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“Seen better days”

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Hotel Grand Chancellor Adelaide on Hindley
Ranked #16 of 57 Hotels in Adelaide
Certificate of Excellence
Melbourne, Australia
Level Contributor
135 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“Seen better days”
Reviewed April 26, 2011

The hotel foyer is quite nice but the rooms are looking tired and needing an update. The mattress was old and sagged badly. It really needed to be thrown - I have slept on better mattresses in a back packers. The room was quiet and reasonably clean, but dated.
The location is in the city BUT the area has loads of strip joints and XXX type places near by. Didnt worry me, but I guess if you had a family, you may not want to stay in that type of area.
Service was OK, but nothing stand out. There is parking underneath the building but it is very tight getting in and out, but at $15/day, I suppose it is reasonable price.

  • Stayed April 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank apj101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,784 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (286)
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English first
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 23, 2011

Never again, pictures were different to actual room. Carpark is ok but drove out for dinner and came back to find out carpark to be full and told to park in a public parking complex next to hotel with no direct access back! No warning what so ever. receptionists were unhelpful and got treated like a fool. Ruined my holiday.

  • Stayed April 2011
    • Value
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Helpful?
5 Thank Kyprioth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 19, 2011

I have stayed at a lot of hotels around the world - and this was without a doubt the worst. The foyer had an odor, check-in staff were rude and unattentive, their booking inclusions were misleading and the room was not sanitary. The door was chipped and covered in greasy fingerprints, twice I was reissued new key-cards because they didn't work and was personally blamed for swiping it too fast. The shower curtain was stained yellow at the bottom, and the room was musty, dank and outdated. Even the manchester looked yellowed. To make matters worse, I spent the entire night hearing the blaring televisions of the guests around me, even waking up at 6.30am with the same problem.

Upon checking out and providing some feedback, the rude young man at reception, who appeared to hold a position of authority, simply said 'Sorry that you feel like that, have a wonderful day' before addressing me by my first name. Personally, I find it extremely disrespectful to be addressed by my first name. This was made worse by the antagonistic tone he used.

  • Stayed April 2011, traveled on business
    • Value
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Helpful?
2 Thank luebr001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dunedin
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 1, 2011

I stayed here with my aunty for four nights, fantastic location as just two blocks from the Rundle mall/street and from the tram down to Glenelge. Museums, Art Gallery are only one block over and there are plenty of eateries around the area. We ate in the restaurant on the entrance level to the hotel and it was fantastic! The service was exceptional and the food was really tasty and just the right amount and price.
Our room was at the side and at night I did hear some commotion from the nightlife in the street but it wasn't too bad. The rooms are really spacious and the bathroom was big with a shower over the bath. I would stay here again purely for its location!

  • Stayed March 2011, traveled with family
    • Value
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Helpful?
Thank DunedinKailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2011

We paid 333 AUD for 2 nights in a standard double room. Personally I think this rate is very good (value for money), because it is a very nice hotel in the centre of Adelaide’s CBD.
Very good location.
Friendly staff.
Very good swimming pool.
Nice big room, nice big bathroom. Everything is clean.
The only negative aspect of our stay in this hotel is the noise pollution in the room. Because the hotel is located in a street with many bars, you really need earplugs until +/- 3 AM to get some sleep on weekend nights.
We regret that WIFI is available in the hotel, but NOT for free. If McDonalds can offer this for free, why do hotels still try to earn some extra dollars with this?????
We enjoyed our stay in this nice hotel and would definitely consider staying there again.

  • Stayed March 2011, traveled as a couple
    • Value
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Helpful?
Thank PH_KP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 19, 2011

This hotel is a great choice. I stayed in an executive room and was very happy with the standard of furnishings and overall cleanliness of the room. The bed was very comfortable and the size of the room very good. The check in staff are courteous and efficient and the porter excellent. Thank you for a nice stay I travel regularly for business and I will come back.

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guineveretn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 4, 2011

Stayed in this hotel with colleagues for a work conference. I was in a twin room, and both beds had broken springs, sagging badly on one side so that sleeping felt like clinging to a slope. In the room, tea spoons had been put back into the cups unwashed. Breakfast was very ordinary, and the coffee tasted like the machine hadn't been properly cleaned for a long while. During the function, a vegetarian colleague asked about her options, and was told to fish the chunks of chicken out of a pasta dish.

  • Stayed March 2011, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Danmeek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Grand Chancellor Adelaide on Hindley

Property: Hotel Grand Chancellor Adelaide on Hindley
Address: 65 Hindley St, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Spa Hotel in Adelaide
#15 Luxury Hotel in Adelaide
#22 Business Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Grand Chancellor Adelaide on Hindley 4*
Number of rooms: 208
Official Description (provided by the hotel):
The 4 star Hotel Grand Chancellor Adelaide on Hindley, is conveniently located in downtown Adelaide, just 3 minutes walk from the Convention Centre and a short stroll from the vibrant Rundle Mall.There are 208 well appointed rooms. Guest rooms are non-smoking and are equipped with cable/satellite TV, pay on demand movies, broadband internet access, iron/ ironing board and mini-bar. ... more   less 
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Also Known As:
Holiday Inn Adelaide
Adelaide Holiday Inn

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