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“disappointed”
Review of Mantra on Frome

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Mantra on Frome
Ranked #16 of 56 Hotels in Adelaide
Certificate of Excellence
Reviewed November 25, 2012

Mantra Romeo and Juliet Package
Overnight accommodation in a Studio Room opening onto a beautiful balcony overlooking the city or hills

this is the package our family gave us for our 40th wedding anniversary, the room mantra provide didn't have a balcony as advertised with picture on there web site.the studio room was extremely small (we thought paris had small rooms!) which was disappointing to us both. i went down to the reception desk and enquired about a balcony room as advertised and was told you can have access to the outside i said through the window!! i was then told thats all we have. the second part of the package was a meal off site which was very nice.
Surely mantra hotels dont have to rely on advertising one thing and surprising its guest with a lower standard room than advertised with a prepayment.

Room Tip: know exactly what room you are getting before booking
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  • Stayed: November 2012, traveled as a couple
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1  Thank brianfit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded December 18, 2012

Dear brianfit,

Thank you for your recent feedback regarding your stay with us at Mantra on Frome, although hearing about your stayed disappoints me, we do appreciate the issues you have brought up, as this will assist us to rectify the problem immediately.

Please feel free to contact me directly if you would like to discuss your issues in more detail. Otherwise we look forward to welcoming you back to the Hotel, if you choose to stay with us again.

Kind Regards

Daniel Ap-Thomas
General Manager

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Reviewed November 22, 2012

We stayed over here during October 2012 and it was absolutely fabulous. The room had a kitchen and it was so spacious like a one bedroom apartment. It was fat better than the 5 star hotel we stayed last year in Adelaide.

The only suggestion that I would give is: book car park space in advance, otherwise you will not get one. We did not get one and we had to park outside on the road car park.

The reception young lady was absolutely fabulous and my daughter liked her a lot. For sure we will come back.

Room Tip: Take the top floor.
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  • Stayed: October 2012, traveled with family
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1  Thank George09822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded December 5, 2012

Dear Vinesho ,

Thank you for your glowing review about your stay at Mantra on Frome. It is always nice to hear positive feedback like this and I will ensure to pass it onto all the staff that were involved. I would like to also thank you for the feedback regarding the car parking situation as this will become a focal point for us moving forward. We look forward to welcoming you both back in the not too distant future.

Warmest Regards

Daniel Ap-Thomas
General Manager

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Reviewed November 18, 2012

We overnighted at the Mantra on Frome recently to coicide with our wedding anniversary and Christmas Pageant the following morning. Check-in was smooth and quick as most of the paper work and key cards had been prepared in advance. Daniel, the General Manager also came to the desk and introduced himself and gave us a run down of the places of interest in the vacinity. We thought that to be a nice personal touch as you don't often see management on the "shop floor" in larger establishments.

Our accommodation turned out to be an upper level 2 bedroom apartment on a corner of the building. It was certainly more than adequate to our requirements and made us feel like we were at home rather than being in your average hotel room. The apartment itself was very well presented. It was clean, smelt fresh, was fully equipped and everything we needed to use worked. Certainly being equipped with a full size fridge is handy to store your drinks intead of the usual fight for a little space in a standard mini-bar. Having several balconies was great to enjoy views in several different directions, although sometimes you wonder who's looking at you from behind the darkened glass in the building across the way.

The property is nicely located just slightly away from the city centre but is still very convenient to venues such as Rundle Street with its cafes and restaurants in one direction or the Central Market in the other.

All in all, a very pleasant surprise and an equally pleasant stay. A credit to its management and staff.

  • Stayed: November 2012, traveled as a couple
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Thank zaccy321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded November 25, 2012

Dear Zaccy321,

Thank you for your glowing review about your stay at Mantra on Frome. We do pride ourselves on our service and I am pleased that you found all the staff so helpful. I must say that you are the first person to mention the darkened windows which I had never stopped to think about, so thank you for your feedback. I look forward to welcoming you back, maybe next year for your next wedding anniversary.

Warmest Regards

Daniel Ap-Thomas
General Manager

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Reviewed November 18, 2012

  • Stayed: November 2012, traveled solo
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Review collected in partnership with Quickbeds
Thank CRV1602
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded November 25, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 8, 2012

Stayed in a two bedroom apartment with family for a week stay. Excellent location so close to Rundle street/Mall and Parks. Found the staff very friendly and helpfull. Room was quiet so the kids slept well. Well appointed room 410, would recommend to any family for a stay. Thanks Mantra on Frome.......

  • Stayed: October 2012, traveled with family
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1  Thank Fsango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded November 12, 2012

Dear Fsango,

Thank you for your glowing review about your stay at Mantra on Frome. We do pride ourselves on our service and I am pleased that you found all the staff so helpful.

It is always nice to hear positive feedback like this and I will ensure to pass it onto all the staff that were involved.

We look forward to welcoming you and your family back in the not too distant future.

Warmest Regards

Daniel Ap-Thomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2012

Have stayed at Mantra on From on three occasions and have found each stay very satisfactory. The location of the hotel is good - within walking distance to Rundle Street/Rundle Mall etc.
The reception staff have always been very professional, friendly and helpful and the room immaculately clean and well provisioned with everything needed for a pleasant stay.
Will definitely continue to use this hotel for overnight stays in Adelaide.

  • Stayed: September 2012, traveled as a couple
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Thank tryhard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded October 8, 2012

Dear tryhard,

Thank you for taking the time to provide feedback on your recent stay at Mantra on Frome. It is always good to hear positive comments. We are really glad you enjoyed your stay with us and look forward to welcoming you back again soon.

Warmest Regards

Daniel Ap-Thomas
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012

I stayed in a lovely two bedroom apartment - corner of property 508a. My friend and I had plenty of room. The full kitchen was handy for us. The apartment was quiet, modern and very clean. It was handy to have our own washer and dryer for our stay. The staff on the front desk were very accommodating regarding our requests. They booked a day trip for us to Kangaroo Island. We parked our hire car underneath the hotel. Be warned that it is quite tight for large cars, but we managed. The hotel is in a great location. We easily walked around the city and to the cafe strip around the corner.

Room Tip: Corner rooms like 508b was a good size...bedding consisted of 1 room - queen, 1room single. Plus I...
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  • Stayed: September 2012, traveled with friends
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Thank nanda70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel A, General Manager at Mantra on Frome, responded to this reviewResponded September 27, 2012

Dear Nanda70,

Thank you for your feedback about your stay at Mantra on Frome. I am so pleased that we met your expectations and you found our attention to detail pleasing during your stay. It is always nice to hear positive feedback like this and I will ensure to pass it onto all the staff that were involved. Also a nice touch with the photos. I look forward to welcoming you both back in the not too distant future.

Warmest Regards

Daniel Ap-Thomas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra on Frome

Address: 88 Frome St, Adelaide, South Australia 5000, Australia
Phone Number:
Location: Australia > South Australia > Greater Adelaide > Adelaide
Amenities:
Kitchenette Room Service Wheelchair access
Hotel Style:
#12 Romantic Hotel in Adelaide
#12 Family Hotel in Adelaide
#14 Business Hotel in Adelaide
#15 Luxury Hotel in Adelaide
Price Range: $85 - $390 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra on Frome 4*
Number of rooms: 72
Official Description (provided by the hotel):
Mantra on Frome is a spacious, apartment style hotel situated in the heart of Adelaide's East End cafe precinct. The perfect location for business or leisure travellers, the hotel is just moments away from Adelaide's CBD, Rundle Mall shopping precinct, theatres, entertainment and dining. The hotel is also minutes away from the Adelaide Botanic Gardens, Adelaide Zoo, Central Markets and Adelaide City Swim & Gym. Styled to meet the needs of both leisure and business travellers, Mantra on Frome offers a selection of Studio or One, Two and Three Bedroom Apartments. All rooms feature air-conditioning, cable television and in-house movies. To ensure your stay at Mantra on Frome is comfortable, the helpful team is available via the 24 hour reception desk. Parking is subject to availability and needs to be pre-booked ($22 per vehicle per night). Alternate offsite parking available . ... more   less 
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Also Known As:
Mantra On Frome Hotel Adelaide
Mantra On Frome Adelaide

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