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“Lack of service for serviced apartments” 2 of 5 bubbles
Review of Majestic Old Lion Apartments

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Majestic Old Lion Apartments
Certificate of Excellence
Perth, Australia
2 reviews
“Lack of service for serviced apartments”
2 of 5 bubbles Reviewed September 17, 2010

Hotel didnt provide service on sundays, or after 230pm weekdays, staff were distant and felt like they didnt want to be there, and no acknowledgement on arrival for 2nd stay when we had only returned after a week. Wire coat hangers looked tacky and they dont provide recycle bins. After walking around with bare feet for 10 minutes on carpet our feet were black. Mould in bathroom, smelt damp, no wireless and very expensive internet packages. Whenever we asked for something (eg: extra towels) it was like we were putting them out. Fixtures and fitting old & dated, kettle burnt out and limited kitchen equipment. Asked for quieter room on 2nd stay and they placed us in room next door, which was smaller and had more maintenance issues, as well as being right over car park. No explanation of surroundings or offering of assistance on arrival, just asked for credit card and handed keys.

  • Stayed September 2010, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Randal1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Adelaide, South Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed June 12, 2010

About us:
We are locals and decided to book a romantic night away to celebrate our anniversary. The apartments are on the site of the Old Lion Hotel, where we first met in 1975, so we thought that this would be a very romantic gesture to go back to where it all started.

Access to the property:
On arrival you need to check in before entering the car park. This means that you need to leave someone with the car if you can’t park in a free parking bay outside the front door. Checking in didn’t take long (we booked and pre-paid with Hotel Club, so there was little to do at the reception desk), but we weren’t offered any tourist information – and neither were the other guests checking in, some of whom had come from interstate.
As previous reviewers have said, there are only stairs (no lift) available to get up from the car park to the rooms, but our area (Mann building, at the rear of the car park) had lots of shallow stairs which were relatively easy to negotiate while tugging our case on wheels behind us.

Accommodation:
The room looked very nice when we arrived, and the windows were left open by housekeeping to let fresh air in. The double doors opening into the bedroom were open -- which prevented us from noticing that the “wardrobe” was just an alcove with a hanger rail and high shelf, with no facility for doors to be fitted to shut out the clutter from sight once in the bedroom (eg spare pillows, iron and ironing board, spare hangers and our clothes and empty case).
The bed was queen size, but we didn't check out its comfort before unpacking. If we had tried it out, we would have rejected the room for such a hard bed -- it made sleep almost impossible, despite resorting to taking a sleeping tablet after struggling unsuccessfully for ages to sleep. ** For future stays in this type of accommodation we will be taking a mattress topper with us to put under the sheet and avoid the hardness of the mattress affecting our quality and quantity of sleep.
The living area contained a two person sofa and one arm chair, with a coffee table/cupboard very close to the sofa to make the room look bigger. There was a small round table against the wall, with three dining chairs around it so you can sit and eat in reasonable comfort. The windows in both the living area and the bedroom were floor to ceiling, so let in plenty of daylight. All apartments seem to overlook a lovely paved courtyard with raised garden beds giving lots of small sheltered areas to overlook, which gives each apartment a different view.
Like many places that offer tea and coffee making facilities, these apartments have a kettle and coffee/tea/sugar with mugs and cutlery. However, the property provides just a few small thimble sized containers of UHT (long life) full cream milk (not real milk), and Douwe Egberts coffee and tea. The trend of not supplying just a couple of complimentary biscuits has taken over with this class of accommodation, so the only way to have a cuppa and biscuit on arrival would be to buy some (individually wrapped and charged for) biscuits from the mini bar basket in the room. Knowing how much we like our favourite brands of coffee, we brought with us a small jar of Nescafe Blend 43 coffee, and we popped out to the convenience store about 100 metres down Melbourne Street and bought some skim milk in a 1 litre carton. As usual, we just turfed out the non perishable mini-bar things from the fridge to make space for our own shopping. We had some Mount Franklin water with us, which was used for coffee making once we realised that the plumbing uses older pipes - so the taste of the Adelaide tap water comes through into the coffee even after boiling the water. Sorry folks, but Adelaide tap water is something that has a distinctive flavour, and many locals avoid it (we use rainwater at home for drinking and coffees/tea making rather than the filtered tap water we use for showering).
Being an apartment, there is the usual kitchen with a cooktop, microwave oven, small fridge, toaster and sink with generous draining board. However there wasn’t a dishwasher in the room, which I would have expected to have in accommodation of this star rating. A notice warned us that if we left dirty dishes that we would be charged for the inconvenience. There was a small amount of dishwashing liquid and a Chux cloth along with a couple of disposable serviettes and a tea towel. The rubbish bin was small but adequate. Cutlery crockery and limited cookware were provided, but only enough for the two people the room would accommodate – too bad if you wanted to eat in and have soup, main meal and dessert – you would have to wash cutlery and dishes to be able to have dessert!
I noticed that other reviewers commented on not having shower gel, but if you check in the cupboard under the vanity unit you will find spare containers of shower gel, shampoo and conditioner and spare soaps, so if you can’t find what you want on top of the vanity, just swap with the spares in the cupboard below!
A significant problem for us in the apartment was the fact that almost everything was bolted down. For example, the trolley with the TV on it could be turned to face the bed, but the TV was bolted to the trolley and it was impossible to see down the length of the bed to the TV while lying down. The bedside lamps were bolted to the bedside tables, so it wasn't easy to have a box of tissues handy (cold nights make me snuffly) beside having a wallet and watch all within easy reach.
There was also no floor mop or broom to clean up quickly after a spill. The kitchen sink tap turned on very suddenly, resulting in splashing the floor. We cleaned up with a disposable serviette to avoid slipping on the wet floor.
Surprisingly, there was no tourist information in the apartment booklet, so I would think you would need to ask specially at Reception for information. There is a free bus around the city with a stop just outside the hotel. The timetable is on the bus stop, and you can easily get to the Tourism office in Rundle Mall or King William Street if you need more brochures or information than the Hotel can give you.

Eating on site and locally:
The restaurant and other eating areas on site are "the place to see and be seen" in the area. Although we are locals, we hadn't realised that, and we hadn't packed our fancy clothes to let us "fit in with the crowd" so we didn't eat on site. Instead we walked East along Melbourne Street to the Lord Melbourne Hotel on Friday night, where they served fantastic Fish and Chips with salad, and my husband enjoyed the Friday night Special of Porterhouse Steak, at pub prices. The following morning we were planning to eat at "The Store" which is directly opposite the Lion Hotel, facing Melbourne Street too, but The Store was full (we hadn't booked as we weren't sure what time we would sleep until), and only their outside seating was available. Although the tables and chairs and the setting look lovely, and there were heaters outside with cafe blinds to block off exhaust fumes from passing traffic, there was still a real chill to the wind, and we wanted to be indoors and warm. Instead we went to nearby Wild Thyme cafe on Melbourne Street near last night's pub, where we enjoyed a fantastic breakfast made from organic foods (Fresh Fruit Salad with Greek Yoghurt, and Bacon and Eggs with Toast, Mushrooms and Tomatoes, followed by some of the best cappuccino we have ever had) at very good prices.

Weather/Temperature Control
The night we stayed was one of the first of the "golden days" of the season - by this I mean day temperature of around 22C and clear blue sunny skies, but overnight down to around 5C and very chilly. Because we weren't used to the cold, we closed the windows as soon as we arrived, and turned the air conditioner setting up to 28C to take the chill out of the rooms. By leaving the bedroom doors open we were able to warm up the bedroom fairly quickly. The room key tag was required to be able to operate the lights, TV and heating, so it wasn’t possible to duck out for a few minutes and come back to a warm room, unfortunately.
The bathroom didn't have a heater, and the notices required us to use the exhaust fan when using the laundry or shower. To take the chill off the room in the morning, I set the empty tumble dryer going about 15 minutes before showering, and it made the process of showering far more pleasant.

Things that go bump in the night:
As other reviewers have commented, there was a LOT of noise during the night in the wee small hours. We didn’t notice any noise from the hotel patrons leaving, but the truck in the night was extremely loud. Initially we feared for the safety of our car in the underground car park, as it sounded like someone was repeatedly ramming the roller door to break in to the cars. It made sleep very difficult (in addition to the hard mattress) even once we worked out that the noise was the large bins of bottles and other garbage being tipped into a refuse truck.

What is there to do around the apartments?
There’s heaps to see in the area. Even if you don’t want to go to the Zoo and see the pandas, there are lots of heritage plaques on buildings in the area to share something of the history of the area. Take a walk around the local streets (off Melbourne Street) to discover some of the history, and while you are walking and reading the plaques you will almost certainly find that you can chat to a local person about the history and architecture! There are lots of little pubs too, so a cheap evening meal or lunch isn’t hard to find. This part of North Adelaide is the lower area by the River Torrens (with its lovely walking/cycling trail from the hills to the sea which makes a great day trip), and it has lots of cafes and restaurants. Over the road from the apartments there is Dairy Bell ice creamery, where you can buy an old fashioned ice cream cone (cornet for those from the UK) from early in the morning until late in the evening.

Would we stay here again?
Now we have stayed at the Lion Apartments, we probably won’t stay here again – its a case of “Been there, Done that” now.
We wouldn’t say not to stay here, but we would say that earplugs would be useful for the night-time noises, and if you have a sore back then check the bed before you check in (a firm bed can be good for a bad back, but if you need to lay on your side it is impossible if the bed is too hard).
There is the Majestic Minima a few hundred metres away, and this is a much cheaper place to stay, although these are just rooms rather than apartments. I would expect that Minima would have a lot less noise during the night, as the hotel garbage collection during the night wouldn’t be audible from that far away.
These apartments are handy to a lot of the attractions and festivals that Adelaide does so well, and if you are staying for a week or so, having an apartment close to a convenience store would really help the budget.

  • Stayed May 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Wandering_Aussie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helsinki
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 26, 2010

The standard is what it claims to be, four stars. The Apartments are located in a pleasant area in North Adelaide, just across the river from Adelaide Zoo. The nearby Melbourne Street is quite attractive with its small shops and restaurants. Even a quite nice, although too modern, bar can be found on Melbourne Street. Pubs of the English type are generally hard to come by in Adelaide (and I thought Aussies like beer!).

On the down side is the hotel’s expensive broadband connection. The basic fee of AUD 27.50 per day is valid only up to 50 MB, after which an extra 10 cents per MB is added. I used Skype to stay in touch with my family and the image transfer quickly absorbed the 50 MB. It’s expensive, you know! In addition, my computer complained that the Internet connection is bad (noticeable in the jerky image). Poor service at high prices—not good.

  • Stayed April 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ewsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed April 9, 2010

We booked a 2 bedroom apartment with Queen and King beds. We found 2 singles and a queen. Burners on the stove top were treated with a black treatment to hide the rust however some burners were not working, therefore the housekeeping staff were unable to burn off the residual treatment. Needless to say, if you touched the burners, you were covered in a substance similiar to shoe polish.

The room was dated and unclean. We spoke to reception about the beds (I am an Australian Citizen with a Canadian accent, the man at reception tried to convince me that the queen size bed was in fact a king size bed in Australia) and were provided with a free dvd player and 1 free movie however the tv was too old to accomodate the dvd player, hence a pointless gesture. To their credit we were offered 2 free breakfasts of cereal, juice, milk, wet bread and condiments.

I would highly advise seeking other accommodation in Adelaide.

  • Stayed March 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank JackieAusman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed November 13, 2009

I stayed for a week on Business. Lots of room, Windows that open, Free parkling, Laundry in room. No lifts though, so need to walk upstairs with your bags.

  • Stayed October 2009, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JumboMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandurah
Level Contributor
155 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed September 17, 2009

We stayed at the Tynte St Apartments for a week and were really impressed, clean bathroom and comfortable bed. We had a problem with the personal safe and within minutes of our call someone was there to help. This was our first time in Adelaide, the location was second to none and had secure parking. Transport ran past the end of the road, but the apartment was quiet. We would recommend you request a downstairs unit if you are not able to climb stairs, no lift. Eating out became a problem, as there was too much choice. Adelaide city was a 25 minute stroll through parks and over the river, very enjoyable. We had a hire car and were able to visit the countyside around Adelaide. Finding our way around was simple, even without SAT NAV.

  • Stayed July 2008, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zigzagMandurah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunbury, Australia
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed May 31, 2009

I stayed in a 2 bedroom apartment with 3 other women and we had four friends staying in the identical apartment across the hall. We spent our time there in the one unit (except for sleeping and dressing) and found it to be roomy enough. One 2 seater and one 3 seater plus used 3 dining chairs. We didn't cook at all so didn't notice any problems with the kitchen. Our shower was warm and the water flow OK. Bed firm and comfortable and adequate space for clothes. Bathroom clean and plenty of thick white towels as well as facewashers , which we often don't get at hotels now. Our apartment was fine noisewise but the other apartment which faced the street was a bit noisy as patrons left the hotel/ nightclub next door. But only talking noise, no fighting etc. We arrived at 11.15 am on the Friday and both apartments were ready so we were able to unpack our cases and get settled before going out for the remainder of the day. One of our party lost her return flight ticket and she was returniung earlier than the rest of us. so she had no idea what flight she was on as the airlines had phoned to alter flight times. The reception staff were very helpful in contacting the airlines, booking her seat and relieving her stress. Also we checked out at 8.30 on Sunday morning and wanted to spend the morning walking around the city. The reception staff made arrangements for us to leave our luggage at the Majestic hotel in the city (free of charge) so that we did not have to tug that around with us or return to North Adelaide to collect it.

  • Stayed May 2009, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jennie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Majestic Old Lion Apartments

Property: Majestic Old Lion Apartments
Address: 9 Jerningham St, Adelaide, South Australia 5006, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Free Parking Kitchenette Room Service Wheelchair access
Hotel Style:
Ranked #3 of 55 Specialty Lodging in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Majestic Old Lion Apartments 4*
Number of rooms: 66
Official Description (provided by the hotel):
The beautifully landscaped Majestic Old Lion Apartments are located in cosmopolitan North Adelaide amongst a vast array of cafes, restaurants and shopping. Refurbished in 2005 and again in 2011 this four (4) star accommodation offers a choice of studio, one, two and 3 bedroom apartments making it the ideal choice for group and family accommodation. Location is a key feature of these North Adelaide apartments situated just 2km from Adelaide’s city centre and walking distance to the Adelaide Zoo, Adelaide Oval, Adelaide University and other attractions. Each of the 66 self-contained apartments are modern, spacious and functional and include free and secure on-site parking, private kitchen and laundry facilities, reverse cycle A/C, opening windows, Foxtel, in-room broadband, 37" LCD TVs, electronic safe, direct dial phones, electric blankets and more. Select apartments also cater for the movement impaired. ... more   less 
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