We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Townsville Central Hotel
If you like this hotel, you might also be interested in
$185
Booking.com
View Deal
  • Free Parking
  • Pool
Hotel Grand Chancellor Townsville(Townsville)(Great Value!)
$175
$155
Expedia.com
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
Raintree Motel(Townsville)(Great Value!)
$326
$288
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Castle Crest Motel(Townsville)
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Quest Townsville(Townsville)
HotelQuickly
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
TripAdvisor
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
TripAdvisor
View Deal
  • Free Wifi
  • Free Parking
City Oasis Inn(Townsville)
No availability for your dates from our partners
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (504)
Filter reviews
504 results
Traveler rating
98
240
111
38
17
Traveler type
Time of year
LanguageAll languages
More languages
98
240
111
38
17
Show reviews that mention
All reviewspalmer streetshort stayone nightrooms are smallshort walkan overnight stayeasy accessbusiness tripibis
FilterAll languages
Updating list...
246 - 251 of 504 reviews
Reviewed August 19, 2013

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded August 23, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 17, 2013

We got a great deal from Hotels.com $80 or so including breakfast. Such a good deal we thought it was a mistake.
Anyway the staff were great. Room comfortable and clean and not at all shabby. The TV and clock radio didn't work very well but they were fixed as soon as we mentioned it.
We were there 2 nights and both breakfasts were excellent. Dinner was good if a little too salty to our taste.

Room Tip: We were on the 2nd floor and it was fine. Park near the exit gate under the tree. Much cooler.
  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GandC1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded August 27, 2013

Dear GandC1948,

Thank you for your fantastic review. $80 with breakfast is a fantastic rate. It is great to read you enjoyed your experience.
Our team is highly regarded. We continuously train our team and make sure we are up to date with trends and services across the hotel.
I will discuss your comments regarding the salty food with our Kitchen team and see what outcome we will be able to come up with to better enhance our guests experience.
Thank you again for your fantastic review. We look forward to welcoming you back to our hotel.

Regards,
Steve Wellsteed
General Manager
Hotel ibis Townsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 9, 2013

Stayed for 4 nights at the beginning of August. We got a really good deal for the 4 nights so we didnt have high expections but were pleasantly surprised. Our room was small & a little shabby especially the bathroom but things like decent sized fluffy towels, crisp sheets, daily room cleaning & restocking were excellent. Only coffee making facilities. Couldnt change the air con settings in our room & had to have that done at reception - was a little odd & inconvenient. We didnt spend much time in our room, we were visiting family & enjoying the Townsville sights & activities. The location was perfect, in the centre of the restaurant area. We were able to walk everywhere, so didnt need a vehicle. All the staff were very friendly & helpful - nothing was too much trouble, a real credit & asset to the business. If you are after accommodation with great views, cooking facilities, fancy appointments or spending time in your room, this is not the place but if you are looking for somewhere to lay your head at night & close to all the sights & sounds of Townsville & helpful, pleasant staff at a budget price, The Ibis is perfect.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded August 23, 2013

Dear Jill W,

Thank you for your wonderful review on your experience at ibis Townsville. It is always a pleasure to receive positive feedback. We have recently changed linen companies and happy to say the quality of items provided is of great quality.

Our hotel is turning seven this year and is in need of a bit of a makeover. Please know that we are in the process of planning one. Stay tuned.

We are located perfectly in Townsville City. Close to local attractions and within walking distance to restaurants and retail facilities. It is great to see you took advantage to see what Townsville had to offer.

We look forward to welcoming you back to ibis Townsville in the near future.

Kind Regards
Steve Wellsteed
General Manager
Hotel ibis Townsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 3, 2013

This is a perfectly fine budget hotel - rooms small and basic but clean and have everything needed for a short stay. Unfortunately my window looked out onto ugly concrete walls - not a pleasant view. Staff friendly and helpful. Sugatrain bistro a major disappointment. If I was having the Continental buffet, the staff never replenished supplies of food, crockery, cutlery unless asked, so I was always finding that things were running out. Bread supplied for toast was inferior quality - no decent wholemeal or multigrain. On the sole occasion I dined there, my meat was stringy and tough. The friendly young waiter apologised and offered me a free dessert. Unfortunately he returned to say he wasn't allowed to do this, and I didn't want the suggested alternatives of another glass of wine, or coffee. Not good enough for a bistro whose prices are right up there with the competition. I wouldn't dine there again.

  • Stayed: July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank tmbatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded August 23, 2013

Dear tmbatraveller,

Thank you for taking the time to review your experience at ibis Townsville. I will discuss your comments with our Food and Beverage Team regarding your comments. Our team are highly regarding amoungst our Guests and fellow team members. It is disappointing to read your comments with the indecisive conclusion to resolve your issue. It is very important to replenish our continental breakfast frequently for presentation and to better serve our guests. I do wish you will give Sugatrain another chance as we are making improvements to enhance our guests' experience.

Being located on Palmer Street there are few views to look upon from our rooms. Next time you choose to stay at ibis Townsville we will make sure we provide you with a nicer view.

We hope to see you again soon.

Warm Regards
Steve Wellsteed
General Manager
Hotel ibis Townsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 2, 2013

The staff were very friendly and tried to be helpful. However, the lack of opening windows, no extraction fan in bathroom and aircon. that was meant to be adjustable but wasn',t made for a very claustrophobic stay in what felt a little like a prison block given the green colour of the chipped hallways. The room smelt of cheap cleaning fluids, not healthy. We won't stay again.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve W, General Manager at Townsville Central Hotel, responded to this reviewResponded August 8, 2013

Dear Heather M,

Thank you for taking to review your recent stay at ibis Townsville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Ibis Townsville is turning seven this year and needs an upgrade. Please rest assure we are planning to do so in the near future. Unfortunately due to our ‘ibis’ brand and the building itself the windows are unable to open; however the comfort of our guests is our priority and I can empathies with you.

Thank you again for your feedback.

Steve Wellsteed
General Manager
Hotel ibis Townsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews