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“Very disappointed and expected something special after such good reviews”
Review of iStay Precinct

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iStay Precinct
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Very disappointed and expected something special after such good reviews”
Reviewed October 14, 2012

Room is located off street and involves climbing 2 sets stairs with bags. Entry and stairs grubby with broken blinds bad impression. Apartment itself clean though had to chase up staff got spoons and forks plus a toaster and jug. At least staff were polite

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rae1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 15, 2012
We appreciate you taking the time to comment on your recent stay at iStay Precinct. We apologise for the inconvenience caused by having to climb stairs to get to your apartment. The ground floor units have sets of stairs however the other units in our complex are access via the lifts. We do hope to have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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569 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
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English first
Christchurch, New Zealand
Level Contributor
52 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed October 13, 2012

We stayed for five nights in a two bedroom apartment.

We read some of the previous reviews so were aware of the policies around supplying hand towels, shampoo etc so we came prepared.

The apartment was a little on the small side for four people, but it was well equiped and comfortable with modern furniture and all was clean. The views from our 8th floor apartment were great.

The staff were excellent in all our dealings with them. One of our party needed urgent medical attention while we were there and the reception team were very helpful in arranging this for us and then following up with us to ensure all was ok.

Our only criticisms are:

1) There is no information in the room about apartment faciltiies, nearby shops, supermarket, restaurants etc; and

2) The spa pool was closed for our entire stay, and the swimming pool closed for two days (due to a problem with the cholorine). As the swimming pool was one of the reasons we chose to stay at the iStay this was particularly disappointing.

Overall a good stay however and would stay here again.

Room Tip: The windows are not double glazed so higher floors are better from a noise perspective (also better...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete_Helen_Lucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 15, 2012
Many thanks for taking the time to comment on your recent stay at iStay Precinct. It is great to read that you found your apartment well equipped and comfortable. We are pleased to read that our staff were able to assist you with getting medical attention for a member of your party. I will pass your comments onto the Hotel Manager in regards to the lack of information in the apartments. We do hope to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 13, 2012

I stayed here for 2 nights in August. The one bedroom apartment in the main building was very large and modern with a huge balcony attached. Although the apartment was clean and very nicely furnished, there was significant staining on the cream coloured carpet around the kitchen and dining area. The apartment was well appointed with full kitchen, dishwasher, washing machine and dryer, all of which performed well. I stayed here mid week and found the apartment to be very quiet. My only complaint - there was no frypan in the kitchen - one of the more essential items I would have thought. The location is good with public transport close by and a supermarket within walking distance. The staff were polite and helpful. I had a comfortable stay and would stay again

  • Stayed August 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 14, 2012
Thank you for taking the time to comment on your recent stay at iStay Precinct. We are pleased to read that you found your apartment well appointed and quiet. We apologise there was no fry pan in your apartment. This could have been missing due to awaiting a replacement or repair and reception are more than happy to provide one for your stay. For assistance on anything of this nature in future when staying with us, please don’t hesitate to contact our team at reception so they are able to rectify for you during your visit. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
140 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed October 10, 2012

Stayed here for 1 night on a business trip to Adelaide, booked through wotif.com. As a serviced apartment I was not expecting too much but this place has something extra. It is a very modern, chic, attractive design inside, almost funky! Sliding walls to the bedroom very cool. I had a one-bedroom apartment fully self-contained. Very spacious and comfortable stay. Yes it is a serviced apartment not a hotel, so No you do not get little bottles of shampoo and conditioner etc. provided in the room, but you can purchase at reception - or bring your own! That's not too hard is it ?? And No food on site but Yes it is easy walking to all of that. All in all, very good value and this is the type of place I could easily stay in for an extended period instead of some cramped poxy Hotel room with little bottles of shampoo and conditioner!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shanosV8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 14, 2012
Many thanks for taking the time to comment on your recent stay a iStay Precinct. It is wonderful to read that you enjoyed your night with us and found your apartment modern and spacious. We are pleased to hear that you found the location convenient to all you need in Adelaide. We look forward to welcoming you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 6, 2012

Stayed for 3 nights in a sky-view one bedroom apartment. Very clean and spacious, with a great balcony that opened up as required. Great for breakfast in the morning, watching the sunrise between the buildings. Excellent view of city over light square. Staff were helpful and friendly, greeting us each time we passed the desk. Recommend the higher floors in the rear building. Booked at cheaper rate with no room service which was actually convenient. Felt as though it was our own space for a few days. Great value for money.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eileen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 9, 2012
Many thanks for taking the time to comment on your recent stay at iStay Precinct. It is wonderful to read that you found your apartment clean, spacious and having a great balcony you could enjoy breakfast on. We are pleased our staff were helpful and friendly and we look forward to welcoming you back again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 4, 2012

We stayed on the 17th floor of i stay precinct in a two bedroom apartment.The bedding on one of the beds was soiled. On day 2 we decided to use the washing machine only to find it was broken. By the end of our 5 day stay it still hadn't been repaired even though each day we were assured it would be fixed. There was a single sachet of dish washing detergent for 3 people to use for 5 days. The general condition of the rooms were poor. The front office manager could not be reached for 2 days even though an assurance was given to us that the email that was sent to her would have been responded to, but upon speaking to her she said that this was the first time she had heard about any problems we were having. I had stayed the weekend before in a hotel in Queensland for considerably less money with double the facilities. I would personally never stay in this hotel again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank SewingTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at iStay Precinct, responded to this review, October 9, 2012
We appreciate you taking the time to comment on your recent stay at iStay Precinct. It is disappointing to read of your experiences while staying with us and that it impacted negatively on your stay. Our iStay brand offers discount accommodation for our guests and in order to provide low rates, amenities are not provided however there are some available at reception for an additional charge. We apologise if this was not communicated to you correctly upon booking. We would also like to apologise for the Front Office Manager not responding to your requests. I will inform the Hotel Manager of the issues for their immediate attention. We do hope you will choose to stay with Oaks Hotels and Resorts again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about iStay Precinct

Property: iStay Precinct
Address: 185 Morphett St, Adelaide, South Australia 5000, Australia (Formerly Oaks Precinct)
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool
Hotel Style:
Ranked #6 of 52 Specialty Lodging in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — iStay Precinct 4.5*
Number of rooms: 217
Official Description (provided by the hotel):
IStay Precinct offers urban and contemporary accommodation in the Adelaide CBD. Conveniently located in close proximity to a bustling hub of attractions, stroll to the myriad of entertainment venues, cocktail bars, restaurants and shopping destinations. IStay Precinct accommodation options include 1 and 2-bedroom apartments, each containing full kitchen and laundry facilities, open plan living and private balconies with sweeping city views. Also enjoy the Precinct's luxurious guest facilities including indoor heated pool, sauna, spa and steam room. To be able to bring you exceptionally low rates, iStay hotels offer a different and more flexible level of service. If you have chosen to stay at an "iStay" property, you will receive the best available unserviced rate. You will have the choice of cleaning service options, at an additional cost upon check in at your Hotel. If your length of stay is for more than 7 nights you will receive a complimentary full cleaning service in the middle of your stay. If you are staying more than 12 days you will receive this service every 7 days. Amenities included in iStay properties: Tea/Coffee Starter Pack, Bath Towels, Bath Mat, Soap, as well as Kitchen consumables (Tea Towel, Cleaning Cloth, Dishwashing Liquid and Powder). Amenities not included in iStay properties: Hand Towel, Face Washer, Shampoo/Conditioner/Body Lotion, Laundry Powder, Scourer and Tissues. Opening hours of the swimming pool is from 6am to 8pm. ... more   less 
Reservation Options:
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Also Known As:
Istay Precinct Hotel Adelaide

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