We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Ibis - always great value” 4 of 5 bubbles
Review of Townsville Central Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Townsville Central Hotel
Ranked #23 of 42 Hotels in Townsville
Melbourne, Australia
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Ibis - always great value”
4 of 5 bubbles Reviewed June 4, 2014

I stay in a lot of Accor Hotels, and alway sfind myself going back to Ibis - the value for money, service and quality never disappoint. Ibis Townsville is no exception.

Very friendly on check-in, helpful and informative. Rooms, although small, have everything you need, had a very new feel about them and clean.

Right in the centre of town with good bars and restaurants nearby, I would stay here again if returning to Townsville

  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank always_Itchy_feet27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Dear Always_itchy_feet27,

Thanks for your kind comments regarding Ibis Townsville, and the Ibis brand in general. I am delighted we can provide good value for you, and meet your needs when staying in Townsville.
We look forward to seeing you again in North Queensland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

473 reviews from our community

Traveler rating
    82
    233
    108
    36
    14
See reviews for
60
185
59
123
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
Kagoshima Prefecture, Japan
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

Great location and the staff were very friendly and helpful. The room was well kept and spacious. Walking distance to the Strand and very centrally located. The hotel is very quiet and great for elderly visitors who prefer peace and quiet. Thumbs up!

Room Tip: No problems with booking.
See more room tips
  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillWaqalevu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Dear Bill,

Thanks for the big thumbs up! It is always a pleasure to receive positive feedback, particularly when it relates to our team. We look forward to seeing you again soon at Ibis Townsville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
1 review
5 of 5 bubbles Reviewed June 2, 2014

Really loved the location and also the breakfast which was included in the room booking. Staff were very friendly and the room was great. Palmer Street is wonderful for restaurants and walking distance to the Strand.

  • Stayed May 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Dear Susan B,

Thanks for taking the time to post a review. I'm delighted you enjoyed your stay, and that you could take advantage of our free breakfast package at Sugatrain Restaurant. Thank you also for your comments regarding the service provided by our staff, I'll ensure they are made aware of your feedback. All the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Townsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 28, 2014

this was to be a couples trip, however, when I was booking for 1st. &2nd. May, I noticed 18 &19 on right hand side of screen. As I had entered correct dates(checked), I entered payment details, and immediatelyrechecked dates.On seeing the problem,I called my bank.too late!!Then tried to contact your business. You are hard to contact.I have had an online booking with another firm since, with no problem. t/ville trip was used for another reason..Apart from water on floor of IBIS, I enjoyed my stay, although alone!!

  • Stayed May 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Thanks for you response, and kind comments. Sorry if you found us difficult to contact, we are here 24 hours per day, and can be contacted by phone or email: (07)4753 2000 or h5935@accor.com.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed May 17, 2014

There are so many better places at a similar price nearby. Worn stained carpet, tiny rooms with cracked windows that don't open, and generally run down. The resturant is good for breakfast but that's about it. I could feel every spring in the poor quality hard mattress.

  • Stayed May 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank brissotravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 1, 2014
Dear Brissotravellers,

I'm sorry to hear your experience at Ibis Townsville was not a particularly positive one. You are right that the windows do not open, but certainly should not be cracked - I would immediately fix any windows that are not up to a safe standard. I also take on board your comments regarding the mattresses - we do use high quality Sealy mattresses, but are gradually replacing them with the exciting new Ibis 'Sweet Bed' mattress. Should you be returning to the hotel, please don't hesitate to let me know directly at H5935-GM@accor.com, I would like the opportunity for you to experience the new beds.

Thank you again for your comments, I hope to see you at the hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Townsville hotels

Hotels you might also like...
Travelers also viewed these Townsville hotels
0.2 mi away
Hotel Grand Chancellor Townsville
0.3 mi away
Chifley Plaza Townsville
Chifley Plaza Townsville
#15 of 42 in Townsville
4.0 of 5 bubbles 486 reviews
0.2 mi away
Park Regis Anchorage
Park Regis Anchorage
#4 of 42 in Townsville
4.0 of 5 bubbles 427 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Quest Townsville
Quest Townsville
#1 of 42 in Townsville
4.5 of 5 bubbles 350 reviews
0.0 mi away
Grand Hotel and Apartments Townsville
0.1 mi away
Rydges Southbank Townsville
Rydges Southbank Townsville
#25 of 42 in Townsville
3.5 of 5 bubbles 464 reviews
Show Prices
Show Prices
Show Prices

Been to Townsville Central Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Townsville Central Hotel

Property: Townsville Central Hotel
Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Townsville
#14 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 117
Official Description (provided by the hotel):
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking. Enjoy your stay! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity and Priceline so you can book your Townsville Central Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Accor Townsville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing