We (2 adults and 1 child) stayed at this hotel for 2 nights. From the beginning, the staff could not have been more helpful. Every little detail was attended to. We asked for swimming towels, directions around the town, calling a taxi, more supplies and all of these and more were accommodated immediately.
We had trouble with a booking for a cruise and after contacting our travel agent interstate, we needed to use the computer and printer. A staff member helped us with this making sure we had everything we needed.
The front counter staff were really exceptional in their desire to help and went out of their way to make our stay a good one. I know that one expects good service these days, but I have to say that every person at this place was truely customer centred and this made a huge difference.
On our holiday in Qld we found that the pools are generally not heated. So it was a bit cold in the pool but the spa was lovely and warm. The surroundings for the pool are really attractive. There is a nice playground area for the children, and the gardens are quite tropical, lots of trees and plants.
Although small, the hotel had a nice atmosphere about it. The rooms that were not taken were serviced and the doors left open, possibly for ventilation, and this gave it an open feel rather than being closed in like most other hotels with long corridors and shut doors. Our room was spotless, everything worked, there was cold water in the fridge (most welcome) on arrival. We had a double bed and single in the room and it was a bit tight with not alot of space for luggage but for 2 days it was fine.
There is a complimentary continental breakfast which is in the small dining area downstairs. Again very polite and helpful staff, good service and quite adequate a meal for a day out. We also ate at their restaurant on the first night and were glad to be fed quickly after our long day's travel.
The hotel is in central Townsville, so it is easy to walk to places. We had a car for a day which did enable us to see more as the city is quite spread out. The beach is a little way from the hotel but it is in walking distance for the average person.
We were extremely happy with the overall quality of the hotel, and most certainly recommend it. Hopefully we can venture to Northern Queensland again and stay.
- Official Description (provided by the hotel):
- City Oasis Inn is a four-star resort style property, superbly located in the city centre of Townsville, North Queensland. City Oasis Inn offers a wide range of accommodation styles. Suiting the corporate traveler due to the close proximity of government/corporate companies, and holiday guests as they are only a short walk to local attractions. The saltwater, lagoon style pool incorporates a heated spa and an open spa, as well as waterfall and children's wading area. This is surrounded by lush tropical landscaped gardens. The licensed Sidewalk Cafe and Bar offers a relaxed atmosphere with indoor and alfresco dining. Guests can also enjoy the convenience of room service. ... more less
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- Also Known As:
- City Oasis Hotel