor Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing