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“Very Good Hotel in Adelaide”

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Hotel Grand Chancellor Adelaide on Hindley
Ranked #17 of 56 Hotels in Adelaide
Certificate of Excellence
Reviewed April 21, 2013

We had a Delux double room for eight nights. It was my second visit. The accommodation is very good. The room was comfortable and spacious enough for two people and had plenty of drawers and wardrobe space. It was clean and comfortable. It is very handy to everything in the centre of Adelaide (walking distance to most places) and is very good value for money. All the staff were helpful, friendly and professional. The restaurant and bar are adequate and room service was prompt and mostly of good quality. To be recommended.

  • Stayed: April 2013, traveled as a couple
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1  Thank Cathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 23, 2013

Dear Cathy T

Thank you for posting a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

It is always a pleasure to read when our guests have enjoyed their stay by commenting on the staff and our facilities.

Again, thank you for your feedback and I look forward to welcoming you back to the hotel in the future.

Kind regards


Simon de Jong
General Manager

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1,783 - 1,789 of 2,084 reviews

Reviewed April 20, 2013 via mobile

We Stayed here for two nights and we were pleased with our stay. Rooms were clean, staff were helpful and the hotel was located close to main attractions. If you turn left out of the hotel you're in the slightly red light district (pink light compared to Kings Cross in Sydney). Now we are a young couple so this didn't bother us at all but some may be out off. However turn right and you're couple of hundred metres from Rundle Street Mall. We enjoyed it and would recommend for a stay in Adelaide.

  • Stayed: April 2013
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Thank JoeandCathy08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 21, 2013

Dear JoeandCathy08

Thank you for taking the time to post a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

We value the constructive feedback that we receive from our guests and always take on board any comments, whether it be positive or negative.

Again, we appreciate your feedback and look forward to welcomign you back to the hotel in the future.

Kind regards


Simon de Jong
General Manager

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Reviewed April 17, 2013

Arrived to excellent service sadly on arrival to our room on 7th floor we went to unpack only to find 1 dirty used bathrobe still hanging in closet. On phoning reception offered another room which was down on 2nd floor, no views. We settled into this but were very disappointed to find old cobwebs on many windows?? Plus the bathroom floor tiles were far from clean. The hotel offers a green option with an $8 day bar tab reward for no room service. A great idea but please don't let the cleaning of rooms slip due to this.Location was great within walking distance of CBD & tram or free city bus all near by. Overall had great service but hotel standard needs to improve.

Room Tip: Ask for room with a view
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  • Stayed: March 2013, traveled as a couple
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Thank Iona56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 21, 2013

Dear Iona56

Thank your taking the time to complete a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

I have taken note of your comments regarding the rooms and will address this with our Executive Housekeeper. Thank you for bring this to my attention.

I look forward to welcoming you back to the hotel in the near future.

Kind regards


Simon de Jong
General Manager

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Reviewed April 17, 2013 via mobile

Stayed at The Grand Chancellor on a recent work trip and found it to be a clean, centrally located and well staffed. I stayed in an executive suite - it wasn't huge but more moderately sized. The room was spotless and really quite even though the hotel is located in a very busy part of the city. Full buffet breakfast was included with the room which included a nice selection of fruit, yoghurt and bacon, eggs etc.
Would recommend the hotel esp for business travel.

  • Stayed: April 2013
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Thank Kathleen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 21, 2013

Dear Kathleen P

Thank you for posting a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

It is always a pleasure to read when our guests have enjoyed their stay, particularly when they comment on our rooms and facilities.

Again, thank you for your feedback and I look forward to welcoming you back to the hotel in the near future.

Kind regards


Simon de Jong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

Arrived exhausted after a sleepless night on the Indian-Pacific and were given a great room. Came back three days later to a standard room which was very, very basic, so we upgraded to an Executive room. Our stay was brilliant. Staff went out of their way to help. The breakfast buffet was good. The hotel is very conveniently placed for Rundle Mall, museum, art gallery and Botanical Gardens. The Mortlock Wing of the Library is well worth a visit. We caught the free tram to the Markets. There is a free computer for guest use in the lobby. We'd certainly go back.

Room Tip: Our rooms on both occasions were great but don't expect views of anything but other buildings!
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  • Stayed: April 2013, traveled as a couple
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Thank ontheball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 21, 2013

Dear ontheball

Thank you for taking the time to complete a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

I was very pleased to read that you enjoyed both your stays with us and that you were able to take in a few of the many attractions Adelaide has to offer.

Again, thank you for your feedback.

Kind regards



Simon de Jong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

Started off by great service from Reception as they pointed out we had arrived two days early! I had booked the wrong date! No problems they said, we will get the best room we can for you. Parking no probs either, read it was very tight, not really!! Yes on Hindley Street, we had a room overlooking, but the rooms are quite far back, bit of noise but not much. Disappointed the bar closed at 10pm, as we would have liked a nightcap. Also the water in the shower was only just luke warm both in the evening and again in the morning.
All in all a good stay, other than the water.

Stayed: April 2013, traveled as a couple
1  Thank Julie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 16, 2013

Dear Julie R

Thank you for taking the time to complete a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

It is our continued mission to ensure all our guests have a comfortable and enjoyable stay. I was very pleased to read that you enjoyed your time with us. I have taken note of your comments regarding the water and will ensure this issue is addressed.

Again, thank you for your feedback.

Kind regards


Simon de Jong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2013

This is the second Grand Chancellor Hotel that I have stayed at in Adelaide, and these hotels really hit the spot for a business trip - good value, extremely comfortable bed, functional spacious room and central location.
Staff are very friendly and helpful, amenities are all that I could need, restaurants are reasonably priced with wholesome food. Breakfast is a choice of American Buffet or Continental.
Location of the hotel is great - near the CBD Mall area and near transport - train station, tram and bus routes. It is hard to get better value in a capital city. I will definitely stay there again - in fact I am coming back in 2 weeks.

Room Tip: I requested (and got) a renovated room with a walk in shower. I believe some rooms are not renovated...
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  • Stayed: April 2013, traveled on business
    • Value
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Thank Hs656409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SalesAdelaide, General Manager at Hotel Grand Chancellor Adelaide on Hindley, responded to this reviewResponded April 14, 2013

Dear Hs656409

Thank you for taking the time to complete a review of your recent stay at Hotel Grand Chancellor Adelaide on Hindley.

I was very happy to read that your expectations were met during your stay and that we can look forward to welcoming you back very soon.

Again, thank you for your feedback.

Kind regards


Simon de Jong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Adelaide on Hindley

Address: 65 Hindley St, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Adelaide
#16 Luxury Hotel in Adelaide
#22 Business Hotel in Adelaide
Price Range: $96 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Grand Chancellor Adelaide on Hindley 4*
Number of rooms: 208
Official Description (provided by the hotel):
The 4 star Hotel Grand Chancellor Adelaide on Hindley, is conveniently located in downtown Adelaide, just 3 minutes walk from the Convention Centre and a short stroll from the vibrant Rundle Mall.There are 208 well appointed rooms. Guest rooms are non-smoking and are equipped with cable/satellite TV, pay on demand movies, broadband internet access, iron/ ironing board and mini-bar. ... more   less 
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Also Known As:
Holiday Inn Adelaide
Adelaide Holiday Inn

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