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“Top Fun!”
Review of Qualia Resort

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Qualia Resort
Ranked #2 of 5 Hotels in Hamilton Island
Certificate of Excellence
Malmesbury, United Kingdom
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Top Fun!”
Reviewed January 10, 2013

We loved it, would recommend it to couples and would stay again at the first opportunity. It’s an indulgent experience and if you’re lucky enough to go you will enjoy the luxury, peace and incredible service and hospitality. Worrying about value for money is quite irrelevant here. You will remember your stay for years after you’ve forgotten the cost. It rained a little during our stay and so we had fun going down to the lovely resort pool in our golf buggy to swim in the warm rain and when we’d done that we went back and bathed in our own infinity pool. It’s very easy to have a good time here, if you want to. Our hillside bungalow was huge (for two) spotlessly clean and very well designed and furnished. It was private and yet had wonderful open views through the glass front of the building. We ate at Qualia and thoroughly enjoyed the food and service. We loved the Long Pavilion and all the resort architecture. The managers and staff went out of their way to be hospitable and accessible. We had a fascinating seaplane trip to Whitehaven beach for a stroll and a picnic and a relaxing evening cruise on the Qualia launch. I commend it all to you. Well done Qualia. Top Fun!

Room Tip: Any room with a private infinity pool will be heaven!
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 15, 2013
Dear William G,

Thank you for sharing your thoughts on qualia. Your description was so detailed and illustrative that I think other readers will find it very helpful and my staff and I obviously appreciate your kind words.

I love the fact that you saw the brief period of rain as an opportunity to go for a swim in the pool! I think that finding fun in those unexpected twists and turns that life throws us is important if you want to be happy and I’m sure your attitude has helped you succeed in life.

If you (or your friends and family) are interested in staying with us again, please feel free to email me and I will assist with your booking in any way I can. You can contact me on mshah@qualia.com


Sincerely,

Michael Shah
General Manager
qualia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (400)
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English first
St. Petersburg, Russia
Level Contributor
380 reviews
266 hotel reviews
common_n_hotel_reviews_1bd8 698 helpful votes
Reviewed January 8, 2013

We've stayed in beautiful Qualia long weekend for 4 days in 2013. The property is very beautiful, villa is very clean and well-maintained. One of the most friendly staff! The cons is SPA service: expensive, VERY friendly, but certainly need more training for this price. As well as beach restaurant: limited menu if you don't eat meat, slightly slow service sometimes (but VERY friendly again). If you don't drive, there is a chellenge: have to wait&ask the buggy every time you need. Overall, very good!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank alexzhdanov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 16, 2013
Dear alexzhdanov,

Thank you for your feedback on qualia.

I’m very happy to hear that you were impressed with the property and that you found my staff so friendly. We sometimes have to stop to remind ourselves how lucky we are to be working in one of the most amazing locations in the world with some of the nicest people in the world!

I'm sorry that you weren't totally happy with your spa experience. It is very unusual to have any adverse feedback and spa has won best in Australia 2 years running but I've taken note of your feedback.

All of the pavilions come with their own golf cart for you to drive yourself around but if you don’t drive, there will always be a qualia staff member around to chauffeur you wherever you’d like to go.

Thank you for staying with us over the long weekend and I look forward to welcoming you back soon.


Sincerely,

Michael Shah
General Manager
qualia
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2 reviews
Reviewed January 7, 2013

I spent a relaxation holiday on my own and this prooved to be the best choice. Very calm atmosphere, good SPA quality, extreemely welcome personnel, outstanding location and very premium facilities. Thought prices for services, restaurants and other are high.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RaimondsDuda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 15, 2013
Dear RaimondsDuda,

Thank you for taking the time to review your stay at qualia. I’m happy to hear that you were able to relax and unwind at qualia and I trust that your batteries are back to full capacity after your break.

My staff and I enjoyed having you stay with us and I hope to see you again for another relaxation holiday very soon.

Sincerely,

Michael Shah
General Manager
qualia
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NYC
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 7, 2013

We started our 18 day trip with 4 nights on hamilton island. Qualia was a real experience...one guy owns the whole island and as a result you feel like the whole place is yours. We never had to carry cash, as we were able to room charge anywhere on the island. We were able to see some amazing beaches and sights. I bet every room had an excellent view, but we were convinced we had the best, hut 14!

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Shane K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 20, 2013
Dear Shane K,

I’m honoured that you chose to spend part of your honeymoon/trip around Australia with us at qualia. Thank you.

Thank you also for your 5 star review of your stay with us. Many of our guests are here for their honeymoon and it’s really heartening to know that we are a part of the memories that these newlyweds will have forever.

You’re right to bet that every pavilion at qualia has an excellent view. Each pavilion has a beautiful, unique view and were also deliberately designed and positioned to maximise privacy (a very important consideration for newlyweds!).

It was a pleasure to have you both stay with us and I hope that you will make the trip back to qualia someday soon to relive your honeymoon memories.

Warmest Regards,

Nick Lee
Executive Assistant Manager
qualia
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Milan, Italy
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 6, 2013

We spent three nights in Qualia, arriving on 2013 New Year's Eve.
Premise: this is probably the best resort I've ever been to in my whole life.

We were staying in a "standard" room, which was however 90sqm and enjoyed absolute privacy and separation from other villas.

Service level is outstanding, still without being too invasive. Views over the Whitsundays are stunning from all over the place, and especially from the Long Pavillion.

If I have to find just two things below total perfection, these would be the F&B service around the pool area (which is slightly slow and not up to par to that of the rest of the resort), and the breakfast concept, which is 100% a-la-carte instead of buffet (this meaning that waiting times can be sometimes pretty long and that getting even an easy thing such as a choco-croissant may become tricky to get, although you get everything hand-made at the moment with an outstanding quality).

However, a must-try experience, coupled with the beauty of the Whitsundays which are a must-go as well.

I strongly recommend to go for the Gourmet option (as we did), as this enables to enjoy resort's outstanding food quality and variety at the maximum.

Finally, the resort is indeed quite pricey, but still you get an experience worth the price you pay.

Thanks to Michael Shah (resort's GM) who continuosly took care about us and our satisfaction, you're doing a great job!

Room Tip: The "basic" room would already be better than 90% of the rooms you've experienced in y...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emacos1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 9, 2013
Dear emacos1,

It was a pleasure hosting you over the New Years Eve period. It was a very busy but very fun and special time to be at qualia and so I’m glad you enjoyed yourself!

We have recently made some changes to our F&B offering in the pool area that we are still perfecting. I’ve discussed your comments with the F&B Manager and we've agreed to keep a close eye on the pool area over the next few weeks. My apologies if you were inconvenienced at all.

I note your comments on breakfast and do apologise if there was a wait. I do just want to clarify that there is a buffet serving a continental selection including pastries, croissants, cereals, breads and cheeses. Maybe your favourite chocolate croissant wasn't on the buffet that day, and we had to bring some from the kitchen specially? I'd also add that we do provide a fruit salad and yoghurt plate for each guest when they are first seated so that guests have options immediately available if they are in a rush.

My staff and I really do appreciate it when guests such as yourself let us know what they thought of their stay with us. If there are things we can improve on, we welcome it because it helps us to constantly think about the guest experience. On the other hand, if the feedback is all positive, we all get a sense of accomplishment and pride in our work. So I’m being very sincere when I say that we appreciate and read all of the feedback given to us by our guests.

I am looking forward to having you stay with us again soon. You already have my contact details, so whenever you feel the need to come back and unwind at qualia, simply send me an email and I will help to organise your next stay.

Yours Sincerely,

Michael Shah
General Manager
qualia
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Sydney, Australia
Level Contributor
243 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
Reviewed January 4, 2013

2011 we spent five nights in Qualia with 22 friends. Qualia does not accept small children so 2012 we took our family of 12 comprising our adult children, spouses and four grandchildren back to Hamilton and stayed a week in two x four bedroom Yacht Club Villas. These villas are equally as expensive as Qualia, they are also luxurious, spacious and their location is the best on the island with private pool, proximity to Bommie Restaurant and a five minute stroll to the majority of restaurants, the marina, short buggy ride to The Clownfish Club, main hotel pool and Catseye Beach. Qualia is not for crowds of friends who can be rowdy when celebrating or a large family with small children; strictly for couples or privacy seeking celebrities in a secluded setting. The pool at Qualia is stunning, Pebble Beach restaurant is located beside a very private beach with views to forever and back. Long Pavillion is bright, open and also has stunning views with a great bar. There are two types of villas, go for the one with private plunge pool, the view is better.
I can understand JPG's frustration regarding restaurant availability. We too have suffered this dilemma on previous holidays so this visit I started making restaurant reservations months, 3 months, in advance because we were seeking a table for 12!
Hamilton Island has it all and I can't recommend it highly enough. Don't miss the shooting gallery or go-kart track and, October is a beautiful time of year to visit.

  • Stayed October 2012, traveled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank ontheroadsince73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 20, 2013
Dear ontheroadsince1973,

Thank you for taking the time to share your thoughts on qualia with everyone.

If guests have a large restaurant reservation such as your dinner for 12, it’s a good idea to book ahead but 3 months isn’t necessary. Also, our concierge is happy to make suggestions and organise bookings on your behalf.

I’m happy to hear that you enjoyed your stay at qualia in 2011 and I hope that everyone in your family will be over 16 soon so that you’re all able to come here and stay with us again!

Warmest Regards,

Nick Lee
Executive Assistant Manager
qualia
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Brisbane, Australia
Level Contributor
62 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
Reviewed December 29, 2012

This was our second stay at Qualia. Our first was June 2011 for 3 nights on the gourmet package. It poured rain the entire 3 days and it was unexpectantly cold (actually it was freezing). Despite the dreadful weather, we had an enjoyable and relaxing time at Qualia and said we'd love to come back to experience warmer temperatures and sunny skies. Well we did return in October for 3 nights on the same package. This place is wonderful and the staff is excellent and I agree with everything which is said so I won't repeat it here.

What was different this time, apart from the warmer temperatures and sunny skies, were the dinners at the Long Pavaillion. Because we were on the package, dinner was included there for every night of our stay. The menu did not change over the time we were there and curiously many of the dishes looked and tasted the same. I know the chef is award winning, but every dish had too much going on - too many small items, too many emulsions, foams and jellies, too many flavours. It was hard to know what the hero of the dish was. This style of cooking and presentation took off a few years ago and was popular for a short while, but many good places have now moved away from it. This chef takes this style to the extreme.

I made the same comments on my hotel review and was contacted very promptly by the Manager with a very nice email thanking me for my feedback and to remind me that the Chef is award winning and that everyone's tastes are different. Agreed. But for me, my experience at the Long Pavillion was not as good as it was 18 month's prior. I guess my views would not be as critical had I only eaten there for 1 night of my stay.

There was also one very annoying waitress who we were unlucky enough to strike at both breakfasts and dinner. She continually used the royal 'we' in everything she said. How are 'we' this morning? Are 'we' ready to order? What would 'we' like? Did 'we' enjoy that? Are 'we' finished? ARRRGGGHHH. Note to waitress, you are not joining us for breakfast or dinner, so don't include yourself. Really showed her inexperience and her manner and approach was not fitting of the casual relaxed atmosphere of Qualia. The rest of the staff was calm, relaxed and genuinely interested in helping you.

Would I return to Qualia for a third time? Yes, in a heartbeat. Would I return on the gourmet package? Only if there was a new Chef at the resort!

Room Tip: Book the Windward pavillions, much better views than the Leeward pavillions.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Travelwriter63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Qualia Resort, responded to this review, January 13, 2013
Dear nmclennan,

Thank you for staying with us for a second time. I’m really glad that you came back for a second time after the unusually cold weather you encountered on your first visit to qualia. Most guests are still very happy being at qualia even when it’s storming but qualia is most impressive when the sun is shining and the water is warm.

I understand and appreciate your comments regarding the style of food that our executive chef is known for and I’m sorry if it’s not exactly suited to your tastes. The feedback about qualia’s menu from most guests is outstanding and I have a lot of faith in Alastair’s abilities, so a new Executive Chef is not under consideration. However, I know that Alastair is constantly experimenting in his kitchen and refining the menu, so there would be a lot of new dishes for you to try the next time you come back. And remember, we can organise for qualia guests to dine at any restaurant on Hamilton Island so guests will never be short of variety in dining options.

When you are thinking about coming back to qualia, please contact me on mshah@qualia.com.au and I will oversee your booking and any special requests that you might have.

Yours Sincerely,

Michael Shah
General Manager
qualia
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Additional Information about Qualia Resort

Property: Qualia Resort
Address: 20 Whitsunday Boulevard, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Qualia Resort 5*
Number of rooms: 60
Official Description (provided by the hotel):
Situated in the Whitsundays, qualia puts the wonders of the Great Barrier Reef right on your doorstep. Its sun-drenched northern aspect provides the ideal location to appreciate the passing beauty of each day, surrounding guests with some of the most stunning and spectacular waters to be found anywhere in the world. What’s more, with a direct flight taking only 2-3 hours from international gateway cities on Australia’s east coast, qualia truly is a world-class destination without the journey.qualia offers a choice of 60 individual pavilions, each with breathtaking views. There are spacious one-bedroom freestanding pavilions (Windward and Leeward) that provide an indulgentspace to relax in and unwind, with either a sundeck or private infinity edge plunge pool. Or, there’s the uncompromising luxury and privacy of the Beach House with its own guest pavilion. ... more   less 
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Also Known As:
Qualia Hamilton Island
Qualia Hotel Hamilton Island

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