Recently stayed at Pinnacle 11
Best unit in the complex
Views are spectacular almost 180 degrees
Have been to the island 7 times and it was one of the nicest places here.
The unit was clean and has all the amenities required for a family. We had a couple of small issues but the staff that manage the complex are amazing and helpful.
Sue who looks after the cleaners was fabulous as we needed additional sheets etc as my baby was ill and it was abSunday at 7pm and they brought them straight up.
Would definitely stay here again we loved it .
I stayed in this appartment over the X Mas period, words cannot discribe how filthy this place was.
Check in was meant to be around midday we got into the room at 6:40 pm with the cleaners still I'm there, I had to help the cleaner make the last bed.
After the cleaner left we checked out the hygiene of the room only to find toilets not cleaned & I mean waste still in toilets. The main bedroom still had used nappies in the bin !!!!
Air con had gaffa tape holding it together.
Outdoor furniture looked like it had never been replaced.
When our buggi car finally arrived it had a syringe in the glove box, which looked like it was for medicine purposes.
When I contacted the booking agent to vent my disappointment he told me we would compensated,to the amount of $200, we still haven't seen this refund after numerous phone calls.
An extremely disappointing stay after we have been holidaying on this island for the last 16 years !!!!