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“Restaurant= fantastic. Desk staff = some could be better”

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Mercure Grosvenor Hotel
Ranked #40 of 55 Hotels in Adelaide
Reviewed November 28, 2012

Lovely room. Amazing dinner in the restaurant. Way way exceeded our expectations. Only there two evenings, but were tempted to dine in the second night too .
Overall we were a bit underwhelmed by adelaide, but this hotel's only downside are some of the staff, notably on the front desk, who don't speak sufficient english to cope with basic requests.

  • Stayed: November 2012, traveled as a couple
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Thank ShrewsburySal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureHotelGM, General Manager at Mercure Grosvenor Hotel, responded to this reviewResponded December 13, 2012

Dear Shrewsbury Sal

Thank you for posting on Trip Advisor. I am pleased that you enjoyed your stay with us and in particular your meals in the restaurant.

I am sorry that our front desk team did not meet your expectations and I will address this with them directly.

Warm Regards,

Ben Patten
General Manager
Mercure Grosvenor Hotel Adelaide

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,207 - 1,213 of 2,348 reviews

Reviewed November 28, 2012

Just awful, stuffy, smelly, dingy, the dirtiest carpets I have ever seen, very disappointing for a Mercure facility. The location was good as it was central to the city and reception was inviting and adequately staffed but the long oppressive walk to the back of the building took all the sparkle out of things. Saturday night and Sunday early morning were very loud due to the hotels own function rooms on level 1 and the neighbouring Strathmore Tavern.
Overall opinion Not worth it at any price. Also the smallest shower/"bathroom" I have ever seen- that was clean and new at least but really overall would not recommend this one

Stayed: November 2012, traveled with family
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mghadelaide, Front Office Manager at Mercure Grosvenor Hotel, responded to this reviewResponded December 11, 2012

Thank you for taking the time to tell us about your experience at the Mercure Grosvenor Hotel Adelaide. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.

We were obviously disappointed to read your time in our beautiful city was somewhat soured by your accommodations, after reading your feedback I believe you were accommodated in one of our 3 star economy rooms which are located at the rear of the property. I do acknowledge these are compact and best suited to travelers on a budget looking for a comfortable bed in a central city location, the hotel also has 181 four star rooms at the front of the property which are much larger in size and may have better suited your needs on this occasion.

We were also saddened to read your experience with noise generated by the in-house function and surrounding venues, the hotel has installed double glazing into rooms that are effected by outside noise and any in-house functions have strict noise restraints placed on them to ensure the comfort of our guests, clearly this policy was not followed on this occasion, we have since taken appropriate action to prevent future occurrences I again appologise for any discomfort caused.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Reviewed November 27, 2012

  • Stayed: November 2012, traveled as a couple
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Thank Keith845
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 26, 2012

Poor standard room for a Accor member, small room & noisy air-conditioner, better rooms available at a lower price, now can't justify staying a member.
Great meal & service plus great location but quality of room out weighed this.

  • Stayed: November 2012, traveled with family
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Thank david_pfeiler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

Central location- close to everything in central adelaide. The hotel would benefit from some updating but for the cost was acceptable. the room was at the back of the hotel and required a very long walk down corridors and then up half a flight of stairs to get there. The room was small but adequate for a short stay. It was clean.

  • Stayed: October 2012, traveled on business
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Thank IandD46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

  • Stayed: November 2012, traveled as a couple
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Thank Singer53
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed November 23, 2012

Staff rude, room hot and musty. The write up's on their rooms and what it contains misleading. Booked for a room with a balcony, queen bed and 32 in LCD tv and it had none. It had a 20 year old tv, double bed and no balcony. They lie. Dont paty 260 a night for this crap, a lot better around for your money

Room Tip: go to a different hotel!
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  • Stayed: November 2012, traveled as a couple
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1  Thank Jayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Grosvenor Hotel

Address: 125 North Tce, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Adelaide
Price Range: $95 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grosvenor Hotel 4*
Number of rooms: 245
Official Description (provided by the hotel):
Conveniently located opposite Adelaide Casino in the heart of the cultural boulevard of North Terrace. Offering a wide variety of room types that fits the needs and budgets of all travellers. All rooms have fluffy feather duvets and pillows, modern and stylish furniture, slim lined LCD televisions in most rooms and broadband internet throughout. Hotel facilities also include the Federal Restaurant and Bar, 24-hour reception and room service, parking and internet kiosk. ... more   less 
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Also Known As:
Accor Grosvenor Hotel

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