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“Exceptional staff and hotel experience”

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InterContinental Adelaide
Ranked #9 of 55 Hotels in Adelaide
Certificate of Excellence
GreenLeadersBronze level
Reviewed May 2, 2014

My husband and I celebrated our wedding anniversary here last night and it was a wonderful hotel experience. We arrived very early, hoping to drop off our bags but were immediately checked-in and allowed to use our room. We were on the 11th floor with a view over North Terrace and the foothills. The room was HUGE with a gorgeous marble bathroom which was also very large. There is a great deal of attention to detail at the hotel and the little touches are much appreciated such as premium quality bathroom goodies and lovely boutique teas in the tea/coffee making area. Lighting is good, towels in the bathroom are plentiful (first time ever in a hotel were I haven't had to ask for more towels!!) bed and bedding divine. There is a bit of a "somewhat tired in the paintwork department" kind of feel as you stroll from the lift to your room but this is really the only flaw we could find.

What really sets this hotel apart are its staff. From check-in to housekeeping and on to hospitality they are without fault. There was even a hand written note in our room from the Guest Relations manager saying how delighted he was to have us stay at the Intercontinental for our Anniversary and offering his personal contact details in case there was anything we needed. This completely blew us away. No one does hand written notes these days. It was a lovely touch and much appreciated.
Breakfast this morning was wonderful and if there was anything the staff could do to make it even more memorable, they were only too willing to please. Make sure you try the tiny pancakes on the hot buffet, they are heaven in a mouthful. Coffee is offered as either brewed or espresso style via a massive Nespresso machine which is skilfully operated by a staff member. The buffet is replenished very quickly and the tables are cleared efficiently with a bright smile. There is also no need to sneak a croissant into the toaster (frowned upon by most hotels) as they are cooked fresh right there in the dining room and served deliciously warm.
Check-out was equally smooth and efficient and we were sent on our way with the hope that we would stay again soon. After our wonderful experience, we certainly will.

Room Tip: Perhaps ask for a high floor as the views are good no matter which way you are facing.
See more room tips
  • Stayed: May 2014, traveled as a couple
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2  Thank Hippychic65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, General Manager at InterContinental Adelaide, responded to this reviewResponded May 4, 2014

Dear Hippychic65

Thank you for choosing to hold your anniversary celebrations with us at InterContinental Adelaide and may I extend congratulations to you and your husband on your wedding anniversary.

My executive team and I were delighted to read your review on TripAdvisor and the many kind compliments you have shared about our property.

We are pleased that you enjoyed your guestroom with the large marble bathroom, plentiful towels and the accompanying amenities. We also thank you for highlighting the exceptional service and attention extended by our staff and, in particular, your great excitement in receiving a handwritten note from Morgan, our Guest Relations Manager. I will add that Morgan was delighted with the acknowledgement.

We hope you will consider us as a destination for your future special celebrations.

Kind regards

Colin McCandless
General Manager

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1,261 - 1,267 of 1,890 reviews

Reviewed May 1, 2014

Overall we were pleased with the hotel, very friendly staff, good food, and very very clean. There were a few minor points that we found frustrating:
1) the iron was not a steam iron
2) no shaving/makeup mirror
3) after checking in we were not directed to the lifts and walked around in circles to find them
4) the towels at the pool area were very hard to find, hidden beside the lift and only found on the way out
5) no music on at the gym
6) requested a river view room but we were not given one
7) the breakfast ran out in the executive club, over the Easter weekend, understandably they were busy, but just plainly understaffed and undercooked
8) would have preferred a savoury option at afternoon tea in the executive club
9) the bircher muesli was the worst I've ever had, 2 tablespoons of tasteless soaked oats topped with toasted muesli - what the?
10) most of the tables in the executive club were low, not very comfortable to eat your breakfast on

  • Stayed: April 2014, traveled as a couple
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Thank billybunter64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Guest Relations Manager at InterContinental Adelaide, responded to this reviewResponded May 5, 2014

Dear Billybunter64

Thank you very much for choosing to stay at InterContinental Adelaide and for providing a review of your visit.

It was wonderful to read that you encountered very friendly staff, good food and were impressed with the cleanliness of the property.

I would also like to acknowledge your time in outlining the areas that were not as enjoyable. To enable me to respond directly, may I ask for you to contact me? My email is morgan.stephenson@ihg.com and I look forward to speaking at your convenience.

Thank you and kind regards

Morgan Stephenson
Guest Relations Manager

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Reviewed April 30, 2014

Stayed here for 3 nights for a work conference next door at the Adelaide Convention Centre. Rooms have plenty of space and bathroom also good. The breakfast buffet is a pleasant surprise with a very good variety and the cooked food is not dried out. Great position for easy access to most of Adelaide's city attractions. The staff are friendly and helpful. Overall a great place to stay.

  • Stayed: April 2014, traveled on business
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Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded May 2, 2014

Dear Ron B

Thank you for providing your thoughts from your recent stay at our hotel.

We are pleased you enjoyed your stay and were satisfied with your guest room and the breakfast offering in the Riverside Restaurant. Thank you also for complimenting our team on their friendly and helpful service.

Trusting you enjoyed your time at the work conference you attended.

Kind regards

Bruce Edwards
Executive Assistant Manager

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Reviewed April 30, 2014

Thoroughly enjoyed out 8 night stay here. We upgraded to a riverview room with superb views over Torrens river. Large room, lovely lin , towels and ameneties. Comfortable couch to relax on.lovely large walk- in shower. Rooms cleaned efficiently and promptly. Buffet breakfast great - even a juicer where you can make your own freshly- squeezed juice.
Meals in Riverview tasty and well - presented. Snacks and lighter meals in Atrium excellent. Staff extremely friendly end helpful.
Clode to other restaurants, shopping and adjacent to convention centre.

  • Stayed: April 2014, traveled as a couple
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1  Thank Annemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded May 2, 2014

Dear Annemi

Thank you very much for visiting us recently and for providing your feedback from your stay.

I was very happy to hear your 8 night stay provided you with enjoyment, in particular the views of the River Torrens from your guest room.

There's nothing like a fresh juice in the morning to start your day, so I am pleased you loved the chance to make your own in our restaurant.

Along with the Riverside Restaurant, thank you also for mentioning your enjoyment of your meals in the Atrium Lounge which is greatly appreciated.

Kind regards

Rebecca Thorn
Food and Beverage Services Manager

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Reviewed April 26, 2014

Very good hotel with a very good location, all the rooms have very beautiful views, if you take a rear end room, you will see the majestic view of the river, if you take the front ones you still can see part of the river and will see the city view. The rooms have really good sizes and well designed. The hotel also has a really good restaurant and café and if you like gym, it has a good equipped gym also. Place to stay as couples, friends, business and family. Fits everyone!

Stayed: April 2014, traveled solo
1  Thank Giullian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded May 2, 2014

Dear Giullian N

Thank you for your very kind review of our property and for highlighting the wonderful views afforded from our guest rooms.

Greatly appreciate the compliments on our restaurant and fitness centre and we are pleased you've enjoyed your visit.

Kind regards

Bruce Edwards
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014 via mobile

I stayed here for a couple of nights while attending a conference in a corner room on the 11th floor with nice views of the city. The room was luxuriously appointed as would be expected with very comfortable bed, linen, towels and robe, also quality toiletries. The bath and shower were a nice treat. There were ample power points with 4 on the desk and one next to the bed. My room service breakfast was very large with a price to match. The only suggestion for improvement would be more bench space in the bathroom. My stay was very enjoyable.

Stayed: April 2014, traveled on business
1  Thank Naomi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded May 2, 2014

Dear Standardrose

Many thanks for providing your feedback from your recent stay at InterContinental Adelaide.

I trust your conference was enjoyable and you were able to discover more of our city at some stage during your visit.

May I thank you for complimenting us on the guest room you enjoyed and for highlighting the comfortable bed, linen, towels and bathroom along with the toiletries. Also appreciate your suggestion for more bench space in the bathroom which is taken on board.

Kind regards

Bruce Edwards
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2014

I enjoyed my stay in the InterCon Adelaide. The staff are very friendly and helpful and the location of the hotel perfect with wonderful views. When I went to Kangaroo Island for 2 days they were able to store my large bag overnight and the bag was already in my room when I arrived back the next day. The selection of cushions in the room is also excellent, which makes a big difference. Will definitely stay here again when in Adelaide.

Stayed: April 2014, traveled solo
Thank Lucette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ICAManagement, Manager at InterContinental Adelaide, responded to this reviewResponded May 2, 2014

Dear Lucette B

Thank you very much for mentioning your recent enjoyable stay at our hotel.

It was very pleasing to hear you were attended to with such fine service by our staff. In particular thank you for highlighting the assistance you were provided with for storing your bags.

Look forward to welcoming you back in the near future.

Kind regards

Bruce Edwards
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Adelaide

Address: North Terrace, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Adelaide
#2 Family Hotel in Adelaide
#5 Romantic Hotel in Adelaide
#6 Business Hotel in Adelaide
#9 Luxury Hotel in Adelaide
Price Range: $102 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Adelaide 5*
Number of rooms: 367
Official Description (provided by the hotel):
Positioned exclusively along the banks of the River Torrens, adjacent to the Adelaide Festival Centre, Adelaide Convention Centre and the Casino, InterContinental Adelaide effortlessly blends luxury with comfort. Each of our 367 spacious, well appointed guestrooms offer clean designs and an elegant marble bathroom featuring walk-in shower, separate bath and large vanity area. Specifically designed for the needs of the global traveller, each guestroom offers uninterrupted views across the historic city of Adelaide, high speed internet access and a spacious and ergonomically designed work area. For more than two decades the hotel’s collection of 21 suites have been home to world leaders, heads of state and visiting celebrities from across the globe. To take exclusivity and luxury a level further, our Club InterContinental, located on level 21, offers private lounge access for the most discerning of guests. Enjoy an elegant meal in our signature restaurant, Riverside, or indulge in award-winning Japanese cuisine in Shiki. Both restaurants boast extensive wine lists featuring a selection of award-winning Adelaide wines and rare gems designed to complement your dining experience perfectly. The Atrium Lounge provides an elegant, relaxing atmosphere for afternoon tea, cocktails or late-night drinks. It is the ideal place to unwind on a Friday night, with happy hour from 5:00pm and fantastic live entertainment that continues throughout the weekend. Guests seeking to remain active while they travel may enjoy exclusive use of the InterContinental Health and Fitness Centre, offering full gymnasium, personal training on request and an heated outdoor pool. Our Concierge possess unrivaled knowledgeable about insider-experiences and unique events around Adelaide and are delighted to assist guests in planning an authentic Adelaide experience. Those travelling to Adelaide on business may make full use of the hotel’s high-speed internet and ergonomic in-room working areas, or may seek assistance from the Concierge for access to our premium Business Centre services. ... more   less 
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Also Known As:
Intercontinental Adelaide Hotel Adelaide
Adelaide Hyatt Regency
Hyatt Adelaide

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