I would just like to share with you how i felt after one of your tours which included the Great Ocean Road and Grampians and our shocking tour guide Dan.
I have never met a person so arrogant, selfish and ignorant, how this person has a job is beyond me never mind a tour guide.
I also share these thoughts with a number of other participants of the tour and just hope the share their own personal feedback with yourselves.
The trip started well with his introduction and collection on time but that seemed to be the best bit, the trip itself was interesting its a shame the tour guide didn't actually know anything apart from 'i think this is the place' or 'i think that'
(if you think something that means you don't actually know)
plus when he says i can't get out the van here as a sign of my respect to the aboriginal people, yet he speeds down roads and disrespects every other sole going.
Out of respect or just plain lazy.... you decide.
I would just of liked some interesting facts about the aboriginal people, or why the 12 apostles are there or why they are called that.
When asked a question he would respond with, ill find out for you (which is fine if you come back with a response) then repeat the same question and get no response. This happened on multiple occasions not just myself.
I booked this tour because it had what i wanted, what looked like a great trip and what you would need to be active on, you got meals included and accommodation. What i didn't know was that we would be stopping at shops for 'supplies' 3 or 4 times a day, none of the meals included anything healthy ie salad or fruit options (instead on the bus the option was sweets, lollies or chocolate), the meals also included burgers at lunch time and an evening with just pizzas just because the tour guide is too lazy too cook.
The other lunch time we had wraps which is fine as there was a healthy option and tacos on the last night which he said he was going to cook but it ended up a couple of the girls and guys off the trip.
I understand about off mucking in together to get a job done, but this includes the tour guide and maybe i was wrong but i was under the impression the guide cooks the evening meal like with every other trip i have been on. Also with washing your own plate, knife, fork, spoon and cups, and cooking utensils every once in a while. This is also the responsibility of the guide he is meant to be working not on holiday like the rest of us.
I paid for a service this was far from received.
I understand the need to communicate with a large group, i understand this could be difficult with a number a different nationality's especially those trying very hard to speak English, so i would expect them to be given more time to communicate and find out more information. I guess that i am lucky and am English and could actually help out the people who were struggling!!
By day 2 most were getting very angry at his approach and how most seemed to be ignored apart from the 4 young girls on the trip who seemed to be getting a lot of attention.
When asking questions i was made fun or generally with a sarcastic remark, i did not once appreciate this and spoke to him on the first night about it. In which yes you guessed it i got a blunt response of you will have to listen next time. I can tolerate rudeness but this was extreme.
Every conversation was about Dan and if it wasn't about Dan it got turned into a conversation about Dan.
I couldn't wait to get off the bus.
What an awful person but not a bad trip needs massive improvement.
Also if he does actually train other tour guides i'm not surprised he has such a low pass percentage. I've never in my life heard so much rubbish come out of someones mouth.
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