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“Worth Every Penny!”
Review of Beach Club

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Beach Club
Ranked #2 of 5 Hotels in Hamilton Island
Certificate of Excellence
Reviewed October 4, 2013

We stayed at the beach club for 4 nights. It's was initially 3, but we loved it so much we extended. I want to start with the only negative point I have, just to get it out of the way, as the positives far exceed it. The decor is a little outdated, but it's clean and well kept. Can't wait to see it after the refurbish.

I'd like to commend the Beach club for its service. Their staff are friendly and most of all accommodating: from dietary requirements, to late night sheet changes, buggy mechanics ( as it didn't work for us on one night), to providing us with a late checkout. The staff are one of the reason why our trip was an amazing, yet memorable one. Id like to mention a few and sorry to others because I've forgotten your names. Those that I've remembered are Moin, Juan, Anja, Zoe, the lovely Italian lady who collected us from the airport and all the other wait and front desk staff. You are all a credit to your workplace.

Additionally I'd like to add that the food was also outstanding. What I'd give to have their seafood risotto and the cheesecake with citrus jelly right about now. Delish!!!!

I could continue to write many more positive points about this place, but unless you experience it you truly won't believe it. I highly recommend this place.

  • Stayed: October 2013
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3  Thank YasiBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded October 7, 2013

Dear Jellyyas,

Thank you for taking the time to post your feedback.

The team here is passionate about service and it is wonderful to hear that you found them to be friendly and extremely helpful. I will pass on your comments to them and congratulate them on their efforts.

I look forward to welcoming you back.

Regards,

Marcus Taylor
General Manager
Beach Club Resort - Hamilton Island

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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735 - 741 of 1,179 reviews

Reviewed October 2, 2013

We spent 5 nights at the Beach Club for a delayed honeymoon and it exceeded our expectations. From the moment we were picked up to the moment we left we felt spoilt, in a good way! The views are stunning, the food at the restaurant was the best on the island, breakfast was generous and the room was very clean. Staff was most helpful and professional. There were a lot of other people staying at the beach club but you couldn't really tell. There was always a chance to go for a solo swim in the infinity pool and soak in the view. We loved waking up and walking straight onto the beach from our room and also really enjoyed lunches and drinks on the beach. Well done Marcus and team. It was really hard to leave and I wish we could have stayed longer. We will definitely be recommending the Beach Club.

Stayed: September 2013, traveled as a couple
1  Thank Stefania Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded October 7, 2013

Dear Stafania Z,

Thank you for your glowing review of Beach Club.

We are lucky to have a property located in such an amazing environment, a few steps and you are on the beach, a boat ride and it’s time to explore the reef! I agree it is paradise!

We hope to see you back for your anniversary or maybe before.

Regards,

Marcus Taylor
General Manager
Beach Club Resort - Hamilton Island

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Reviewed September 29, 2013

We loved this hotel so much. From our arrival, where we were whisked from the airport to the lobby to enjoy a drink and snack and hear about the Island, to our final departure, we were treated like royalty. We enjoyed the daily (included) hot breakfast and lounged by the pool. The lunch menu is one of the more affordable lunches on the island, and we spent a lot of time relaxing. We ate our last dinner at the hotel and it was by far our favorite, we are still talking about it! The island itself is expensive, and this hotel was definitely on the high end of our budget, however, compared to the less expensive hotels on the island, this was the ideal location for us. Quiet, peaceful and a staff that deserves an A+.

Room Tip: Room 203 is nice and quiet!
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  • Stayed: September 2013, traveled as a couple
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1  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded October 7, 2013

Dear Margaret B,

Thank you for the wonderful feedback on your stay at the Beach Club. I'm glad that you found the food at Beach Club your favourite and even happier you found the staff to be A+ worthy!

We hope to welcome you back on your next visit this side of the world.

Regards,
Marcus Taylor
General Manager
Beach Club Resort - Hamilton Island

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

My husband and I stayed there 3 weeks ago as we got married on Hamilton island, given we paid $580 a night for a week I expected something amazing, however the room was small and the bed was hard as a rock with a cheap mattress
We complained at front desk and the supervisor arranged to have the bed fitted with a pillow top which was thoughtful however didn't really make our stay more enjoyable. He also offered a complimentary dinner at the hotel which was a 7 course meal...... Another let down :-( which made us get up and leave after only being serve small dishes which were terrible with a wait of 20-30 between courses.
We got to dinner at 6pm and only got to the third course by 7.45pm, we asked the waiter how long we had to wait for the next course and when he said it will be another 30 minutes we decided to get up and leave and go back to our room and boil the kettle to eat 2 minutes noddles given we were so hungry and had other plans at 8.30. The dinner was over 3 hours, what a joke" they should advice customers of this prior....... Would not recommend this place to anyone!

Terrible experience for us however others have enjoyed their stay

  • Stayed: September 2013, traveled as a couple
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4  Thank Mary K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded September 30, 2013

Dear Mary K,

Thank you for your candid review.

Firstly I would like to offer my apologies for a failed stay with us, I am truly sorry we did not give you the experience you deserved especially as it was such an important celebration.

I was made aware of your complaint in regards to the bed being too hard, the housekeeping team did add a second feather topper and I am sorry this did not bring you the comfort you needed.

Brice the Front Office Manager offered you the seven course degustation as he wanted you to enjoy what we think is an unforgettable dining experience. The dinner is meant to be a long affair (2/3 hours) where the couple get to spend some special time together enjoying a variety of foods. This obviously missed the mark with you and had we known we would have been happy to offer you a faster meal option. My apologies as what was meant to be a highlight caused you more anguish.

Thank you again for offering your thoughts, it enables us to reflect on previous actions and ensure we do not repeat these mistakes.

We hope you will visit us again so we can make amends.

Regards,
Marcus Taylor
General Manager
Beach Club Resort
HAMILTON ISLAND

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Reviewed September 21, 2013

Stayed here over New Year this year and so good we are back there in two weeks time in October! Bringing Mum this time and will happily have family staying at the Reef View with their children. Beach Club staff were amazing and we booked the day we returned home! Food and wait staff were impeccable and concierge was phenomenal! Looking forward to seeing this amazing place when we arrive on 5th! Paradise! Congratulations Marcus on a truly remarkable experience

  • Stayed: January 2013, traveled as a couple
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1  Thank AZ1424
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded September 30, 2013

Dear AZ1424,

Thank you for such a great review.

We will do our utmost to ensure we better your previous stay and shall have the champagne and sunshine waiting!

Looking forward to having you stay with us again soon.

Regards,
Marcus Taylor

General Manager
Beach Club Resort
HAMILTON ISLAND

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Location and luxury are two words to describe the resort. We were blown away by the dedication of staff, who couldn't do enough to make sure we were enjoying ourselves. Everything was beautifully presented, and our breakfast poolside each morning just took your breath away. Spoil yourself and enjoy some time here, we hope to do it again some day.

Room Tip: Make sure you stay on the top floor, there are better views of the water.
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  • Stayed: July 2013, traveled as a couple
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2  Thank happycamperinthesun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded October 3, 2013

Dear happycamperinthesun,

Thank you for your review of Beach Club.

What a pleasure to read such lovely comments about your experience, we hope you return soon so we can spoil you some more!

Regards,

Marcus Taylor
General Manger
Beach Club Resort, Hamilton Island

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Reviewed September 14, 2013

From the moment we were picked up from the airport until we were dropped of a week later the staff could not have been more attentive. Every morning when we went to breakfast we were greatly warmly by Juan and his beautiful smile. The food was awesome and plentiful and view spectacular. Staff were constantly, but not intrusively, checking if we needed water, drinks or food when we were at the beach. Ellison, our housekeeper, is a sweet young lady who is very friendly.
The only negatives I can think of is the location of the TV in relation to the bed is odd and the bathroom needs a double powerpoint. We found that 6 nights was nowhere near enough and will definitely be back for a longer stay.

  • Stayed: September 2013, traveled as a couple
    • Value
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1  Thank Sharyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton_Island_Aus, General Manager at Beach Club, responded to this reviewResponded September 18, 2013

Dear Sharyn H,

Thank you for posting your review.

It’s lovely to see a couple of our junior staff being recognised for their efforts, they are both thrilled to see their names up on Tripadvisor. I am very proud of the team here at Beach Club, it’s their combined effort that ensures your stay with us is incredible.

Thanks again and look forward to your extended visit next time.

Regards,

Marcus Taylor

General Manager
Beach Club Resort
HAMILTON ISLAND

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach Club

Address: 9 Resort Drive, 4803, Australia
Phone Number:
Location: Australia > Queensland > Whitsunday Islands > Hamilton Island
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hamilton Island
#2 On the Beach Hotel in Hamilton Island
#2 Luxury Hotel in Hamilton Island
Price Range: $506 - $599 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Beach Club 4.5*
Number of rooms: 57
Official Description (provided by the hotel):
With its absolute beachfront location, the Beach Club offers the ultimate romantic island holiday experience. Set in landscaped gardens, all 57 rooms face directly onto Catseye Beach, each with its own private courtyard or balcony. Exclusive room inclusions / a la carte breakfast daily at the Beach Club restaurant / VIP return Hamilton Island airport / marina to Beach Club transfers / VIP chauffeur service / use of catamarans, paddle skis, windsurfers and snorkeling equipment / use of the gym, spa and sauna / tennis and squash court hire / use of the beach, The Club lounge, pool and restaurant. Note: Beach Club does not cater for persons under the age of 18 years. ... more   less 
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Also Known As:
Beach Club Hotel Hamilton Island
Beach Resort Hamilton Island
Beach Hotel Hamilton Island
Beach Hamilton Island

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