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“And the pillows topped it off!”

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Crowne Plaza Adelaide
Ranked #6 of 57 Hotels in Adelaide
Certificate of Excellence
GreenLeadersGold level
Melbourne, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“And the pillows topped it off!”
Reviewed July 10, 2014

Excellent service. clean, spacious rooms, the bed and pillows are soooooo comfortable. Slept really well.
Had the room service and have to say Wow! So delicious, had the Beef Spare Rib for entree and Snapper for main... Way to much food for one but I couldn't stop eating it! Really impressive.
Have stayed here three times now and will not stay anywhere else when here. Used to stay elsewhere then decided to try this one... No going back.
Central CBD, easy access to everything, great for business,... Well worth it!

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank kcosta1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 14, 2014
Dear kcosta1,

It is so nice to read such positive feedback and I am thrilled you received excellent service and found our pillows so comfortable, it is so important to get a good nights sleep.

We really do want all of our guests to have a great experience throughout the hotel and to know that you did really will make the entire team very happy. Thank you for taking the time to share your experience and we very much look forward to welcoming you back.

Kind regards
Linda
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (433)
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English first
Melbourne, Australia
Level Contributor
71 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 9, 2014

I have stayed in almost every major Hotel in Adelaide through business related travel over the past 20 years. This was my first time in the Crowne Plaza.
We arrived late, Spent some time in the Restaurant/Bar. The service was ok. I think having 5 arrive 30mins before you are expected to close always puts a strain on staff.
My room had an even number on a middle floor - essentially you get a full view of the multistory carpark. Not exciting, and a little bit intimidating. My other colleagues had rooms that faced the square and were very happy.
Room is good. Shower is excellent, and is a real shower. Breakfast was very good but again staff were a little slow in response. I also noted a long check out queue while having breakfast. Im not sure if this is routine or maybe just all the moons aligned.
Doormen are very helpful.
I thinks a very good hotel. I will return at more appropriate timing and see how staff react as well to determine if the checkout queue is a routine.

Room Tip: If on levels under 5 get a room with an odd number so that you face the square and not the multistor...
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  • Stayed July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Swelll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 14, 2014
Dear Swell,

Thank you so much for sharing your feedback and I do appreciate your balanced perspective. As you noted sometimes we can't predict when our guests choose to check out and at times it is all at once. Generally we do not have large queues but we have had some large groups in over the past couple of weeks which can result in short periods of delays in certain areas of the hotel.

I am really pleased to know you enjoyed the showers and the room in general. Our Deluxe rooms face onto Hindmarsh Square and I definitely recommend these if you want a bit more space and a great view - it is worth the extra.

We would love to welcome you back and I am very sure you will not be disappointed on your next visit.

I hope you are having a great week.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 4, 2014

This hotel is located in a great position in relation to attending major events in the city. Rooms are clean and large with outstanding facilities. All staff were very helpful and friendly. My partner had an issue which was addressed promptly and more than adequately compensated for the inconvenience. Breakfast was good and tasty. Rooms cleaned in a timely manner. Will definetly stay here again when attending functions in the city.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 14, 2014
Dear Donna F,

It is really wonderful to hear that you had such a great experience and thank you for taking the time to share your feedback. It is nice to know that the staff were very helpful and friendly and you liked your room and our facilities.

We are so glad you will stay with us again and look forward to welcoming you when you next have a function to attend in the city.

Kind regards
Linda
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Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 1, 2014 via mobile

This was our second visit to the crowne and again we enjoyed our stay!

The breakfast is amazing, a great assortment of hot food, pastries and fruit and muesli! This is almost one of the best breakfasts I have had even when traveling overseas! Don't miss out on this luxurious tucker!

I love this hotel!

Stayed July 2014, traveled with friends
Helpful?
Thank Zanderpants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 3, 2014
Dear Zanderpants,

I am delighted that you enjoyed our breakfast. It is something we have been continually focussed on and we have more new things to come in the not too distant future.

Thank you for staying with us again and taking the time to share your experience.

Have a great weekend!

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
141 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed June 30, 2014

We recently stayed here for one night to attend an event at the hotel.
Check in was easy and our room was clean and of the standard you would expect from this brand of hotel. Our room was lovely and quiet and happily fit two baby cots with room to move.
When it comes down to hotels of this standard, the rooms are all much of a muchness. The key thing that sets them apart is service and at this hotel all of the staff we encountered from booking on the phone to check in to during our function and room service, they were lovely and friendly and the management should be proud. They were great brand ambassadors.
We had a lovely view north over the suburbs and hills and the hotel itself was in a convenient location to enjoy both Rundle Street and Rundle Mall.
We found on street parking 2 minutes from the hotel which cost us $4 rather than the price of valet parking.
We would gladly stay again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aussiefemale23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 1, 2014
Dear aussiefemale23,

I do feel very fortunate to work with such a great team who are genuinely lovely and friendly and want to ensure our guests feel very welcome. They are great brand ambassadors and we are very proud. Thank you so much for aknowleding and appreciating their efforts, it does mean a lot to the team when they know they have helped make a great stay.

We would love to welcome you back again and thank you for taking the time to share your feedback.

Kind regards
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 30, 2014 via mobile

We loved this Hotel. We normaly cant Pay it but it was a present and we like it.
Service was Good, it was clean and everything was Working. Its close to the Museum (nice too), Close to town and Pubs and only some Meters is A really Good Italien Restaurant. The Hotel is Central in town so you can find everything in a Short time.

Stayed June 2014, traveled as a couple
Helpful?
Thank Manuela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, July 3, 2014
Dear Manuela S,

I am so pleased you loved the hotel and what a lovely gift for you. It was very good to hear that you enjoyed the location and what it has to offer.

Thank you for taking the time to share your experience and I hope that you receive another gift so you can stay with us again.

Best wishes
Linda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 29, 2014

Stayed at this lovely modern hotel for 2 nights in June. Had a king balcony room with 2 roll away beds for the children. We were on the 14th floor with views over the front of the hotel. Very lucky to have this room as it was dark and we had no outside noise which made for a very comfortable sleep. Huge bath the kids enjoyed and shower was massive with lovely products to use. Concierge were friendly and helpful at all times, even making sure they were happy with the way they packed our luggage in to the car, did not expect them to do that for us. We used the pool, spa and sauna which were all clean. The towels they provide though at the pool are more like hand towels so take your blue and white ones that are in your room. We didn't eat at the hotel, but would like to next time. Will defiantly return when the hotel is at a good price. Being a IHG member meant we were entitled to free wifi which was a great advantage. Location is defiantly the best

Room Tip: ask for a high floor
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babmadsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda C, General Manager at Crowne Plaza Adelaide, responded to this review, June 30, 2014
Dear babmadsa,

I am so pleased you enjoyed your stay with us. We have just had the pool and spa retiled so it is like new. I do apologise regarding the towels - we have changed our policy and pool towels are now supplied in rooms, the small towels are for the gym. We will look at how we can better communicate this to guests.

We have some great weekend specials so we would absolutely love to welcome you back as often as possible!

Thank you for taking the time to share your experience.

Kind regards
Linda
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Adelaide

Property: Crowne Plaza Adelaide
Address: 16 Hindmarsh Sq, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Adelaide
#1 Green Hotel in Adelaide
#4 Family Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#4 Business Hotel in Adelaide
#6 Luxury Hotel in Adelaide
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Adelaide 4.5*
Number of rooms: 308
Official Description (provided by the hotel):
Relax in the refreshingly modern surrounds of Crowne Plaza Adelaide, a hub for the savvy traveller. Here in the heart of the city, you are only a short walk from many attractions, including Rundle Street's fashion boutiques and lively café culture, Adelaide Oval, National Wine Centre and a pleasant 20 minute journey takes you to the Adelaide Hills Wine region. At the hotel, our welcome is warm and genuine. Whether you are visiting for business or pleasure our friendly team will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast wifi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped fitness centre, and dine indoors or alfresco at Redsalt Restaurant and Bar. Designed to please in so many ways, the multi award-winning IHG Rewards Club delivers ongoing value and real benefits including free Internet, and extended checkout times. From the moment you arrive, everything we offer and everything we do is designed to support your comfort and pleasure. Crowne Plaza Adelaide. Where contemporary style meets urban convenience. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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