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Townsville Central Hotel
Ranked #19 of 41 Hotels in Townsville
Reviewed May 28, 2014

this was to be a couples trip, however, when I was booking for 1st. &2nd. May, I noticed 18 &19 on right hand side of screen. As I had entered correct dates(checked), I entered payment details, and immediatelyrechecked dates.On seeing the problem,I called my bank.too late!!Then tried to contact your business. You are hard to contact.I have had an online booking with another firm since, with no problem. t/ville trip was used for another reason..Apart from water on floor of IBIS, I enjoyed my stay, although alone!!

  • Stayed: May 2014, traveled solo
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Review collected in partnership with Easytobook.com
1  Thank Margaret R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 16, 2014

Thanks for you response, and kind comments. Sorry if you found us difficult to contact, we are here 24 hours per day, and can be contacted by phone or email: (07)4753 2000 or h5935@accor.com.

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179 - 185 of 503 reviews

Reviewed May 17, 2014

There are so many better places at a similar price nearby. Worn stained carpet, tiny rooms with cracked windows that don't open, and generally run down. The resturant is good for breakfast but that's about it. I could feel every spring in the poor quality hard mattress.

  • Stayed: May 2014, traveled on business
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1  Thank brissotravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

Dear Brissotravellers,

I'm sorry to hear your experience at Ibis Townsville was not a particularly positive one. You are right that the windows do not open, but certainly should not be cracked - I would immediately fix any windows that are not up to a safe standard. I also take on board your comments regarding the mattresses - we do use high quality Sealy mattresses, but are gradually replacing them with the exciting new Ibis 'Sweet Bed' mattress. Should you be returning to the hotel, please don't hesitate to let me know directly at H5935-GM@accor.com, I would like the opportunity for you to experience the new beds.

Thank you again for your comments, I hope to see you at the hotel in the future.

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Reviewed May 17, 2014 via mobile

Stayed at the Ibis for one night, Accor is lacking a quality hotel in Townsville and having stayed at the Mercure the week prior decided to try the Ibis. Good location on Palmer Street which is the restaurant strip. The hotel itself I found tired, worn carpet, unusual bright colours on the walls. The rooms themselves are ok, small but everything worked, it just seemed everything was "tired" I imagine it must be time to renovate sometime soon. Had breakfast included in the $99 rate so was good value, car parking is also free. Would probably stay again for work but would choose somewhere else if it were a weekend away. Wifi did not work in my room.

Stayed: May 2014, traveled solo
Thank jjaaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

Dear JJaaus,

Thanks for taking the time to post some feedback following your recent stay. I'm sorry to read we didn't quite meet your expectations. We are hopeful to make a few small upgrades to the aesthetics of the hotel in the not too distant future, which will improve the overall appearance of the property.

Thanks again for your comments, we hope to see back at the hotel soon.

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Reviewed May 13, 2014

  • Stayed: May 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Julie P
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

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Reviewed May 12, 2014

Stayed recently 3 nights, hotel ideally situated on Palmer Street amongst several restaurants and a couple of pubs to boot . Hotel staff couldn't have been more helpful re check in and request for late check out for evening flight home. Great deal through Accor Advantage Plus circa < $300 (even though we payed double price for Friday night as Broncos in town <cough,cough!!) with free drinks and wifi included although reception in room not too good :-( Food (breakfast was good although i do feel when buffet if offered it should be a buffet and not a choice of 1 item off a menu . All in all though good place and wouldn't hesitate to stay again !

  • Stayed: May 2014, traveled as a couple
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Thank sycokid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

Dear Sycokid,

Thanks for your great feedback regarding your stay at the Ibis Townsville. I hope you continue to get great benefit from our loyalty programme, Accor Advantage Plus, and I look forward to seeing you back at the hotel soon.

Happy travels.

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Reviewed May 4, 2014

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Accorhotels.com
Thank michaelsydney2013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed May 1, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Mel L
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded June 1, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Townsville Central Hotel

Address: 12-14 Palmer St, Townsville, Queensland 4810, Australia (Formerly Ibis Townsville)
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Townsville
#10 Business Hotel in Townsville
#12 Luxury Hotel in Townsville
Price Range: $59 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Townsville Central Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
Townsville Central Hotel is a 4 star hotel offering stylish accommodation in the heart of the city. Located on vibrant Palmer Street, guests can enjoy a range of dining options at the surrounding cafes, bars and restaurants. Townsville's main shopping mall, Flinders Mall, is close by and there is easy access to the city's entertainment highlights. Centro Bar and Grill is located within the hotel and guests may choose to dine or enjoy a quiet drink. Centro is open for breakfast and dinner. Staying at Townsville Central Hotel also offers access to the popular Strand Park, with a swimming pool, lovely beaches, community art displays and public events. Many of Townsville's attractions are nearby including the beautiful Magnetic Island which is just a short ferry ride from the city. All guests enjoy free: Wi-Fi and on-site parking A continental breakfast Enjoy your stay! ... more   less 
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Also Known As:
Hotel Accor Townsville

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