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“how to ruin a beautiful place!”
1 of 5 bubbles Review of Reef View Hotel

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Reef View Hotel
Ranked #5 of 5 Hotels in Hamilton Island
Certificate of Excellence
uk
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“how to ruin a beautiful place!”
1 of 5 bubbles Reviewed February 2, 2011

I did not like this resort at all.
it is in one of the most beautiful places in the whole world and they manage to ruin it..
the hotel is a hideous high rise tower block.
there are little golf carts for rent to get around which are part of the "fake" feel
sitting by the pool has no view of the beach just the horrible tower block
all resturants shops and food outlets are owned by the resort and overpriced.
We had to pay for the ferry to the island which should have been included
and then wait whilst it was refunded
it is not their fault but the snorkellling from the beach is nothing compared to the reef and so it is advisable to take a snorkelling trip to really appreciate where you are.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ruthiepegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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UK
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
3 of 5 bubbles Reviewed January 30, 2011

There are great things about staying at the Reef View - Hamilton Island is a great place if you understand the 'resort' nature of the hotels, the views from the hotel are AMAZING and we found service and food in restaurant to be excellent. However the hotel, as lots of people have said, is very tired looking, especially the bathrooms. The standard of cleanliness is low to be honest, expecially considering the prices that you pay. My understaning is that some of the rooms have been renovated and some havent so maybe there will be further needed investment this year? We still had a great time on this amazing island but hotel wasnt up to standard.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HanD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
45 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed January 29, 2011

We stayed 3 nights in Reef View Hotel (RVH). Good hotel in a good location.

Rooms were big and nice. Bathroom was decent not great. Tub was hidden in a corner and not at all enticing. Could be cleaner, floor felt a tad dusty.

We got the a good package for the rooms with 20% off so value wise, I thought it was great. I guess if I had paid full price, it might not be as attractive.

Lots of kids so not ideal for couples. The hotel stuffed up our breakfast and told us we had to pay $32 pp. We were in a rush so didn't bother arguing. Later on, we managed to clear this up with reception which was good.

In summary, if you are just looking for a decent accommodation and will be spending most of your time doing day trips/activities, I would recommend RVH.

We were happy with what we got.

As a honeymoon hotel, probably not.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kerwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
3 hotel reviews
2 of 5 bubbles Reviewed January 27, 2011

Our room was left open twice by the cleaning staff. The hotel has a package holiday, factory-run vibe. The service is bad, with long queues for almost everything. The managers are decent, but could not rectify the problems. The room was big, but full of ants: we were promised a full clean which did not happen. I would not recommend this expensive hotel.

  • Stayed January 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonHarrison1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed January 23, 2011

You’d think after giving a hotel over 6 months’ notice of our honeymoon that a request for a 12 floor and above room with a reef view (that’s what we booked) would not have been too difficult. Imagine our surprise when the receptionist simply read out our booking request and confirmation email to us, confirmed we did have a sea view double room facing the sea, only to arrive in our room and find twin beds facing a wall. He did speak very good English by the way – it wasn’t a case of lost in translation.
After sorting this out we settled in to our room which we found to be less than perfect. Allegedly Robert Oatley has spent millions refurbing the hotel. Our photos suggest otherwise so don’t be fooled. Rusty lamps, sheets with holes, flaking paint, you name it this ‘refurbed hotel’ had it!
One night at 3am we couldn’t sleep owing to noise in a neighbouring room. We called the operator who didn’t seem to care so we asked if the duty manager to investigate and fix. She sent him up, and 45 mins later we were still wide awake. We called again. ‘The duty manager has been to investigate and can’t hear anything’. So, I got out of bed and went for a walk around the corridors. I did the manager’s job and identified the noise in the adjacent room, called the operator again and suggested the manager visit our neighbours. Next I hear him open the door of the adjacent room and switch off the tv. It was the hotel welcome message on high volume in an empty room which had kept us awake! If only they’d done their job in the first place.
Next on Christmas day we tried evening room service. We dared to ask when the order would be with us. The response? ‘when we’re next in the area of your room’. We later discovered the manager had given all but 3 serving staff the night off. So, although we appreciate it was Christmas day, we had paid thousands of dollars for our Christmas break, and the manager had decided to make us suffer by overworking these 3 poor people.
This should not take away from the amazing bar staff who were accommodating and lovely. Feels like they were trained and inducted by someone other than the rest of the team. For example, although the food was great the restaurant staff were more interested in doing their jobs than helping their customers. E.g. ‘get out of my way, I have a table to clear – forget you have a plate of breakfast food in your hand’.
All in all I would struggle to recommend this badly managed place. And if this is a barometer for the service Robert Oatley offers visitors to Hamilton then I’d suggest you try a different Whitsunday Island!

  • Stayed December 2010, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank RichSLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed January 17, 2011

We stayed at Reef View for 4 nights. Expensive and extra charge for payment with credit card when check out, bring cash if you want the rate promised when making the reservation.
The furniture wasn't clean but the hotel was overall good and they had tennis and squash courts. Nice pools. The hotel had iPhone/iPod docs on the room which was great.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elapela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington, Rhode Island
Level Contributor
104 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 bubbles Reviewed January 12, 2011

We came to Hamilton Island for a little R&R after sailing in the Whitsunday Islands and before beginning our long journey back to the States. BIG MISTAKE! Hamilton Island is difficult to get to and expensive once you're there -- and our experience is that it's just not worth the time or the money.

When we arrived at the Reef View Hotel we were told that our room was not ready, even though they make a big deal of requesting your arrival time when you book, supposedly so they can have your room ready for you. When the appointed time came, we were given keys (when was the last time you stayed in a hotel with keys??) and we went up to our assigned room. The room, an end unit on the second floor, was quite large but the furnishings were dated and a bit worn -- much like the rest of the hotel. There was a large balcony which offered glimpses of the Coral Sea through pretty tropical foliage -- IF you kept your eyes focused above the pool bar roof immediately below the balcony. The bathroom was huge, with a water closet, soaking tub and glass walled shower, but pretty basic amenities and NO robes (an amenity we've come to expect even in moderately priced Australian hotels).

We went out to explore and found that the famous Catseye Beach was nothing more than a big sand flat when the tide is out -- which during our stay was from about noon each day. There are numerous pools available for use, however, but all of them were filled with screaming, splashing kids whose parents were monopolizing all the lounge chairs.

It had begun to rain when it came time to head down to the marina for dinner, so we decided to take the shuttle bus. Despite the fact that we were first in the queue, two buses came and left without having room to take us because (a) the buses were quite full and (b) our fellow guests were rude. When I complained, the driver told me not to complain to him because it wasn't his fault and there was nothing he could do. After dinner at the only restaurant at which we could get a table, the Marina Tavern, we decided to walk back to the hotel in the rain rather than deal with the buses again. Once settled back in our room, the pay-per-view movie our son had chosen repeatedly "froze", making the viewing less than optimal.

So it went for the remainder of our stay. The resort was full to capacity with holiday season vacationers but rather than add staff and extend the operating hours of the restaurants and other facilities, management appeared willing to let guest services sink to a level well below what one expects when paying $500 a night for a room. There was a general unwillingness to be helpful -- even if it meant lying -- among concierges, tour desk staff and wait staff. All of the restaurants that took reservations were fully booked throughout our stay and the "casual dining" restaurants that offered open seating were full of small children, no doubt attributable to the "kids eat free" program. The prevailing attitude appeared to be "we're too busy to help you and it's your fault."

The absolute "low light", however, was the housekeeping. It was bad enough that a take-out container of French fries sat in the hall outside our room from the time we arrived until my husband finally took it away. It was inexcusable, however, that when housekeeping finally arrived sometime in the mid-afternoon to make up our room, they just wiped out and replaced the glasses, coffee cups and saucers we had used rather than leaving clean ones. Disgusting beyond belief!! I would have called and asked for replacements, but I was sure that this request would be ignored. just like my previous request for pool towels. Fortunately there was one clean wine glass left, for at that point I had been driven to drink!

Hamilton Island's management promotes a prestigious, exclusive image and asserts that the Reef View Hotel is a four star property. Our experience indicates that nothing could be further from the truth -- a visit to Hamilton Island is nothing more than a disappointing waste of time and money.

  • Stayed January 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WnnaBTrvlWrtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reef View Hotel

Property: Reef View Hotel
Address: 12 Resort Drive, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Reef View Hotel 4*
Number of rooms: 383
Official Description (provided by the hotel):
The Reef View Hotel features 364 extremely spacious, well-appointed rooms all with private balconies overlooking either landscaped gardens or the breathtaking vista of the Coral Sea. The upper-most floors boast 18 luxuriously appointed suites. All rooms face the sea complete with outdoor furniture to experience the spectacular sunrises and sunsets. Additional Reef View Hotel facilities include the Pool Terrace restaurant, Reef Lounge bar and Tour Desk. ... more   less 
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Also Known As:
Hotel Reef View
Reef View Hamilton Island
Reef View Hotel Hamilton Island

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