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“Good location”

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Townsville Central Hotel
Ranked #23 of 41 Hotels in Townsville
Brisbane
1 review
“Good location”
Reviewed June 2, 2014

Really loved the location and also the breakfast which was included in the room booking. Staff were very friendly and the room was great. Palmer Street is wonderful for restaurants and walking distance to the Strand.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Susan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Dear Susan B,

Thanks for taking the time to post a review. I'm delighted you enjoyed your stay, and that you could take advantage of our free breakfast package at Sugatrain Restaurant. Thank you also for your comments regarding the service provided by our staff, I'll ensure they are made aware of your feedback. All the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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481 reviews from our community

Traveler rating
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    35
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
South Townsville
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014

this was to be a couples trip, however, when I was booking for 1st. &2nd. May, I noticed 18 &19 on right hand side of screen. As I had entered correct dates(checked), I entered payment details, and immediatelyrechecked dates.On seeing the problem,I called my bank.too late!!Then tried to contact your business. You are hard to contact.I have had an online booking with another firm since, with no problem. t/ville trip was used for another reason..Apart from water on floor of IBIS, I enjoyed my stay, although alone!!

  • Stayed May 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Easytobook.com

Helpful?
1 Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 16, 2014
Thanks for you response, and kind comments. Sorry if you found us difficult to contact, we are here 24 hours per day, and can be contacted by phone or email: (07)4753 2000 or h5935@accor.com.
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Brisbane
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed May 17, 2014

There are so many better places at a similar price nearby. Worn stained carpet, tiny rooms with cracked windows that don't open, and generally run down. The resturant is good for breakfast but that's about it. I could feel every spring in the poor quality hard mattress.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brissotravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 1, 2014
Dear Brissotravellers,

I'm sorry to hear your experience at Ibis Townsville was not a particularly positive one. You are right that the windows do not open, but certainly should not be cracked - I would immediately fix any windows that are not up to a safe standard. I also take on board your comments regarding the mattresses - we do use high quality Sealy mattresses, but are gradually replacing them with the exciting new Ibis 'Sweet Bed' mattress. Should you be returning to the hotel, please don't hesitate to let me know directly at H5935-GM@accor.com, I would like the opportunity for you to experience the new beds.

Thank you again for your comments, I hope to see you at the hotel in the future.
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Travelers are raving about these Townsville hotels

North Qld
Level Contributor
86 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed May 17, 2014 via mobile

Stayed at the Ibis for one night, Accor is lacking a quality hotel in Townsville and having stayed at the Mercure the week prior decided to try the Ibis. Good location on Palmer Street which is the restaurant strip. The hotel itself I found tired, worn carpet, unusual bright colours on the walls. The rooms themselves are ok, small but everything worked, it just seemed everything was "tired" I imagine it must be time to renovate sometime soon. Had breakfast included in the $99 rate so was good value, car parking is also free. Would probably stay again for work but would choose somewhere else if it were a weekend away. Wifi did not work in my room.

Stayed May 2014, traveled solo
Helpful?
Thank jjaaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 1, 2014
Dear JJaaus,

Thanks for taking the time to post some feedback following your recent stay. I'm sorry to read we didn't quite meet your expectations. We are hopeful to make a few small upgrades to the aesthetics of the hotel in the not too distant future, which will improve the overall appearance of the property.

Thanks again for your comments, we hope to see back at the hotel soon.
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Sycokid
Level Contributor
36 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 12, 2014

Stayed recently 3 nights, hotel ideally situated on Palmer Street amongst several restaurants and a couple of pubs to boot . Hotel staff couldn't have been more helpful re check in and request for late check out for evening flight home. Great deal through Accor Advantage Plus circa < $300 (even though we payed double price for Friday night as Broncos in town <cough,cough!!) with free drinks and wifi included although reception in room not too good :-( Food (breakfast was good although i do feel when buffet if offered it should be a buffet and not a choice of 1 item off a menu . All in all though good place and wouldn't hesitate to stay again !

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sycokid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this review, June 1, 2014
Dear Sycokid,

Thanks for your great feedback regarding your stay at the Ibis Townsville. I hope you continue to get great benefit from our loyalty programme, Accor Advantage Plus, and I look forward to seeing you back at the hotel soon.

Happy travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Townsville Central Hotel

Property: Townsville Central Hotel
Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Townsville
#14 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 117
Official Description (provided by the hotel):
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking. Enjoy your stay! ... more   less 
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Also Known As:
Hotel Accor Townsville

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