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“Book everything in high season”
Review of Reef View Hotel

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Reef View Hotel
Ranked #5 of 5 Hotels in Hamilton Island
Certificate of Excellence
Reviewed September 29, 2013 via mobile

Hamilton Island is a wonderful destination for a kick back tropical escape - just don't try to do it in peak season. It shouldn't be a surprise for the resort but the demand on transport, restaurants and services is higher at this time. We were unable to hire a buggy for our stay due to the high demand and were found the dismissive attitude of staff at Buggy Hire frustrating, why didn't we know we should have booked ahead in school holidays - our travel agent & google searches didn't tell us. And who would know that restaurants close on Sunday nights in the peak time? These and some basic issues like disdainful service, dirty toilets and no toilet paper in common areas are the difference between tropical holidays in Australia & Pacific Islands. If you pay a premium you expect some basics....

  • Stayed: September 2013
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2  Thank Terrigaltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,399 - 1,405 of 2,409 reviews

Reviewed September 28, 2013

This is not the place to come in peak season. Buggies are booked out days in advance, have made 6 attempts of getting on the shuttle bus with no success, cleaning standard of the Reef View Hotel is below par, queues for breakfast, queues for the lifts, go to dinner at a non booking restaurant at 6.30 and told it is a 30
minute wait for dinner. Given the price here, I would expect better service and timeliness

  • Stayed: September 2013
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2  Thank mwaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

Hotel catered for all our needs and provided the ideal base for a perfect holiday. Staff were pleasant, helpful and knowledgeable about all the facilities and the needs of all tourists and we will definitely return next year.

  • Stayed: September 2013
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Thank Andy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this reviewResponded October 9, 2013

Dear Andy W

Thank you for not only staying with us but also for your review.

I’m always happy to read that our guests enjoyed their stay with us & that our staff were able to make a difference to your holiday.

We certainly hope you can stay with us again next & I look forward to welcoming you back.

Thank you again.

Warm regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
HAMILTON ISLAND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

This was a very large noisy hotel, convienently located but no personal touches....the beds were very comfortable and the bathrooms were huge!
A large pool, but it was always very busy due to the number of guests, not a hotel I'd like to return but the island yes. Whitehaven beach is a must, try the sea plane it was a fab experience.

  • Stayed: September 2013, traveled as a couple
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1  Thank Janice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013 via mobile

We came with a large party of 14. The Hotel and the staff could not have been more helpful or accommodating. We thoroughly enjoyed ourselves. Breakfast was amazing and our rooms very comfortable. Every member of the staff we encountered were polite and could not do enough for us. There was plenty to keep everyone entertained, young and old alike. Thank you for a wonderful holiday.

  • Stayed: September 2013
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Thank Rachzon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

We have just returned from an amazing week on Hamilton Island staying at the Reef View Hotel in a Coral Sea room on the 17th floor. The rooms are huge with large bathrooms (with a bath) and the bed faces out to the view - so lovely to wake up to each morning. Our room was always exceptional well cleaned. The balcony with views over Catseye Beach was the perfect place to enjoy a glass of wine each afternoon.

Breakfast each morning overlooking the pool is a perfect way to start the day.

The service from all staff is exceptional - wherever you go in the hotel you are always greeted by a friendly, helpful smile. Congratulations to the manager, Matt on providing such an outstanding level of service to guests.

We are already planning our return trip.

Room Tip: The higher floors have the most incredible views - quite breathtaking!
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  • Stayed: September 2013, traveled as a couple
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1  Thank Sheryn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this reviewResponded October 10, 2013

Dear Sheryn M

Thank you for not only staying with us but for also taking the time to post your review.

It was a pleasure having you with us & I am extremely proud to read that our team were able to make such a difference to your holiday.

We certainly hope you can stay with us again, We are already looking forward to seeing you again.

Thank you again.

Warm regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
HAMILTON ISLAND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Hi, we are a family of four including two kids 1.5yrs and 4.5yrs. It was really hard for us to choose a holiday with the kids in mind, whilst still allowing us (the parents) to have a much needed holiday as well - suffice to say it took months of research. Although there were some off-putting reviews regarding Reef View Hotel, we decided it met all our needs (on paper). Well I can tell you having just returned from the holiday, we had the most amazing relaxing holiday ever. The staff were second to none. In particular, the incredibly hospitable Alycia who looked after us from the moment we stepped off the plane; Alison who runs the Clownfish Club - you are a godsend to every parent who needs a break from the kids; and Caralina the babysitter (also works at Clownfish Club) who worked on short notice as we constantly changed plans during the holidays, you were amazing and allowed us to have a few date nights! Even the housekeeping, who kept supplying us promptly with endless milk for baby - to all of you that helped us have an incredible stay, we thank you from the bottom of our hearts.

Our first room was the Reef View Suite - this is the best room layout for kids. It is two storey,has kitchen and stunning views. We had to move rooms because I booked late and thus the suite was booked out for the last few days - so we moved into a standard room - which also had a connecting room...this layout was also excellent, but didn't have the kitchen facility.

The activities for kids and parents are endless...there were four pools to choose from, one was even heated (luxury!)...catamarans, paddle boards, snorkelling gear, windsurfers...all included in the price...it was just awesome fun.

If you are looking for a holiday with kids, but want to be able to have a trusting set up to offload them (Clownfish Club)...then we highly recommend Reef View Hotel.

Room Tip: The suite is the best of a good bunch.
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  • Stayed: September 2013, traveled with family
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3  Thank Maryanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this reviewResponded October 9, 2013

Dear Maryanne F

Thank you for such a great review.

It is always such a pleasure to hear that our guests have enjoyed their stays with us to such an extent and I am always very proud to read that our team continue to go that extra mile for our guests.

The Reef View Suites are perfect for families and really do have everything you need. I am sorry to hear we weren’t able to accommodate you for the entire length of your stay.

The Clownfish Club certainly do provide a great service & are very accommodating making sure our guests island wide can enjoy those very important & cherished “Date Nights”.
I will personally pass on your comments to their team & of course to Alycia our Suite Concierge.

We certainly hope you can visit again soon – If there is anything I can do for you please don’t hesitate to contact me personally via mboileau@HamiltonIsland.com.au

Thank you again.

Warm regards

Matt Boileau

General Manager
Reef View Hotel & Palm Bungalows
HAMILTON ISLAND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reef View Hotel

Address: 12 Resort Drive, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Hamilton Island
Price Range: $279 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Reef View Hotel 4*
Number of rooms: 383
Official Description (provided by the hotel):
The Reef View Hotel features 364 extremely spacious, well-appointed rooms all with private balconies overlooking either landscaped gardens or the breathtaking vista of the Coral Sea. The upper-most floors boast 18 luxuriously appointed suites. All rooms face the sea complete with outdoor furniture to experience the spectacular sunrises and sunsets. Additional Reef View Hotel facilities include the Pool Terrace restaurant, Reef Lounge bar and Tour Desk. ... more   less 
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Also Known As:
Hotel Reef View
Reef View Hamilton Island
Reef View Hotel Hamilton Island

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