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“Perfect Service every time.”

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The Playford - MGallery by Sofitel
Ranked #4 of 57 Hotels in Adelaide
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Perfect Service every time.”
Reviewed May 22, 2013

Stayed here for 2 nights in May, I'm originally from Adelaide, moved to Far North Queensland last year, so I knew the hotels in Adelaide and the type of service to expect. However, staying at the Sebel blew my mind - the staff were incredibly friendly and helpful. Although I didn't need tips and directions for Adelaide, I found their willingness to help at any time of day or night fantastic.

I have noticed a few comments on here about the hotel being outdated - it is a boutique hotel, it is not meant to look slick and shiny! It's a beautifully presented hotel in a great location - plus they have a pillow menu! I would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suz182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
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rocky
Level 4 Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 20, 2013

We overnighted at this hotel, ate dinner in the restaurant and listened to relaxing live music in the foyer with cocktails. We were lucky to be upgraded to a suite that had separate loungeroom, kitchenette and a spa in the bathroom. The location is excellent and central, with easy access public transport close by. The reception staff and valet were so friendly and helpful too. If we stay in Adelaide again we wouldnt want to stay anywhere else

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annierocky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level 5 Contributor
58 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed May 19, 2013

If this is the best hotel in Adelaide then there must be something wrong with all the hotels in Adelaide.

The lobby feels like a well kept 2* hotel in New York and the staff were nice but more in a "g'day mate" kinda way than a 5* hotel way. Anyway I was upgraded to a mezzanine suite on arrival.

The room was big and clean with a big spa, but the room felt more like a good room in a highway motorway than a city hotel. The bed was in the mezzanine but the bathroom was downstairs. It meant if you got up in the middle of the night and need the bath room you had to walk down a set of stairs to get there which is a nightmare when you are half asleep. I woke up in the middle of the night because I was too hot and had to trek downstairs only to find out that the airconditioning wasn't working....eeesshhh!! Free upgrade to a sleepless night!! Thanks a lot.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank superpang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Queensland, Australia
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 18, 2013

The staff were extremely friendly, location was perfect and the building was very nice. The concierge offered fantastic recommendations of local restaurants and cafes. The bar area was relaxing with plenty of couches and a good drinks menu.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PKH123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Hedland, Australia
1 review
Reviewed May 16, 2013

The staff where so friendly and went out of there way to help us. Nothing was to hard and when one of my friends came back by her self they check with her to make sure she was okay and that the rust of us where okay too.

They truly helped make it the best night ever, we will definetly be staying again!! :)

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank J3ssss_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryborough, Australia
Level 6 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 15, 2013

Very friendly and informative staff welcomed us with news of a free upgrade to top floor two level suite. Noice. Great room, only problem for some may be lack of a view or fact that bed and toilet are on separate floors separated by a windy staircase - at night! Great location across from rail station and casino, free tram /bus just outside. Good value for rooms as well at < $200 pn. Excellent food in restaurant. We had breakfast also one morning and coffee service was slow as also trying to be a takeaway service for customers walking by - hotel guests should come first . Would certainly stay again, highly recommended.

Stayed May 2013
Helpful?
Thank Flashman181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 13, 2013

With my first trip to Adelaide, the quality and friendliness of the service was fantastic. Based across the road from Torrens River, the hotel is positioned in an odd place. However, the local retail sector of ecclectic shops, restaurants and laid back approach did not affect the service that we recieved! All the staff from housekeepers to conceirge were incredibly friendly and went out of their way to make us feel at home - even when venturing out the door at 5.30am for a morning run!! The room was simple but well decorated and the bed was FANTASTIC!!! Nothing beats a good night's rest and their beds provided that! We used the gym and pool facilities and they were adequate for our needs - lots of people were using this!
I would have no hesitation in recommending this hotel to other travellers.

Room Tip: Our room was adjacent to the side street on the 2nd floor and there was hardly any noise.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrea1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Playford - MGallery by Sofitel

Property: The Playford - MGallery by Sofitel
Address: 120 North Tce, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Adelaide
#2 Business Hotel in Adelaide
#2 Romantic Hotel in Adelaide
#4 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Playford - MGallery by Sofitel 5*
Number of rooms: 182
Official Description (provided by the hotel):
The Playford, MGallery by Sofitel, is a boutique five-star hotel located in the heart of Adelaide on the vibrant North Terrace. Offering the perfect blend of classical style and contemporary luxury, the stunning Art Nouveau ambience flows through all 182 beautifully appointed guestrooms, studio spa suites and New York style loft suites. 24-hour guest facilities include a fully equipped Health Club with indoor heated pool, spa and sauna, business centre and guest laundry. Located only 9km from Adelaide International Airport and ideally situated within walking distance to the Festival Theatre, Convention Centre, Adelaide Casino, Parliament House and the central business district. Recent accolades include: 'Best Luxury Accommodation' South Australian Tourism Awards 2015 with induction into the Hall of Fame 'Best Deluxe Accommodation' Australian Hotels Association Awards 2015 'Best Restaurant Accommodation Division' Australian Hotels Association Awards 2015 with induction into the Hall of Fame 'Best Restaurant in a Hotel' South Australian Restaurant and Catering Awards 2015 'Two Glass Winner' Gourmet Traveller Wine List of the Year Awards 2015 Judged Australia's Best Luxury Hotel ... more   less 
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Also Known As:
The Sebel Playford Adelaide Hotel Adelaide
Sebel Playford Adelaide
Sebel Playford Hotel Adelaide

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