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“Lovely weekend away”

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InterContinental Adelaide
Ranked #9 of 57 Hotels in Adelaide
Certificate of Excellence
GreenLeadersBronze level
Adelaide, Australia
Level 6 Contributor
352 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
“Lovely weekend away”
Reviewed August 22, 2014

We booked ahead online to stay here overnight as a one-off treat to save travelling home late after footy at the nearby Adelaide Oval. Nice friendly welcome from Ben on front desk. It was worth the bit extra for a riverview room (13th floor had great views over Adelaide city, government house, Oval, river, and also lovely to watch all the fans going across the footbridge 2 hours before game and for good 1/2 hour back after in the dark with the lights. Very comfy bed and great pillows. Room service for dinner was nice, and great room service breakfast (well worth $4 delivery fee !) - came nicely on a roll-in trolley which turned into a table with white linen. Almost too much food for the set-price full breakfast which I couldn't eat all of: muesli/cereal (seemed like a double-serve), mug of hot chocolate, fruitjuice, croissant + 2 mini Danish, 2 eggs, mushrooms, toms, heaps of bacon, 3 hashbrowns... phew!

Room Tip: Riverview room facing north-east was excellent - large and sunny in the morning, lovely views.
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  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Aussiegirl64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 27, 2014
Dear Aussiegirl64,

I was delighted to receive your recent review and grateful that you took the opportunity to provide your feedback from your stay at InterContinental Adelaide.

Your comments on the service afforded by Ben on Front Desk are acknowledged and I do also appreciate your review of the room service dinner and breakfast. Well done for attempting to eat everything you ordered!

Look forward to welcoming you back in the near future.

Kind regards,
Colin McCandless
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (522)
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English first
Sydney
Level 5 Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 22, 2014

Attending a conference recently and stayed at Intercontinental. Room size really good with big bathroom. Had breakfast included and it really is very good. The service is better than most hotels I've stayed in Australia and I really recommend. The staff go the extra mile. We also had dinner at the Japanese restaurant attached to the hotel and though quite expensive it was delicious and being Tepanyaki, educational too, as we watched how the experienced and friendly chef Freddie cooked our choices. We were on a shared table and met with a lovely Adelaide family who were celebrating the mother's birthday - lovely evening.

  • Stayed August 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank Chooseygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 23, 2014
Dear Chooseygal,

I hope your recent conference in Adelaide was very successful and as enjoyable as the experience you've outlined in your review which I thank you for providing.

Wonderful to know you thoroughly appreciated your time at InterContinental Adelaide and were satisfied with the level of service and accommodation.

I was delighted that you took the time to experience our Shiki Japanese restaurant. It sounds like you really enjoyed it!

Hope to welcome you again in the near future.

Kind regards,

Colin McCandless
General Manager
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Caloundra, Australia
Level 6 Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed August 21, 2014

We have just spent 6 nights in Adelaide staying at the Intercontinental so my comments cover more than a one night experience.
A great point to note is we chose a Club king room. I'm an IHG member so we get some additional perks but the value for money spending a few extra per night is exceptional. Purchasing this type of room includes Club lounge access for hot breakfasts, afternoon teas and evening drinks and nibbles each day as well as access to the Club lounge throughout the day if you prefer to spread out a bit.

I travel a lot so the prerequisites for me are cleanliness, a good bed and linen, good towels and shower some space to work or relax as well as the location. Intercontinental delivers all of this and more. The staff are very professional. Over the week I could not fault a staff member.

If I did have a slightly negative comment it'd be the actual hotel is looking just a little tired.

Well done folks. We will certainly be back!

Room Tip: Compare the rates for Club Rooms v's standard room and think of the cost of your out of pocket e...
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  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Neil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 23, 2014
Dear Neil M,

Very grateful for your complimentary feedback after your recent 6 night stay at InterContinental Adelaide. It was particularly good to hear that we ticked a lot of boxes for you, namely cleanliness and a good bed and linen. Thank you also for your compliments on the workspace and for highlighting the professionalism of my team.

I was also pleased to receive your review on the Club Lounge. It's great to know we have provided you with such a wonderful stay and experience during your time in Adelaide.

Kind regards,

Colin McCandless
General Manager
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Level 5 Contributor
49 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 20, 2014

Attended my son's post graduation dinner here in December 2013.The facilities,service and food could not be faulted.
Extremely courteous and helpful staff.Great location convenient to airport and City Centre.

Room Tip: All rooms are of a high quality
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  • Stayed December 2013, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Margwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 21, 2014
Dear Margwar,

Appreciate your time in reviewing your visit to InterContinental Adelaide and thank you for the confidence in our hotel.

Great to know our staff were both helpful and courteous to you and your family during your time with us.

Kind regards,

Colin McCandless
General Manager
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Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2014

I was there in August for a meeting, and it was a fantastic experience. It is close to the airport, close to the city center and a range of facilities which are very convienient. The lounge in hte hotel is absolutely great.

  • Stayed August 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Albert_Sun2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 21, 2014
Dear Albert_Sun2014,

Thank you for your complimentary feedback from your recent time in our hotel. We greatly appreciate your comments and are pleased you found the location of the property and the Club Lounge facilities particularly satisfactory.

Kind regards,
Colin McCandless
General Manager
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Sydney, Australia
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 17, 2014 via mobile

I travel to Adelaide frequently for business, previously staying at Hilton and Stamford. This is the first time at Intercontinental.
I had high expectations for the hotel after reading all the good reviews, but unfortunately I am disappointed with my stay.
Room configuration was a bit odd, to watch tv in bed I had to look sideways. Coffee/tea making area was pathetic in a little corner near the door while the fridge is all the way at the other end of the room. There are scratch marks pen marks on different walls especially the entrance area, no one bothered to wipe or repaint it. Others have mentioned about the bathroom - please have the tiles repainted, they make the room very dated.
Disappointed also that there weren't even a single bottle of free water. There are 2 robes plenty of towels equipped for 2 people but only 1 set of slippers.

On the positive side, the staff have provided a friendly arrival experience. Attentativeness to my luggage, chatted with me while checking in.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carolynccw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Guest Relations Manager at InterContinental Adelaide, responded to this review, August 20, 2014
Dear carolynccw,

Thank you for choosing to stay at InterContinental Adelaide for the first time and also for allowing us the opportunity to hear how your experience was.

I am disappointed to learn that not everything was to your satisfaction and appreciate you outlining the areas that were of most concern, in particular the coffee and tea station, bathroom tiles and the amenities provided in your room.

It would be greatly appreciated to discuss further your comments as I am interested in your views. Would you be kind to contact me on either telephone 8238 2400 or via email: morgan.stephenson@ihg.com.

In closing, may I thank you for mentioning the excellent check in service you received upon arrival.

Kind regards,

Morgan Stephenson
Guest Relations Manager
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Level 6 Contributor
144 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 16, 2014

Many thanks to the team at the intercontinental for making our stay at your hotel very relaxing. The rooms are comfortable and a special thanks to the lovely girls in the club room for their attentiveness. The food in the hotel is delicious, we only ate at the hotel because we tried a few other places in the city and they were disappointing. The Japanese restaurant is world class, entertaining and so yummy. Had to go to Adelaide on a days business, ended up staying in the hotel another couple of days to relax and unwind.

Room Tip: 21st floor and above definitely...
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  • Stayed August 2014, traveled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank earthangel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this review, August 18, 2014
Dear earthangel11,

Thank you for recently staying with us at InterContinental Adelaide. I sincerely appreciate your feedback as we regularly consider ways we can enhance guest experience. On this occasion, it appears that we have excelled in this vision.

It was wonderful to read that you were treated with such attentiveness in the Club Lounge and that you also enjoyed your experience in our Japanese restaurant, Shiki. Thank you also for mentioning you extended your stay to spend more time at our hotel.

Kind regards,

Colin McCandless
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Adelaide

Property: InterContinental Adelaide
Address: North Terrace, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Adelaide
#5 Romantic Hotel in Adelaide
#5 Family Hotel in Adelaide
#6 Business Hotel in Adelaide
#9 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Adelaide 5*
Number of rooms: 367
Official Description (provided by the hotel):
Positioned exclusively along the banks of the River Torrens, adjacent to the Adelaide Festival Centre, Adelaide Convention Centre and the Casino, InterContinental Adelaide effortlessly blends luxury with comfort. Each of our 367 spacious, well appointed guestrooms offer clean designs and an elegant marble bathroom featuring walk-in shower, separate bath and large vanity area. Specifically designed for the needs of the global traveller, each guestroom offers uninterrupted views across the historic city of Adelaide, high speed internet access and a spacious and ergonomically designed work area. For more than two decades the hotel’s collection of 21 suites have been home to world leaders, heads of state and visiting celebrities from across the globe. To take exclusivity and luxury a level further, our Club InterContinental, located on level 21, offers private lounge access for the most discerning of guests. Enjoy an elegant meal in our signature restaurant, Riverside, or indulge in award-winning Japanese cuisine in Shiki. Both restaurants boast extensive wine lists featuring a selection of award-winning Adelaide wines and rare gems designed to complement your dining experience perfectly. The Atrium Lounge provides an elegant, relaxing atmosphere for afternoon tea, cocktails or late-night drinks. It is the ideal place to unwind on a Friday night, with happy hour from 5:00pm and fantastic live entertainment that continues throughout the weekend. Guests seeking to remain active while they travel may enjoy exclusive use of the InterContinental Health and Fitness Centre, offering full gymnasium, personal training on request and an heated outdoor pool. Our Concierge possess unrivaled knowledgeable about insider-experiences and unique events around Adelaide and are delighted to assist guests in planning an authentic Adelaide experience. Those travelling to Adelaide on business may make full use of the hotel’s high-speed internet and ergonomic in-room working areas, or may seek assistance from the Concierge for access to our premium Business Centre services. ... more   less 
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Also Known As:
Intercontinental Adelaide Hotel Adelaide
Adelaide Hyatt Regency
Hyatt Adelaide

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