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“Nice hotel, A/C needs updating”

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Stamford Plaza Adelaide
Ranked #14 of 56 Hotels in Adelaide
Certificate of Excellence
Reviewed January 11, 2013

Hotel was lovely in many ways...
Service was excellent, speedy check in and concierge were amazing. I had a room on the top floor facing the main street which gave excellent views. The room itself was lovely, slightly dated but not in a bad way. All the facilities you would need however the A/C was terrible. There was a very dated control on the wall where you could not determine what it was actually on but, also I am aware this was not just for my room as other guests were complaining as well. It was mentioned to me in passing by other guests who I didnt know at breakfast and in the lift! As it was over a few days where the temperature varied between 30 - 40 degrees this is not acceptable considering the rates paid to stay.
I would have rated this hotel as very good if there wasnt a problem with the A/C.
It is also worth mentioning the breakfast was brilliant, definitely worth a visit, food was of a good quality and there was a wide selection.
Overall a good stay.

Room Tip: High floor, street facing
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  • Stayed: November 2012, traveled on business
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2  Thank aleroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded February 5, 2013

Dear Guest
Thank you for taking the time to provide your feedback. You will be pleased to note that we are currently undertaking a refurbishment of our guest rooms to bring them back to the level in line with a 5 star experience which will include an upgrade of the air conditioning. I agree that we do enjoy a great location in the CBD, close to all amenities and with great views. Thank you for your compliments on our buffet breakfast which will be passed on to my Executive Chef. We pride ourselves on providing exceptional customer service so I’m delighted that you were satisfied with the excellent service provided by our very friendly staff during your stay. I trust that we may look forward to the opportunity of welcoming you back to the Stamford Plaza Adelaide in the future.
Kind regards
Peter Gee

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2,160 - 2,166 of 2,544 reviews

Reviewed January 11, 2013

We stayed on the 10th floor, this room did not appear to have been renovated yet but it was otherwise elegant and spacious. My only comment on the decor is to lose the pinboard, this did not fit in with the feel of the room.

The facilities in the room included a safe, large tv, kingsize bed, sofa and table, minibar and plenty of storage space. The room was quiet despite its proximity to the lift and the aircon worked very well.

The staff were all friendly and professional, without a hint of the snobbiness experienced by other reviewers.

I can also support the other comments regarding the breakfast, it was plentiful and fresh. Fried, poached (excellent, i'm a bit picky about poached eggs) and boiled eggs were available to order, and arrived quickly, along with eggs benedict.

We did check out the gym/pool on the roof, both were small but we just went up to check out the view, which was fabulous.

We paid $132 per night including breakfast, for a 2 night stay which i consider excellent value and would definately consider staying there again.

Room Tip: A high park view room has a great view of the north of the city
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  • Stayed: January 2013, traveled as a couple
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1  Thank starswine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded February 5, 2013

Dear Guest
Thank you for taking the time to provide your feedback. I am delighted to learn that your stay with us was enjoyable and that you received great value for money. We pride ourselves on providing exceptional customer service and was pleased our staff were friendly and professional. I appreciate your positive comments on our buffet breakfast which will be passed on to our Executive Chef. Thank you again for your feedback, it is appreciated. May we look forward to welcoming you back to the Stamford Plaza Adelaide some time soon.
Kind regards
Peter Gee

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Reviewed January 7, 2013

I am currently sitting in the room with no blankets and a petastool fan it's really warm and can't sleep due to being stuffy and hot. This was a leisure stay as a treat to us but Standford Plaza was a very big let down and unfortunately treat it was not. Upon arrival being that of 40 degrees outside we were excited to get out of the heat and into our motel room to cool down, it was not cool in our room and the air conditioning was not adjustable apparently just set by motel into rooms, i called reception and they said the would send maintenance around, maintenance arrived here shortly after and told me it was working but because it was hot outside it was struggling a lil bit, i paid good money to be in a hot room made me very frustrated and not normally the whinging type but i decided to proceeded to call reception again who had the same story of its hot outside and the air conditioning is struggling i then asked if there is anything else that can be done the receptionist didn't seem to have any answers and i asked if they had a fan or something in which they did and it was brought straight to our room. So im really disappointed to have paid for a room where we are sitting infront of a petastool fan still feeling very hot. On the upside and the only upside we have is the pool on the roof top is beautiful and was our only way to get cool for a few hours of our stay. I understand from reading precious comments on here which i wish i had of read before booking and staying here, that the manager replies with the motel is undergoing refurbishment but not once on any website even the Stamford website did i read that this was the case. Very disappointed and hot. Not the kind of feeling you want when paying good $$

  • Stayed: January 2013
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4  Thank RySo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded January 13, 2013

Dear Guest
Thank you for taking the time to provide your feedback. We appreciate your comments as they will help us continue to strive to provide service excellence and a memorable experience. Please accept my apologies for the air conditioning system being inadequate and causing you some discomfort. Unfortunately the hotel has a centralized air conditioning system which supplies the same preset temperature to all the rooms and the individual air conditioners cannot be adjusted in the room. My Chief Engineer is constantly monitoring the air conditioning system to try and get the optimum temperature for guest comfort. We are currently undergoing a refurbishment of our guest rooms, which will include an upgrade of the air conditioning system to ensure guest comfort. I was pleased to learn that the roof top pool met your expectations. Thank you again for your comments and we look forward to welcoming you back the Stamford Plaza Adelaide in the future.

Kind regards
Peter Gee

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Reviewed January 6, 2013

Clean and comfortable, the pprter and conciege attendants were obliging. We did the breakfast deal which was a wonderful full buffet. It was like stepping back in time. We found this a suitable convenient location for the arts, museum, casino and theatre. Look for special deals including the breakfast. Make sure yu research how to enter the carpark or you or hotel entry as you may be cirling the long busy block. enjoy

  • Stayed: July 2012, traveled as a couple
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1  Thank Christina046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded January 13, 2013

Dear Guest

Thank you for taking the time to post your review, it does help other visitors make their choice of hotel when visiting Adelaide and it is always pleasing to receive positive feedback. I agree that we do enjoy a great location in the CBD with great views and we are always delighted to hear that our Concierge staff are upholding our exceptional service standards. I was also pleased to read that you were satisfied with the clean and comfortable guest room and appreciate your positive feedback on the buffet breakfast. Thank you again for your comments and we look forward to welcoming you back some time soon.

Kind regards
Peter Gee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2013 via mobile

Stayed 5 January in a standard basic room purchased online at a great price.

Very happy with
* room was very neat and clean. Stayed in room 526.
* very nice view from room looking towards the Casino.
* Buffett breakfast included was one of the best I've ever had in any hotel
* staff were nice
* checking in wasn't any problem. Was quick and staff were pleasant.

Not so happy with
* (not hotels problem or fault) no mobile phone reception with new iPhone 5.
* had a late checkout so why would a staff member wake us up at 10am to see if we had used anything in the minibar. It really could have waited especially when they ask you upon checkout. Or if we were staying another night (which we didn't) they could have checked it and re stocked it when they cleaned the room.
* bed / mattress was not very good quality innerspring. Could feel the springs. Ok but not great.

Overall a great location, enjoyable stay and would recommend.

  • Stayed: January 2013
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1  Thank Jon412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded January 13, 2013

Dear Guest
Thank you for taking the time to provide your feedback. I am delighted to learn that your stay with us was enjoyable and we agree that our location is ideally located within walking distance of the various iconic CBD features and a tram ride through the city’s heart is free. We pride ourselves on providing exceptional customer service so I was pleased to read that you were satisfied with the service our staff provided at Check In. Your positive comments on our Buffet Breakfast are appreciated and you will be pleased to know that we are considering upgrading our bed mattresses to ensure guest comfort. I trust that we may look forward to the opportunity of welcoming you back to the Stamford Plaza Adelaide in the future.

Kind regards
Peter Gee

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2013

Very close to all amenities. Right near the casino,train station , trams, and Rundell Mall Plaza. service excellent. Room very good.Was on 6th floor but hotel had 20 floors . Swimming pool and spa was on top floor.

  • Stayed: January 2013, traveled as a couple
    • Value
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2  Thank mysportivo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded January 13, 2013

Dear Guest
Thank you for taking the time to provide your feedback. I agree that we do enjoy a great location in the CBD, close to all amenities and with great views. I am pleased that the guest room met your expectation and thank you again for your comments, they are appreciated, and we look forward to welcoming you back to the Stamford Plaza Adelaide in the future.

Kind regards
Peter Gee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

Well located with excellent views from the rooms facing North Terrace. Have stayed here a number of times for work & most times I seem to get an upgrade to a suite. The suites are spacious with good bathrooms & comfy beds. Only down side is the Taxi Driver who hovers in the foyer early in the morning to see if you want a ride then cant do Cabcharge despite claiming he can. This has happened twice now so I will refuse him in future.

  • Stayed: December 2012, traveled on business
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1  Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter G, General Manager at Stamford Plaza Adelaide, responded to this reviewResponded January 13, 2013

Dear Guest
We are very thankful for your positive feedback on the hotel and it is always good to hear this from a loyal guest. While all our guests are important, especially so are our returning guests. We agree that our location is ideally located within walking distance of the various iconic CBD features with excellent views of the Adelaide Festival Centre which overlooks Elder Park on the banks of the picturesque River Torrens. Thank you again for your positive comments, they are appreciated. I trust that we may look forward to the opportunity of welcoming you back to the Stamford Plaza Adelaide in the future.

Kind regards
Peter Gee

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Stamford Plaza Adelaide

Address: 150 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Adelaide
#10 Romantic Hotel in Adelaide
#13 Luxury Hotel in Adelaide
#15 Business Hotel in Adelaide
Price Range: $93 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Stamford Plaza Adelaide 5*
Number of rooms: 335
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Also Known As:
Stamford Plaza Adelaide Hotel Adelaide
Stamford Plaza Hotel Adelaide
Adelaide Stamford Plaza Hotel

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