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“An immaculate, centrally located motel with impeccable service.”
Review of City Oasis Inn

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City Oasis Inn
Ranked #6 of 41 Hotels in Townsville
Certificate of Excellence
Reviewed February 13, 2011

I stayed at the Oasis Inn in Townsville while attending a business course at the nearby Tafe. The motel room was the most immaculate motel room I have stayed in (and I have stayed in a few on business and pleasure ) over the years. Everything was new and worked! It was very handy to have a restaurant for breakfast and dinner as part of the motel especially as I was a sole lady traveller. The motel is also very close to the city centre and only a few minutes walk to the Tafe.

  • Stayed: February 2011, traveled on business
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2  Thank IslandLady101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded February 20, 2011

Thank you sincerely for appreciating the 'immaculate' of our rooms. We have wonderful staff who take great pride in achieving such high standards. It is wonderful to see their hard and consistent efforts publicly acknowledged. Thank you again for your positive feedback.

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283 - 289 of 315 reviews

Reviewed January 5, 2011

Whilst some friends and I were travelling around North Queensland we decided to check out Townsville for a few days. City Oasis was recommended on the LP website so we decided to give it a go. The location was ideal for our plans as we wanted to see maggie island- the terminal was 5 mins drive- and spent most of the rest of our time chilling at the strand (the beach) which was only a 10 minute walk. The reception and housekeeping staff were always cheery and helpful - and the pool was like a green lagoon with a sweet spa. Throughout our travels this hotel was definitely up there with the best. the night scene is only a couple of blocks away - so its nice to come home to a quiet peaceful hotel and still be within walking distance. We loved the clean- fresh smelling rooms-- when your traveling its those basic homely things you miss the most.
If you''re ever in Townsville don't go past this one. Happy Travels!

  • Stayed: October 2010, traveled with friends
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1  Thank jae_beaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded January 6, 2011

Great to know you took the recommendation from Lonely Planet as we feel most privileged to be acknowledged by those intrepid world trekkers. As we are travellers ourselves, we endeavour to try and provide a clean and calming 'home away from home' for guests so that our friendly city of Townsville can be enjoyed by all without compromising on quality of stay. Little comments and appreciations from our guests make us strive to do better. Happy Trails indeedy!

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Reviewed November 23, 2010

On this occassion I travelled for business. At other times with my three chidlren.
The location, and ammenities are brilliant. As I grew up in Townsville, I am familiar with a lot of accomodation options. I prefer to stay at City Oasis than with relatives when I return on Business, or with the family. The ammenities are all there. The kids enjoy the resort style pool. I enjoy the flexiility of cooking in the room, or dining out in the restaurant. And the location means there is no need to hire a car! The grounds are truly like an oasis, and I recommend if you have a business or private function, you can't go past the beuatiful grassed bbq area in the landscaped surrounds.

  • Stayed: May 2010, traveled on business
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1  Thank Donnagibbdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded November 26, 2010

Thank you for taking the time to post your review.

As we roll into summer I particularly note your comments regarding our resort style pool, landscaped gardens and BBQ area. With our central location many guests comment on their surprise to find a lovely pool with cold and hot spa's surrounded by lots of native trees, palms and shrubs. We enjoy providing a great outdoor setting in the tropics and believe it is one of our main points of difference.

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Reviewed July 23, 2010

Hi,

My husband and I have come from Biloela to visit my son, who lives in Townsville. We are at his house at the moment for dinner, but although he has given us food he has not given us board! He (or his wife) has recently had a baby and unfortunately there's no room here for us. We'll forgive him just this once!

Thankfully he has booked us into the City Oasis. The Hotel, which we've been at for a little over a week now, is great. It is not only close to his house but also close to shops, places to eat and the strand, which we've been walking every morning.

The room we're in is an executive and is roomy, clean and comfortable. I genuinely hate hotels that have bad beds but this is just like mine at home. They have also recently upgraded their televisions, or so I've been told, which my husband's very happy with.

We're in a room with cooking facilities which is perfect for us, though we went for lunch at the restaurant yesterday and found it to be lovely, albeit too much food for me.

They also have a pool here which, although we haven't been in due to the cold (for us), looks very inviting.

Finally all the staff we've met, at reception and in the restaurant, have been incredibly friendly and helpful, even offering our bags carried to our room due to my husband's bad back!

Hopefully we'll be back to visit our grand daughter in the summer to use the pool.

Highly recommend, couldn't be happier.

Thank you City Oasis Inn!


Debra Ralston

  • Stayed: July 2010, traveled as a couple
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1  Thank Norm_Debra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded August 10, 2010

Dear Mrs Ralston
Thank you for such positive comments about our property! We do pride ourselves on offering different types of accommodation to suit most people's needs. Travellers have every right to expect amenities similar in nature to what they experience at home - a good night's rest in a comfortable bed being paramount! We look forward to welcoming you back in the summer!

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Reviewed July 19, 2010

We staid 5 days at this lovley Place and even it was our second time (first time in September 2009) we loved this place! The staff at City Oasis Inn was always on top of all things. The reception staff was gentle to give us advice about our tour plans for the week. The restaurant staff was always friendly and courteous. It was possible to have bfast as buffet, which we liked. We had some nice Dinners there as well! My favourite was the T-bone steak :-)
The rooms where always clean and the housekeeping staff where looking after us every day. We had one of the renovated standart rooms, which we realy loved! (in Sept. 09 we stayed in one of the executive rooms, it was also great!)
The hotel was a short walk away from the city center, bars, restaurants and supermarkets. The nice Castle Hill was close and i really enjoyed the evening walks up there! The beach was a 12 min. walk.
We also enjoyed the Spa and Pool area, a Oasis to relax and get back onto your feet!

I definitely recommend this place! We loved it!

  • Stayed: April 2010, traveled as a couple
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1  Thank Gentleman008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded July 21, 2010

Thank you for taking the time to post a review on City Oasis Inn.
It sounds like you were able to enjoy all of our facilities including the restaurant, our executive rooms and newly refurbished standard rooms and our fantastic pool area!
One of our most popular features of the hotel is our City Centre Location. As you mentioned we are within walking distance to a number of tourist attractions, including The Strand (Townsville’s Beach), Reef HQ, museum, and shops.
I am pleased that you were happy with the service provided at City Oasis Inn. All of our staff work hard to ensure our guests have an enjoyable and memorable stay.
Once again we appreciate you taking the time to post this review
We look forward to welcoming you back to City Oasis Inn.

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Reviewed July 13, 2010

Stayed enroute to Cairns from Airlie Beach, had booked and paid for before left home through Travel Agent (who had not seen it). First impressions were that the hotel/Inn had nice clean surroundings, appeared freshly painted, very welcoming at reception but once I got to our room I was not happy. We travelled as a family Parents and 3 daughters (22,20,18) which I had mentioned previously prior to booking. You do not ask for and pay for a family room/unit with a dingy double bed in one room, 2 sets of bunks in next room with no door to close off for 5 adults! I had paid $267 for one night in this! Spoke with receptionist who was excellent and tried to help...we went next door and after quite a saga, the management would not refund our money but eventually paid approx $67 because I had been 'overcharged'! Check your room out as apparently ours was a 3 star room so make sure you get what you pay for!! Request 4 star executive suite as there are some available. Recommend if they were sure of room type.

  • Stayed: December 2009, traveled with family
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Thank Kabeelya60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TownsvilleBrendan, Owner at City Oasis Inn, responded to this reviewResponded July 15, 2010

Thanks for the feedback. As operators, is is extremely disappointing when we are unable to meet the needs of valued guests. it is even more disappointing when the circumstances influencing the disappointment are not generated by us. There are a number of points which need addressing which have already been detailed in correspondence to the guest in January 2010. Firstly, the most critical misunderstanding - that is the price charged for the room. As this booking was organized through a travel agent and not direct with us, the travel agent booked a standard family unit at the price of $199. This is the price we charge for this unit and the price we gave the travel agent. For some reason, the travel agent has charged the guest $267. We have no idea why they charged this amount to the guest but that is not our charge. At no point did we receive $267. In fact when a travel agent books a room, they take a 25% commission on that booking therefore the amount City Oasis received for the sale of said room was $149.25. The travel agent kept the balance $117.75. The refund the guest received came from the travel agent's funds - this price difference is clearly an issue between the guest and the travel agent, not City Oasis. For those of you reading this report, if you are using a third party such as a travel agent, please ensure they are reputable and truustworthy with their advice and charges.
I re-iterate City Oasis did not refund $67 because we never over-charged $67 - that was the travel agent.
Secondly, what really disappoints me is that we were not given the opportunity to satisfy the guests room needs. The guests did not communicate their dissatisfaction until after they had booked another accommodation house. A tip for customers - if you are not happy, communicate immediately to the proprietor about your problem - if they are professional and carry the true spirit of hospitality they will endeavour to recitify your issue. This guest first rang their travel agent, then booked alternative accommodation, then came and told us they were not happy and leaving. Our on-duty receptionist did her best to help and offered to give a FREE upgrade into executive suites. Because the guests had made alternative arrangements before verbally commmunicating any dis-satisfaction to us, they were not interested. This is the most disappointing part of this as I am certain we could have given them alternative accommodation which would have made them more than happy. How can we as operators fix a problem if we are not aware of it? Remember again this original booking was made through a third party who obviously did not book appropriate accommodation for their needs. When this booking was first received, the travel agent requested an ocean view room. As our property is not located on the ocean and we do not advertise ocean views, we found this peculiar that such a request was made. We pointed out we were not located on beach and could not do this. It is obvious by this that the travel agent was not paying attention to task at hand. If it had been, this room type would not have been recommended for five grown adults. It is a great room for families with young children who enjoy the fun of bunk beds! From the onset, these five adults should have been sold a 2-room executive suite.
In closing, we are in the business of hospitalty and pride ourselves on offering a wide variety of room types to suit differing needs. It upsets us that this issue which has been caused by a third party not doing their job properly has created such animosity for their client and for us. We hope our response has given readers a better understanding of the events.

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Reviewed May 31, 2010

Stayed the week here as a base for sightseeing in the area. Rooms really clean with a focus on the environment.eg.natural shampoos in recyclable containers. The staff were very friendly and nothing was a problem. The mini bar was well stocked. We especially loved their choice of red wine!
The pool is beautiful, and included both a hot and a cold spa!
The restaurant had a homely feel to it with quite a wide selection of foods on offer and great coffee,which all the locals seemed to know about.
The beds were heaven especially after we had been camping a few nights!

  • Stayed: May 2010, traveled as a couple
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Thank dojoBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about City Oasis Inn

Address: 143 Wills St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Townsville
#4 Family Hotel in Townsville
#4 Luxury Hotel in Townsville
#6 Romantic Hotel in Townsville
Price Range: $77 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — City Oasis Inn 4*
Number of rooms: 42
Official Description (provided by the hotel):
City Oasis Inn is a four-star resort style property, superbly located in the city centre of Townsville, North Queensland. City Oasis Inn offers a wide range of accommodation styles. Suiting the corporate traveler due to the close proximity of government/corporate companies, and holiday guests as they are only a short walk to local attractions. The saltwater, lagoon style pool incorporates a heated spa and an open spa, as well as waterfall and children's wading area. This is surrounded by lush tropical landscaped gardens. The licensed Sidewalk Cafe and Bar offers a relaxed atmosphere with indoor and alfresco dining. Guests can also enjoy the convenience of room service. ... more   less 
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