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“Excellent Service and Great Location” 5 of 5 bubbles
Review of The Playford - MGallery by Sofitel

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The Playford - MGallery by Sofitel
Ranked #4 of 58 Hotels in Adelaide
Certificate of Excellence
wandererfromLondon
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Excellent Service and Great Location”
5 of 5 bubbles Reviewed September 18, 2013

I have always been disappointed by hotels in Adelaide - this was certainly the exception.

When I arrived at reception after a long 15 hour day of travel and meetings, front desk employee Samantha greeted me with a genuine, welcoming smile and a cheery 'welcome to the Sebel'. Nothing was too much trouble for her - I was offered a complimentary upgrade, a free morning coffee and tips on the best breakfast options. She was also very proud of the hotel's (well-deserved) high ranking on this website.

The room itself was lovely - big comfy bed, rainwater showerhead, excellent desk and plenty of space. The only drawbacks were the lack of a view and a poorly functioning tv, but these were minor considerations given the 'business' nature of the hotel.

Room service breakfast was delivered on time, was generously portioned and, most importantly, delicious. Check out, bag storage and concierge services were all similarly excellent.

Overall, this is a great hotel filled with genuinely caring employees with a nice attention to detail. I have no hesitation whatsoever in recommending this property to my fellow travelers. If only there were Samanthas in this world!

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaveinMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,176 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (419)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
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English first
Adelaide, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

I stayed here over the weekend, Hotel room was lovely and clean, tidy and lots of space!
Staff were Fabulous and helpful, the bar down stairs was great with yummy cocktails and awesome service!
Breakfast was good, lots of different breakfast but a little price at 35 per person.

But had the best hot chips in room service!
All in all awesome hotel :)

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linnyaus13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 bubbles Reviewed September 17, 2013

Booked a Studio Spa Suite as a surprise for my boyfriend's birthday. We were upgraded to a premium room (which I think just means it had a balcony that faced North Terrace). No complaints at all. The room was gorgeous and spotlessly clean, all the facilities worked perfectly and the staff were friendly. The hotel is located in the centre of town, so everything is conveniently located within walking distance. The soundproofing is good too, since the balcony sits right on North Terrace, which is a busy city street. If you've got some cash going spare, this is certainly a nice place to drop it.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank N0na92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed September 16, 2013

The room was well appointed and very clean, but to be honest there were a few details that distracted from the 5* standard I was expecting. The view was onto an adjacent building, basically, we kept the curtains closed even during the day. I would have also expected a big walk in shower instead of a bath with shower-head type affair. I am being picky - but this is a 5* hotel and I'd expect a walk in shower as standard.

The pool and sauna area, again was fine, but not quite befitting of a 5* hotel.

The location however, is perfect and the staff were particularly friendly and attentive. We didn't eat at the restaurant or have breakfast, but drank in the bar which was nice and a complimentary drink in the morning is a nice touch.

This is the first hotel I've stayed at in Australia, and the quality of the room we stayed in didn't live up to 5* rooms in other parts of the world.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ben J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Au
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

I don't know what the fuss is about regarding this hotel. Service was excellent (but hardly needed by myself), the hotel was well price and located (but a bugger to find as the signage is hidden by umbrellas so after driving up and down North Terrace I had to call to find where the entrance was: in a side alley).
The rooms were standard hotel fare, nothing exemplary. My room looked out directly at the corridors of what looked like student accommodation. I could wave to people and the only means of privacy was to keep the curtains closed.

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DocdecMelbourne_Au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

While rooms can lack views and face next door buildings beds are very good , location excellent and the buffet breakfast is one of the best I have had in Australia beating very good ones in Melbourne and Sydney.

Room Tip: ask for higher floors and facing north terrace
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SydneySushie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

I really, really love this place, I've stayed in a lot of hotels for work around and the Sebel Playford is, in my opinion, one of, if not, the best.

It's central, the staff are great, the rooms modern - they remember you when you come back, arrange early check in if they can. There's always a complimentary drink at the hotel restaurant in the morning (which given the price gouging that goes on in hotels is just a really nice touch)

Can't fault it really.

  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank SydneyNickyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Playford - MGallery by Sofitel

Property: The Playford - MGallery by Sofitel
Address: 120 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Adelaide
#2 Romantic Hotel in Adelaide
#2 Business Hotel in Adelaide
#4 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Playford - MGallery by Sofitel 5*
Number of rooms: 182
Official Description (provided by the hotel):
The Playford, MGallery by Sofitel, is a boutique five-star hotel located in the heart of Adelaide on the vibrant North Terrace. Offering the perfect blend of classical style and contemporary luxury, the stunning Art Nouveau ambience flows through all 182 beautifully appointed guestrooms, studio spa suites and New York style loft suites. 24-hour guest facilities include a fully equipped Health Club with indoor heated pool, spa and sauna, business centre and guest laundry. Located only 9km from Adelaide International Airport and ideally situated within walking distance to the Festival Theatre, Convention Centre, Adelaide Casino, Parliament House and the central business district. Recent accolades include: 'Best Luxury Accommodation' South Australian Tourism Awards 2015 with induction into the Hall of Fame 'Best Deluxe Accommodation' Australian Hotels Association Awards 2015 'Best Restaurant Accommodation Division' Australian Hotels Association Awards 2015 with induction into the Hall of Fame 'Best Restaurant in a Hotel' South Australian Restaurant and Catering Awards 2015 'Two Glass Winner' Gourmet Traveller Wine List of the Year Awards 2015 Judged Australia's Best Luxury Hotel ... more   less 
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Also Known As:
The Sebel Playford Adelaide Hotel Adelaide
Sebel Playford Adelaide
Sebel Playford Hotel Adelaide

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