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“No table service”
Review of Hilton Adelaide

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Hilton Adelaide
Ranked #18 of 57 Hotels in Adelaide
Lucerne, Switzerland
Level Contributor
301 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
“No table service”
Reviewed May 25, 2013

The Collins bar has a nice interior but that customers have to order and pay their cocktails at the bar on a Saturday evening is just not acceptable. This is not a pub and if you pay $ 17 for a drink I expect table service! Even the staff find it strange that there is no more table service in the bar.

  • Stayed May 2013, traveled with friends
    • Value
    • Service
Helpful?
1 Thank RROesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear RROesch,

Thank you for sharing your review of Hilton Adelaide.

I appreciate your feedback regarding table service in The Collins. Bar service is offered as an alternative option to prevent our customers from waiting too long for their drinks especially on busy nights however table service is available in the lounge area of The Collins if you prefer. I apologise for the inconvenience.

I hope to welcome you back to Hilton Adelaide again in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (408)
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English first
Sydney, Australia
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 24, 2013

A very pleasant place to stay - the rooms have been upgraded and provide all you need, the bars & restaurants in the hotel are excellent and there are a multitude of other restaurants in the immediate vicinity. There is a tram stop out the front providing free city transport, as well as an easy way to get to Glenelg. The staff are friendly and attentive. I highly recommend this hotel for business travel.

Room Tip: Upper levels are quieter
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darren B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear Darren B,

I was thrilled to read your review of Hilton Adelaide on Trip Advisor.

Naturally we are always appreciative of first hand feedback of our performance as it allows us to monitor and improve our services by focusing on the needs of our guests.

I am very pleased that you had time to enjoy our Brasserie Restaurant during your stay and you were happy with the friendly attitude of the team.

Hilton Adelaide certainly benefits from its wonderful position in the heart of the Central Market area and restaurant precinct with the convenience of the tram stop located at our front door.

We look forward to you visiting Adelaide and the Hilton again soon.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 23, 2013

I only paid $150 for 1 night for 3 of us (me,my wife and teenage son). But that is all it's worth. I booked on line and when I got there they wanted to charge us an extra $70 for a pull out bed for my son. We refused so they "upgraded us for free to a room with 2 queen beds". Funny how when we got to our room it already had 3 towels set out. Street noise was louder that I thought it would be. Room was small but adequate. 24 hour taxi stand out the front is handy.
I would stay again but would not pay more then $150.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sue F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear Sue F,

Thank you for taking the time to pass on your feedback in regards to your recent booking.

Most of our rooms accommodate two people however we do have rooms that have two double beds in them to suit a larger family. I apologise if this was not clear during the time of your booking however I am pleased that you did receive an upgrade to resolve the issue.

I appreciate you passing on your comments as this feedback enables us to monitor and improve the booking process.

I look forward to welcoming you back to Hilton Adelaide in the future.

Yours sincerely

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed May 21, 2013

The Hilton Adelaide is an acceptable hotel for the business traveler as it is in a decent location with a number of restaurants and a few bars around.
It's not that flash and one would say that it is "acceptable" from the Hilton standard but only just.
Wouldn't take much for them to upscale the rooms to a better class reflecting the brand and other common facilities in the hotel.
"Massive" pillows in the room (all they have available) are uncomfortable.
The executive lounge is ok but, again, nothing flash.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarknOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear MarknOz,

Thank you for taking the time to pass on your feedback.

I am pleased that you find the Hilton a suitable business hotel and you are happy with our location.

We have recently carried out some refurbishments in the hotel and plans are in place to further improve the guest areas of the hotel. I appreciate your honesty and please rest assured your constructive comments will be taken on board.

I hope you will allow me the opportunity of welcoming you back in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, New South Wales, Australia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 20, 2013 via mobile

The hotel staff are polite and well trained, the overall atmosphere of the hotel is up lifting and is nestled in a nice location with easy access to public transport, and many fine dining locations - room service was fast and the food was superb! Overall a great location to stay!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear Michael W,

Thank you for your comments regarding your stay at Hilton Adelaide.

I was delighted that you enjoyed your stay and you were pleased with the service you received from the team.

We are perfectly located in Victoria Square close to the Central Business District with easy access to the tram outside our doors which is free within the city centre. I am pleased that you found the Room Service food to your liking. We are also close to Gouger Street and China Town with many fine restaurants and cafes to choose from.

I look forward to welcoming you back.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alton, United Kingdom
1 review
Reviewed May 20, 2013

Although the accommodation rates were much more higher than in Europe, this was a good Hotel. They should consider giving the client an all inclusive B&B rate. James in the bar was very attentive. He is a good ambassador for Hilton. The restaurant staff were very attentive and observant. Atef well done on a good team.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kervin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear Kervin M,

Thank you for your comments in regards to your recent stay at Hilton Adelaide.

We do have specific packages available one of which is a mini break package including accommodation and breakfast which you may want to consider on your next visit.

I appreciate your feedback regarding James, Atef and his team. We do have a great team who take pride in the service they provide our guests.

I look forward to welcoming you back to Hilton Adelaide in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rainbow
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 18, 2013

Recently stayed at the Hilton when attending a conference in Adelaide. Check in was fast and the room was good, the only thing that I did not like was that they do not put a top sheet on the bed. Breakfast has a wide variety to suit everyone and the staff there are friendly and helpful. The free tram is a great way to travel in the city.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leonie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NicollaGregory, General Manager at Hilton Adelaide, responded to this review, May 29, 2013
Dear Leonie C,

Thank you for your feedback in regards to your recent stay with us.

I appreciate your positive comments regarding the team. Our breakfast buffet has a wide selection of dishes using fresh local ingredients and I am pleased that you enjoyed this. I did note your comment in regards to the bedding in your room. Our top sheets are attached to the quilt and are changed on a daily basis. Extra sheets can be requested through Housekeeping if you would prefer a separate one.

I look forward to welcoming you back to Hilton Adelaide in the future.

Yours sincerely,

Peer Norsell
General Manager
Hilton Adelaide
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Adelaide

Property: Hilton Adelaide
Address: 233 Victoria Sq, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Adelaide
#11 Romantic Hotel in Adelaide
#16 Business Hotel in Adelaide
#17 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Adelaide 5*
Number of rooms: 374
Official Description (provided by the hotel):
Welcome to Hilton Adelaide and South Australia. Centrally located in the heart of the city, overlooking Victoria Square, Hilton Adelaide is the perfect hotel for business, leisure or both! This hotel is just a stone’s throw from Adelaide’s shopping, dining, theatre and business precincts. Next door is the famous Adelaide Central Market and around the corner you will find Chinatown and Gouger Street, Adelaide’s largest restaurant precinct. Getting around is easy when you stay at Hilton Adelaide, at its doorstep is the free city tram taking you directly to seaside Glenelg or along North Terrace to the Adelaide Casino, Convention Centre, Entertainment Centre, Festival Centre and Rundle Mall. An easy stroll away from the hotel is Adelaide Oval, River Torrens and historical North Terrace. South Australians pride themselves on enjoying the good life, particularly the joys of fine wine and food. Hilton Adelaide's proximity to so many of the best wineries in the country including McLaren Vale and the Adelaide Hills, which guests can see from their rooms. On the outskirts of the city is lush countryside and 20 minutes by car or tram, lies the natural beauty of unspoiled beaches. SLEEP: Designed with the discerning traveller in mind, Hilton Adelaide's great choice of 374 accommodation rooms, ranging from stylish Deluxe rooms to the exclusive luxury of the Executive Floor and suites, set the standard for accommodation in South Australia. As a standard, each guest room offers individually controlled air conditioning, Foxtel Digital, pay movies, WIFI. Other amenities include mini bar, hairdryer, safes, tea and coffee making facilities. Smoking and special needs rooms are available. RELAX: The Executive Lounge boasts views over this beautiful city and towards the coast and offers a dedicated reception area for personalised check-in and check-out. Continental Buffet Breakfast, afternoon refreshments, evening cocktails and canapes are served exclusively to Executive Floor guests along with complimentary WIFI. ENJOY: Hilton Adelaide boasts extensive leisure facilities including a gym, sauna, an outdoor heated swimming pool and tennis court with a jogging track exclusively available to all hotel guests. WINE DINE & HAVE FUN: The latest edition to Hilton Adelaide’s food & beverage offering is Coal Cellar + Grill. Bringing it back to basics and true to its name, the menu highlights the best of South Australia’s produce using a variety of cooking methods including the feature charcoal grill and rotisserie. The wine choice is abundant with over 500 labels listed, majority from South Australia and all on display in the Cellar. The restaurant and lounge compliments the popular cocktail destination in Adelaide – The Collins Bar, so guests visiting, meeting or sleeping at Hilton Adelaide will not need to leave to have a fun night out! Coal Cellar + Grill is Seriously South Australian®. ... more   less 
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Also Known As:
Hilton Adelaide Hotel Adelaide
Hilton International Adelaide
Adelaide Hilton International

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