We stayed at the Reef Lodge for three nights. The hostel itself was great, nice kitchen & tv room and the location is perfect. Unfortunately the management/owner ruint the good vibes in the hostel. They were rude and very unfriendly. There were strict rules they loved to explane all day every day. You can't drink in the common room after 10.30pm, they just turn off the lights while we were talking (no alcohol involved) and if you do drink, they confiscate the alcohol.. Feel like I'm 16 again. The day your checking out, you can leave your bags till 12.30am and then your rudely asked to leave, even if your bus departs at night. Questions about Townsville they can't or they won't answer, not helpful at all. The worse of all was that the owner was shouting in our room at 08.30am while everybody was asleep, because he saw on the camera footage that one of our roommate was drinking a beer at 5.00am in the common room... If you don't want to run a backpackers hostel, then please don't.. You make it very uncomfortable to stay.
So, nice hostel but management ruins it!!!
- Official Description (provided by the hotel):
- Reef lodge Backpackers and budget accommodation in Townsville caters to travelers looking for a quiet place to relax and chill out. "LONLEY PLANET" The cruisy atmosphere at Townsvilles best hostel extends from Buddhist sculptures and hammocks strewn through the gardens to an outdoor cinema with swinging lounges and more than 1200 DVD's. There is a games room with bench presses free weights and a retro video game machine (space invaders Frogger Paceman ... Very cool) The large kitchen, Dorms and private rooms are all spotless. WE are are in the center of Townsville city, with a short 500m walk to the Greyhound, Premier bus terminal, Magnetic Island ferry terminal, beach, city center and the "Reef HQ" "Museum" "Cultural Center" are straight over the road. We have a "no alcohol policy" after 10-30pm and we ask the people to be respectful of the other guests who are staying at the Reef Lodge. We have a large communal kitchen with all the utilities you require to cook. There are many communal area where people can sit around including hammocks, recreational room with a small gym, pool table and retro video game machine. ... more less
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