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“Invasion of privacy”
Review of Pullman Adelaide

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Pullman Adelaide
Ranked #6 of 56 Hotels in Adelaide
Certificate of Excellence
GreenLeadersGold level
Reviewed May 12, 2012 via mobile

Left do not disturb sign on the door whilst we went shopping came back to find cleaning staff had entered our room... Extremely unhappy about this invasion of our privacy when we had specifically requested our room not be disturbed. Will not be staying here again because of this, ruined my whole weekend away felt physically sick that someone had disregarded a do not disturb sign.

  • Stayed: May 2012
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1  Thank Robbie1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 26, 2012

Dear Robbie1968,

Thank you very much for taking the time to write your comments. I know that privacy is one of the important things that our guests need when staying at a hotel and it sounds like we fell below your expectations. I am sorry for any inconvenience you experienced due to this issue. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,372 - 1,378 of 1,688 reviews

Reviewed May 7, 2012

Stayed here with my wife for two nights while visiting family. Check in absolutely seamless, room clean, and adequate for our needs. There is a pillow menu. Huge bed.The room we had did not really have a view but we only slept there anyway. A nice quiet area and double glazing helps a lot. Good Australian breakfast and friendly staff. Good prices at the bar and pleasant staff. We got a good deal which included breakfast on Wotif.com.au
The gym looked good and the spa was very nice. I am not a swimmer but the depth of the pool was good for me as was the temperature. Plenty of towels.
Location is in the city centre and walk to everywhere is easy
All in all a very happy experience.

Room Tip: Always speak nicely to check-in person.
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  • Stayed: May 2012, traveled with family
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Thank wizardoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 1, 2012

just had wonderful weekend in Adelaide at Crowne Plaza. Staff were all extremely friendly and did their utmost to make our stay pleasant. Rooms were clean and comfortable and breakfast buffet was great! Great location

  • Stayed: May 2012, traveled with family
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Thank leoon43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2012

Booked a single night (4th May) via the Wotif.com website believing it was the best offer. A few hours later after checking the hotels website I found a far better offer for the same price, the new offer included valet parking, $50 food & drinks credit plus a late checkout time. Contacted both the customer service line of Wotif.com and the hotel direct, neither were willing to help, make any changes or offer me the better deal. The wotif.com booking is a non-refund cancellation policy. So much for customer service!! Beware when booking!!

Stayed: May 2012, traveled as a couple
2  Thank Simarli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 28, 2012

We had 4 nights at the Crowne Plaza and enjoyed our view and small outside terrace on the 7th floor.
The room was tidy and had the necessary amenities, including tea/coffee making and an iron.
There was a bath-tub and shower.
The gym and swimming pool was well utilised and reasonable.
Breakfast in the restaurant was average and we enjoyed dining there at night.
Staff were helpful and friendly.

Room Tip: Corner rooms have a balcony and seats plus table . Good for a wine or coffee.
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  • Stayed: April 2012, traveled as a couple
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1  Thank rugratNewZealand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2012

Geat location. Close to all transport. Could hear the peak hour traffic but didn't find this a problem. Customer service, very good.
We would most certainly recommend it
comfortable and room a good size.

  • Stayed: March 2012, traveled as a couple
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Thank louise c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2012

This was a very comfortable hotel with very friendly staff. The location was fantastic - a short walk from the main shopping street (which was also full of restaurants and eating places).The breakfast buffet was really good. The choice included the usual cold buffet food and it was also possible to get a chef to make an omelette, or to fry eggs.

  • Stayed: March 2012, traveled as a couple
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Thank GerMar60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Adelaide

Address: 16 Hindmarsh Square, Adelaide, South Australia 5000, Australia (Formerly Crowne Plaza Adelaide)
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Adelaide
#1 Green Hotel in Adelaide
#4 Romantic Hotel in Adelaide
#4 Family Hotel in Adelaide
#4 Business Hotel in Adelaide
#6 Luxury Hotel in Adelaide
Price Range: $70 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Adelaide 4.5*
Number of rooms: 308
Official Description (provided by the hotel):
Relax in the refreshingly modern surrounds of Pullman Adelaide, a hub for the savvy traveller. Here in the heart of the city, you are only a short walk from many attractions, including Rundle Street's fashion boutiques and lively café culture, Adelaide Oval, National Wine Centre and a pleasant 20 minute journey takes you to the Adelaide Hills Wine region. At the hotel, our welcome is warm and genuine. Whether you are visiting for business or pleasure our friendly team will help you connect with whatever you need. Comfortable guestrooms, some with furnished balconies, offer fast wifi and plenty of space for relaxing or working. You can unwind in the lap pool, enjoy a work-out in our well-equipped fitness centre, and dine indoors or alfresco at Salt Restaurant and Bar. ... more   less 
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Also Known As:
Crowne Plaza Adelaide Hotel Adelaide

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