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“Third time here - awesome hotel!!!!!”

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Quest on King William
Ranked #21 of 57 Hotels in Adelaide
Sydney
Level Contributor
140 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Third time here - awesome hotel!!!!!”
Reviewed December 18, 2012

This is the third time I've stayed here and it is such a good hotel.

Spacious rooms, clean bathrooms with excellent staff. Gym facilities in the basement were really good.

The hotel is centrally located and is good value.

Two small things - TVs should be updated to flat screen and the lift light buttons don't work.

Highly recommend this hotel when in Adelaide.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sydney1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, December 26, 2012
We are delighted to read your review and truly appreciate your return business. Thank you for your kinds words.

The television upgrade is indeed under way and will we will continue this process through the coming months.

We are a little unsure of your findings with the lift however, as upon inspection, all seemed to be operational. All buttons in the lift will remain off until activated with the security pass. Please feel free to contact me direct to elaborate further should you need.

Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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429 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • German first
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English first
Australia
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 12, 2012

Stayed here 2 nights on a work trip. The studio apartment was spacious, clean and the bed was comfortable. The individual air conditioning worked well and was needed for the hot nights. It was quiet too, but that be because my room didn't face King William St. I'd stay there again and Adelaide colleagues say it has a good reputation.

Room Tip: Probably smart to ask for a room that doesn't face King William St
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennyw23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, December 26, 2012
It is very satisfying to know that we continue to make corporate guests such as yourself as comfortable as possible during visits to Adelaide.

We are certainly able to take requests for rooms facing certain directions, and we find that higher floors are quiet as well regardless of the apartments location within the building.

We hope you are enjoying the Christmas/New Year season.

Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, NC
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed December 1, 2012

I stayed several nights at this apartment hotel in Adelaide. Its located in the northern part of Adelaide's downtown, not very far from the sights and eating places. As for the rooms, its what you expect from an Apartment hotel, large room with your own kitchen and frige. Beds are quite comfortable. Another nice touch is that every other floor has laundry machines that are free for the patrons. The staff is quite friendly but keep in mind that their only around from 7:00an to 11:00pm, so make sure you have your hotel card when you go out late at night. There's also free wi-fi in the lobby, but keep in mind it doesn't always work.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank derekp308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, December 5, 2012
All of us here at Quest on King William would like to thank you for writing such an honest, positive review. It is always satisfying to know that our efforts in providing quality accommodation is appreciated.

We apologise if any difficulties were encountered with our complimentary wireless internet service, however we find that the connection is quite reliable and is available all hours of the day.

Thanks again, and have a great festive season.

Kind Regards,
Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
301 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed November 25, 2012

We secured a deal on a cheap hotel website and so, have come to expect the room at the back/without the view etc. We had a one bedroom apartment which was fine for myself, husband and 10 year old son. There was a sofa bed for my son as he was the additional guest. However, there was not an additional glass/cup/knife/fork/spoon etc for him. The apartment was clean and adequate for our needs but there was an extremely offensive smell in the bathroom. I've never had such a bad smell experience and was not relishing having a shower and putting on makeup in that environment. I actually wondered about how healthy it was to be exposed to the smell, which was pure sewerage in odour. We did not really notice the smell initially, as we virtually checked in and then went out for dinner. We did not mention the smell until the next day and it seemed to have got worse overnight. We tried to cover the vent in the bathroom floor to minimise the odour but to no avail. After notifying reception of this issue, a person was sent to investigate. They were not in a position to fix it until later that day when the maintenance man would be on duty (and the solution seemed temporary - chemicals). They could not move us to another room as they were fully booked but could offer us the bathroom of another room to get ready in, prior to the guests for that room arriving. As we were already at the hotel and as we had already had to put up with the smell, we asked to be relocated which they agreed to do. It was not offered, we had to ask. The new room had a view over Grenfell Street and was the same in all other respects but minus the smell. It also had 3 of everything which was what was required. The location of the hotel is great being a block from Rundle Mall and all its shops. It is also a short walk to Adelaide Central Markets and many other city spots. It is our first time at a Quest hotel and although the staff were helpful, the bad smell left a bad taste. It is difficult to be objective after a bit of a negative experience but I think I would try another hotel before booking again with Quest. If there had been no bad smell, it would have been an adequate experience at an average hotel with an average cost.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 8pairs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, November 27, 2012
Firstly, let me thank you for choosing to stay with us, and i'd like to take this opportunity to address the concerns you've mentioned.

I can assure you that specific allocations are not related in any way to rate or method of booking. Should any guest with to face the front/back etc we are more than happy to accept requests, otherwise this process is at random.

In regards to the smell in your apartment, this was caused by an unexpected maintenance issue. We sincerely apologise for this occurance, however it was unforeseeable, and was also not present when the apartment was inspected prior to check-in.

As moving apartments can be an inconvenience, we always try to rectify a situation directly, before a move is used as a last resort. In this case, we immediately attempted to freshen the apartment, offered alternate facilities and organised a qualified person to attend.

Once again we thank you for sharing your experiences and hope you will consider returning for a more satisfactory stay.

Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 5, 2012

Rooms were clean and spacious. Staff at the desk were friendly and helpful.

However, no open windows and very dark. It was right in the city and so it was very noisy. Beds were too hard and pillows uncomfortable.

Having parking 500 metres away was unacceptable and very difficult to come in and leave the parking lot.

Stayed October 2012, traveled on business
Helpful?
Thank mjc2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, November 12, 2012
Hello MJC,

We appreciate your time and effort in providing the above review.

As we are ideally located in the heart of Adelaide CBD, and one block from Rundle Mall, the compromise can sometimes be outside traffic noise. We do understand this, and find that apartments on higher floors are far quieter. We are more than happy to take requests for such when making a booking.

Similarly on the light issue you raised, we do have apartments facing every direction, and our reservations team can always try to find a ideal space to meet all needs.

We hope to get the chance to provide a more satisfactory stay in the future.

Peter Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 16, 2012 via mobile

Clean spacious room and no mini bar ticks a few boxes for me. Full sized kitchen, dining table and lounge separate bedrooms in the apartment. Very handy to CBD and bus interchange, I'll definitely be staying again.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Followthework
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, October 21, 2012
Thank you for taking the time in providing a review and it is great to know your stay was enjoyable.

We sincerely hope we get an opportunity to accommodate you again as you suggest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doonan
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 7, 2012

I had stayed at a Quest apartment in Melbourne earlier in the year which was very good so this influenced my decision for the one in Adelaide. Quest did not increase their rate over the weekend where many others did. We dropped our hire car off just a block away and walked to the apartment block. Reception staff were extremely friendly and helpful. The apartment was small but it had everything that we needed, clean and most of all so central to everything that we wanted to see in Adelaide. We could either walk everywhere or a bus left almost outside the front door. The airport bus was handy too. I have no problem recommending this serviced apartments if you are happy with the basics.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YvonneADoonan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quest on K, Guest Relations Manager at Quest on King William, responded to this review, October 21, 2012
All staff at Quest on King William were more than pleased to read your review.

It is always nice to hear that the work that goes into our business is noticed, and we thank you for posting your experiences.

Please feel free to contact us should you require accommodation again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest on King William

Property: Quest on King William
Address: 82 King William St, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Room Service Wheelchair access
Hotel Style:
#10 Family Hotel in Adelaide
#20 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest on King William 4*
Number of rooms: 72
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Also Known As:
Quest On King William Hotel Adelaide
Quest On King William Adelaide

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