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“In need of a waterslide” 3 of 5 bubbles
Review of Reef View Hotel

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Reef View Hotel
Ranked #5 of 5 Hotels in Hamilton Island
Certificate of Excellence
Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“In need of a waterslide”
3 of 5 bubbles Reviewed July 26, 2013

The Reef View Hotel offers good value for money and is great for a short break from Sydney. If you carry your beach gear onto the plane, you can be relaxing on the beach or in the pool soon after you leave the airport.
Unfortunately, compared to the resorts in Hawaii or cruise ships, Hamilton Island has no waterslide or similar water activities for pre-teen kids. Children are not even allowed to jump or dive into any of the pools! This meant that a lot of our time was spent organising entertainment for our children, rather than them entertaining themselves. If there were some "wet and wild' type rides for children it would have given us more time to relax.

Room Tip: We paid for a room with an ocean view - well worth the extra.
See more room tips
  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,229 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (746)
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English first
Canberra, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed July 25, 2013

We stayed here in June 2013 as we were lucky enough to be married on Hamilton Island. We had an adjoining room on the 17th floor as we travelled with our two kids (11 and 19). The view was spectacular, the food in the Pool Terrace Restaurant was fantastic every time we ate there and the service was great. Especially the young man who drove us (bride and bridesmaid) up to our service at the chapel in the golf cart. Wish I could remember his name so I could say thanks. I have added a photo! Loved the pool even though the weather wasn't fantastic. Do keep your windows closed or the cockatoos will come and make themselves at home! We had a really great time at Reef View but our only criticism was the housekeeping. A few times our rooms had been attended to but we came back to find the toilets not cleaned and one day the clean linen was left on my suitcase. Apart from this, I would recommend staying at Reef View.....especially on a higher floor. Amazing views

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rachel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi RachPaul01,

It sounds like a wedding to remember and I am so pleased the Reef View Hotel, and our staff were so accommodating.

I see from your photos that you had one of our Reef Family Rooms - which are the perfect choice when traveling with a family, as they offer a separate interconnecting room for the kids to have their own space.

My only disappointment was that we couldn't score a five star review from you due to the unusually poor performance of our housekeeping staff. I will be personally sharing your review with the housekeeping team to let them know that this failure of service is unacceptable.

Thanks for your valuable feedback and I hope we can invite you back to enjoy the views again one day.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
152 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed July 24, 2013

Been here about 4 times and love it , its a bit different its a small island so golf carts are the transport or shuttle bus service all are very good, there is plenty to do in and around Hamilton
the island has plenty of activities from sailing- golf -go karts - jet skis - paddle boards -snorkel and take day excursions to the reef and Whitehaven beach which is a must do.
the food is great and the sailing club is just fantastic for dining or a drink to watch the sunset.
The one drawback with the island is swimming etc is really only at high tide as low tide is low .
all in all a great quick escape .

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank oskardog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi oskardog,

Thanks for your review and for being such a loyal guest of the Reef View Hotel over the years. There is no greater compliment than a return customer.

When you return to Hamilton Island again, we will need to ensure that you try the snorkeling when Catseye Beach is at low tide. The coral reefs that fringe the island are far more accessible at low tide and the snorkeling is phenomenal. You will see a huge array of coral, fish, and there are always a couple of turtles to see as well.

I believe this daily change of tides is actually one of the things that makes Hamilton island so great, as it opens up a whole new world of opportunity, every single day.

Although - if snorkeling is not your thing, then splashing around in one of the four resort pools will enable you to get your fix of swimming action.

Thanks for choosing to stay with us again, and I look forward to welcoming you on your fifth visit soon.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed July 24, 2013

We had a hectic couple of weeks in Melbourne and Sydney during Lions tour and coming to the Reef View hotel was totally relaxing time for me, my husband and daughter. Could not fault any aspect of our stay - brilliant.

Room Tip: we had garden room on 4th floor - would not have gone any lower as view would have been limited
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Debbie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi Debbie D,

I'm glad you chose the Reef View Hotel to recharge the batteries during your amazing trip to Australia.

I hope the lasting memories of Hamilton Island and the Whitsundays bring you back for another visit one day.

Warm regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wisbech
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 23, 2013

A real understanding of this term! A member of staff inadvertently spoilt a surprise we had planned for my husband's 70th birthday(not her fault) and a bottle of champagne appeared. Nothing was too much trouble throughout our stay. Also good food, great room and views!

Room Tip: The higher up the hotel the better!
See more room tips
  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fenjan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Reef View Hotel, responded to this review, July 25, 2013
Hi Fenjan,

I'm so sorry we inadvertently spoiled the surprise for your husbands 70th birthday. The bottle of champagne is the least we could do, and I appreciate you accepting this gesture in the spirit it was intended.

I can see from the 5 star review that the birthday celebrations turned out to be a great success, and if you are looking to do it all again for your husband's 71st birthday - we'll be happy to welcome you all back again.

Thanks for your kind review.

Warm Regards

Matt Boileau
General Manager
Reef View Hotel & Palm Bungalows
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed July 23, 2013

We stayed here for a week with our family. Very good service. Quick check-in & out.
Few minute walk to the beach. Breakfast generous. You can make bookings for various trips at reception. Good bar and lounge area fir cocktails. Friendly staff. Highly recommend this Hotel

Room Tip: All have good views. We had garden view overlooking the pool with glimpses of island. Other family...
See more room tips
  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
1 review
5 of 5 bubbles Reviewed July 23, 2013

We had a wonderful vacation on Hamilton Island even after I was stung by a stingray. Everyone took wonderful care of me, from the lifeguards, medical centre and hotel manager who brought us to the pharmacy and hotel. The staff were friendly and helpful!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brenda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Reef View Hotel

Property: Reef View Hotel
Address: 12 Resort Drive, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 5 Hotels in Hamilton Island
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Reef View Hotel 4*
Number of rooms: 383
Official Description (provided by the hotel):
The Reef View Hotel features 364 extremely spacious, well-appointed rooms all with private balconies overlooking either landscaped gardens or the breathtaking vista of the Coral Sea. The upper-most floors boast 18 luxuriously appointed suites. All rooms face the sea complete with outdoor furniture to experience the spectacular sunrises and sunsets. Additional Reef View Hotel facilities include the Pool Terrace restaurant, Reef Lounge bar and Tour Desk. ... more   less 
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Also Known As:
Hotel Reef View
Reef View Hamilton Island
Reef View Hotel Hamilton Island

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