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“I would not recommend bums on seats tours to anyone, EVER!”

Bums On Seats Day Tours
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$88.87*
and up
Barossa Valley Day Trip from Adelaide Including Maggie Beer Farm Shop Visit
Ranked #10 of 58 Food & Drink in Adelaide
Certificate of Excellence
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Owner description: Putting Bums On Seats In Adelaide PAULis your tour guide to Adelaide South Australia ...With over 23 years experience in sightseeing | wine tours | & Personal Tours. Imagine a Wine Tour or a Sight Seeing Tour where you get to choose where you want to go & what you want to see? Not just the same old wineries & the same old lunch venue :) We also can copy any other Itinerary, In many cases you will find BUMS ON SEATS TOURS $20 - $40 cheaper for the same TOUR or BETTER. We can Mix and match your wines with the fantastic sights or our fantastic wine regions, Barossa Valley, Clare Valley, McLaren Vale and even Adelaide Hills.Subject to prior bookings and winery codes we can go to any winery in any region :) Bums On Seats Tours are different every day, as directed by you OR Suggest By me? or after a short chat, we will put together a GREAT DAY for you and you new friends or person guests. BUMS ON SEATS TOURS prides themselves in putting together a great tour for your special day just one call to Paul can fix all your needs. PS Bums On Seats Won't get any brownie points for taking you to BAD Wineries & Sights why not try Us?
1 review
common_n_attraction_reviews_1bd8 17 helpful votes
“I would not recommend bums on seats tours to anyone, EVER!”
Reviewed August 7, 2013

Where do I start....! It's long but worth reading. I have been on and organized more wine yours than I can count but I have never had this happen before!

I used bums on seats tours to do a wine tour to mclaren vale. I hired the 24 seater bus as the 13 seater wasn't available on my requested date.

I was wary of the large group size at the start and I only wanted the 13 seater bus but as it was unavailable on my requested date I upsized to the larger bus. I did ask if the group size would be a problem and I was assured it wouldn't be, which obviously it was in the end. I am an event manager and I have a very good understanding of the industry so the way the tour was handled was disgraceful.

Before they would give me any real information I was required to pay a $200 deposit which I payed over the phone by credit card, I never received a receipt of payment.

Once I paid the deposit phone calls and emails took days to be responded to if they were at all, and when they were the manager who's name starts with a P didn't know what group booking I was which was very annoying or he would confuse my booking with other bookings by continually emailing me with other groups emails which obviously were not meant for me to see.

When booking I was told I could visit 6 wineries including somewhere for lunch. When I chose my 5 wineries and restaurant for lunch I was then told I needed to cut it down to 4, which I did.

Of the 4 I chose I was then told we could only go to 2 of so I asked for recommendations on which wineries to go to. I decided on another 2 and I thought that was that but it wasn't. I was then told again I would need to choose other wineries. By this time I was getting fed up as this was weeks of emails and calls back and forward and all the wineries I wanted to go to were not available. When I asked why he said they don't take groups of my size!

Numerous emails and calls probably more than 20 I finally had the 4 wineries and Camels for lunch booked in.

I asked on booking if it was possible to drink on the bus and was told that wasn't a problem but a liquor license had to be purchased. I paid the extra fifty odd dollars for the license over the phone and was under the impression that it was all taken care of.

On the day the bus turned up early which was great and the lady driver was lovely. When we boarded the bus we were abruptly stopped and told there was no drinking on the bus. I explained to her I paid the extra for the liquor license and was then told it was my responsibility to get one which is not what was explained to me. After speaking to driver she called the manager on the phone who was away in Perth. With the time difference he got woken up very early which he wasn't happy with and clearly took it out on me. He verbally abused me when I told him I was under the impression the license was organized by him which is why I paid him the extra money and he got even angrier. I was almost reduced to tears when he told me he was going to cancel the tour. Obviously I was upset as it was for my birthday. Eventually after almost an hour I was told we could drink on the bus and they would use an old license. He obviously realized he wasn't clear enough about the license and after all the stuffing around decided he would be missing out on more than $600 the remainder being paid in cash on the day.

Finally we got going but there is more! We had 2 tour guides as the gentleman was learning the ropes. They introduced themselves to everyone and were told the rules and the schedule for the day.

When being told the schedule the wineries we had finalized had been changed and I had not been informed! This really annoyed me because we ended up having to go to shingleback as the last stop which I am not a fan of and we didn't go to my favourite wirra wirra which I had specifically requested from the beginning.

When we got to lunch at Carmel's they didn't have our booking and being a nice day they were very busy so we had to wait for a table to be set up for us. This took over half an hour. This was not Carmel's fault bums on seats tried to pass the blame and say they had booked us in on the wrong day but they hadn't because I looked in the Carmel's table booking book myself and there was no booking anywhere!

Then just to top it all off the guide who was learning the ropes purchased boxes of wines and tasted during the day. Extremely unprofessional....!

In the end I paid almost $900 for the day and overall the whole experience was horrible, completely unorganized and just generally unprofessional! The manager is clueless when it comes to customer service and how to run a business!

I would not recommend bums on seats tours to anyone, EVER!

Visited April 2013
Helpful?
17 Thank AMB125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BumsOnSeatsTours, Owner at Bums On Seats Day Tours, responded to this review, August 9, 2013
Thank you for your detailed review, We sure learnt a lot about customers that day, sorry I was not able to drive myself, as I was as you said in Perth Western Australia at my fathers funeral.

I would only to say this:

This review is a about a tour taken 5 months ago & NO correspondence re any problems have been received by myself todate.

I sorry you felt that you needed to to the Internet with your complaints.

As an EVENT person you one day will be writing this email.


Regards
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

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Date | Rating
  • English first
  • Any
English first
Kununurra, Australia
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“GREAT DAY TOUR.”
Reviewed August 6, 2013

From start to finish our driver entertained, informed and looked after us all well, will do this again next time we come to Adelaide, Had a great day, and enjoyed every minute. thank you.

Visited June 2013
Helpful?
1 Thank Diane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BumsOnSeatsTours, Owner at Bums On Seats Day Tours, responded to this review, August 9, 2013
Thank you for your great review guys, you have made my day :)

Glasses return is all part of our customer service and thank you for saying so.


Garry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
“Great day out and fantastic customer service!”
Reviewed August 3, 2013

We did the Barossa wine tour as group of 4 and we had a fantastic day. Garry gave great suggestions about which wineries to visit and really tailored the tour to what we wanted to do. We particularly enjoyed visiting the smaller wineries, like TeAro and Rusden.

I was also very impressed with the high level of customer service. After requesting to be dropped off in north adelaide rather than at our cbd hotel, I realised I'd left my glasses on the bus. Garry was kind enough to drive back to our hotel to drop them off and the glasses were there waiting for me when I got back to the hotel. So a big thank you to Garry for a great day out!

Visited July 2013
Helpful?
1 Thank CateStove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BumsOnSeatsTours, Manager at Bums On Seats Day Tours, responded to this review, September 24, 2013
Hi Cate,

Thanks for the great review and is just all part of the service. That is what makes us shine I think. So glad you had such a great time and hopefully we can do it all again in a different region when next you visit (minus the glasses bit)

Thanks so much, Garry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
1 review
“McLaren Vale Amazingness”
Reviewed August 2, 2013

Our tour was fantastic. My best friend came to visit me from Sweden so I needed to find a tour that was affordable and would let me book last minute. Garry was absolutely fantastic and the rest of the people on tour were really fab. It made for a really wonderful day. Booking another tour soon with my partner as I could not stop raving to him when I got home. Thanks Gaz!!!

Visited July 2013
Helpful?
Thank Brenda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BumsOnSeatsTours, General Manager at Bums On Seats Day Tours, responded to this review, August 9, 2013
Wows Thank you my friends.


Garry
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
“Barossa”
Reviewed July 14, 2013

A great tour around the Barossa! Our driver, Bruce showed seven of us around some of the highlights of the Barossa today and did an amazing job. Very grateful for how friendly and quickly he organized the visits to boutique and larger wineries. Some favourites were Kies, Chateau Dorrien and Schiller Vineyards. Thankyou very much!

Visited July 2013
Helpful?
1 Thank Victoria_7568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BumsOnSeatsTours, Driver Guide at Bums On Seats Day Tours, responded to this review, August 9, 2013
My please and thank you for your beautiful review.

Bruce
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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