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“Very nice hotel, service could be better”
Review of Mantra on Frome

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Mantra on Frome
Ranked #16 of 56 Hotels in Adelaide
Certificate of Excellence
Reviewed February 24, 2014

I stayed at the Mantra on Frome while on a personal trip to Adelaide. I found it on Tripadvisor and liked its relatively central location and the positive comments in previous reviews. The hotel was indeed very nice: it looks to have been renovated fairly recently, and the rooms are very nicely decorated and kept very clean. To my surprise, although my room was just above the hotel's restaurant, which played music until late, I heard no sound from it and was able to sleep well. I have to join the chorus of boos regarding the hotel's internet charges. I can understand the hotel charging extra for users who download over a certain amount, but I would have expected that a certain amount of bandwidth would be included in the room price automatically.

  • Stayed: February 2014, traveled solo
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1  Thank DRByul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 25, 2014

Dear drbMontreal,

Thank you for your feedback regarding your stay at Mantra on Frome. It’s great to hear that you booked your accommodation on the positive feedback from trip advisor, especially when we are located in the close proximity to all your requirements.

I would like to apologise for the Wifi charges, but please note that these charges are not hotel specific, we do offer a 1 GB usage for the $10 for future references – plus we offer free Wifi service in the foyer of the hotel which is accessible for all guests.

On behalf of the team at Frome we look forward to welcoming you back next time you’re in Adelaide.

Warmest Regards

Daniel Ap-Thomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 18, 2014

We stayed here for the Bruce Springsteen concert. We were met by very friendly/happy & helpful staff. Our 3 bedroom apartment was clean, big & very comfortable.
We will definitely be back. Customer goes a long way and in the busy lifestyle these days, I was very impressed. We will be back.

  • Stayed: February 2014, traveled with friends
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Thank Leonie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 25, 2014

Dear Leonie W

Thank you for your glowing review about your stay at Mantra on Frome. I’m so glad you liked our 3 bedroom apartments, the views are amazing and these rooms are spacious. It is also nice to hear that my staff are so friendly / happy and helpful, it sounds like we are on the right track which is great. I personally look forward to welcoming you back in the not too distant future.

Warmest Regards

Daniel Ap-Thomas
General Manager

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Reviewed February 15, 2014

Stayed here for 1 night for work. Fairly new hotel nicely decorated with good service and surroundings. Limited room service and breakfast options as a business traveller on long stay but suggest using inhouse breakfast packs avail for purchase or take advantage of sister hotel restaurant.

  • Stayed: February 2014, traveled on business
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Thank Kris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 25, 2014

Dear Kris B

Thank you for your positive review about your stay at Mantra on Frome. I appreciate your comments in regards to the box breakfast, but would honestly recommend the Sq Restaurant at Mantra Hindmarsh Square which allows you charge back option if required.
We look forward to welcoming you back in the not too distant future.

Warmest Regards

Daniel Ap-Thomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

This was my fifth time to mantra. The rooms are nice and the location is an easy walk a couple of blocks to the main drag with nice eats and pubs. Like other reviews I didn't get a park which wasn't so bad as you can park on the street but must move the car early for the clear way. No big deal as we started early anyway. The staff are great and bed very comfy and most of all quite. Good price and welcome stay.

Room Tip: Level 4 is good
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  • Stayed: October 2013, traveled on business
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1  Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 10, 2014

Dear Tim J,

Thank you for your review about your stay at Mantra on Frome. It is always nice to read positive feedback like this.
I’m glad we are close to all your needs and yes parking on the street is free after 6pm, which is a good thing for the Adelaide CBD. We look forward to welcoming you back in the not too distant future.

Kind Regards

Daniel Ap-Thomas
General Manager

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Reviewed January 26, 2014

We were in Adelaide for 6 nights staying in Mantra on Frome level 5 one bed apartment. We booked a parking space for our rental car and discovered that there are limited parking spaces - make sure you book yours beforehand! We have stayed in various Mantra properties all over the country and this holds the Mantra reputation as a solid and dependable accommodation. The bathroom is a bit dated but no problem with hot water or toiletries. Our biggest problem was that our North-facing room heats up significantly during the day but the air-conditioning (located in the living room) was not sufficient to cool down the bedroom. Location is really great - about 5 minutes walk to Rundle Street where all the food and shopping are. No problem with noise even though we are in the CBD.

Room Tip: North-room facing heats up significantly during summer.
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  • Stayed: December 2013, traveled as a couple
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Thank NoraFinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 10, 2014

Dear meandelliott,

Thank you for your honest review about your stay at Mantra on Frome. It is always nice to hear positive feedback along with some realistic comments. I am also really pleased you liked the 1 bedroom apartments. Thank you also for the feedback regarding the car parking, as this will definitely be something I will be looking into. At the end of the day it is all about the guest experience. My team and I look forward to welcoming you back some day.

Warmest Regards

Daniel Ap-Thomas
General Manager

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Reviewed January 22, 2014 via mobile

We stayed here for three nights in a three bedroom apartment during Tour Down Under. It's in a great location. Poor Access for arriving and unloading. Pre-book your parking, we were not aware that we had to pre-book and ended up having to leave our car in the Wilson car park in the next block. No-where on our booking confirmation does it advise of the need to pre-arrange parking.
We had a high floor unit and had issues with Mosquitos at night.
Great views, good size - 2nd bedroom could not open the wardrobe as bed was pushed against it nor could you close the bedroom door.

Stayed: January 2014
1  Thank Avg71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded February 10, 2014

Dear Avg71,

Thank you for taking the time to provide feedback on your recent stay at Mantra on Frome.

It is nice to see we are located in the close proximity to your requirements over the Tour. I do apologise for the Mosquitoes you experienced at night whilst you here with us, unfortunately Adelaide’s climate conditions can be a hindrance with these insects.
The hotel has taken your feedback very seriously in regards to the car parking and will look into the issues you mentioned. I do look forward to welcoming you back if you choose to stay with us in the not too distant future.

Kind Regards

Daniel Ap-Thomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2014

This hotel was chosen as one of the most reasonably priced in the city centre with self-catering facilities as we were on a 5 week tour and did not want to eat out all the time. it is located in the CBD so no great views and no restaurant. Our room did not have a full kitchen - only toaster, kettle, microwave and sink. Had to use (free) washing machine and tumble dryer on the ground floor.

Room Tip: whilst no great views a room at the front is best
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  • Stayed: October 2013, traveled as a couple
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1  Thank JohnSFleet_Hants_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded January 16, 2014

Dear JohnSFleet_Hants_UK,

Thank you for your feedback regarding your stay at Mantra on Frome. It confuses me that you mention “self-catering” facilities and had no full kitchen or laundry, yet the booking the hotel received was for a studio room. All our apartment style accommodation rooms provide these facilities that you mentioned.

If you every visit Adelaide again, please feel free to contact me directly if you would like to discuss your room configuration as we have a range of 1 and 2 bedroom apartments that would suit your needs.

Kind Regards

Daniel Ap-Thomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on Frome

Address: 88 Frome St, Adelaide, South Australia 5000, Australia
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Kitchenette Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Adelaide
#12 Romantic Hotel in Adelaide
#14 Business Hotel in Adelaide
#15 Luxury Hotel in Adelaide
Price Range: $83 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra on Frome 4*
Number of rooms: 72
Official Description (provided by the hotel):
Mantra on Frome is a spacious, apartment style hotel situated in the heart of Adelaide's East End cafe precinct. The perfect location for business or leisure travellers, the hotel is just moments away from Adelaide's CBD, Rundle Mall shopping precinct, theatres, entertainment and dining. The hotel is also minutes away from the Adelaide Botanic Gardens, Adelaide Zoo, Central Markets and Adelaide City Swim & Gym. Styled to meet the needs of both leisure and business travellers, Mantra on Frome offers a selection of Studio or One, Two and Three Bedroom Apartments. All rooms feature air-conditioning, cable television and in-house movies. To ensure your stay at Mantra on Frome is comfortable, the helpful team is available via the 24 hour reception desk. Parking is subject to availability and needs to be pre-booked ($22 per vehicle per night). Alternate offsite parking available . ... more   less 
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Also Known As:
Mantra On Frome Hotel Adelaide
Mantra On Frome Adelaide

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