Unfortunately our experience is very similar to that of a number of recent reviewers.
The location is jaw-droppingly beautiful, and the hotel itself is also stunning, however the service would embarrass a 3 star motel, let alone a resort that charges $1,500 per night (bed & breakfast).
Staff are all friendly, but poorly trained and unsupervised. On 6 separate occasions I informed members of hotel staff that one of our party was vegan, every time I was told no problem and yet at 4 separate meals there was a problem. Ultimately I asked the (very helpful) deputy manager to sort things for our final dinner to ensure things went smoothly . We were therefore stunned when the vegetarian curry we ordered turned out to contain chicken! Other hotels in this price bracket manage these kinds of request seamlessly, this hotel couldn't get it right after the 6th attempt.
Standards of cleanliness are poor, the plunge pool isn't cleaned, poolside loungers are dirty from the day before, daybed is dirty.
The Gym was closed for two days of our four day visit without prior warning.
I could list another dozen similar issues that are small in themselves but add up to a poor experience. When I read the previous poor reviews I though perhaps people were being a little picky, however almost everything they described happened to us. It appears that the management do not respond to feedback.
While I was discussing my complaints with the deputy manager, another guest also asked to speak to the manager due to some "pretty serious service issues that had impacted his honeymoon".
If you can afford to stay at this hotel I suggest you spend your money elsewhere there are other hotels that actually deliver what this hotel aspires to do, but fails badly.
- Official Description (provided by the hotel):
- Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more less
- Reservation Options:
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- Also Known As:
- Qualia Hamilton Island
- Qualia Hotel Hamilton Island