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“Flawed check in service” 2 of 5 bubbles
Review of Civic Guest House Backpackers Hostel

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Civic Guest House Backpackers Hostel
Ranked #1 of 17 Townsville B&B and Inns
Certificate of Excellence
Darwin
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Flawed check in service”
2 of 5 bubbles Reviewed June 11, 2013 via mobile

The location is great, the room are clean. Not very soundproof but you get what you pay for. The curtains are very opaque- you can see out and everyone can see in. The check in process is somewhat flawed- no identification is checked and no information was required from any of the 5 other people staying in the room- no names, phone numbers etc Worst case scenario- you could have your items taken by someone you shared a room with and they would not have any details for you to report to the police. It may seem a tedious process to show your identification at check in but it would really go a long way in general safeness. I had other issues with the check out process but we will be finding other avenues to resolve this.

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank sayamakan86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne M, Owner at Civic Guest House Backpackers Hostel, responded to this review, June 19, 2013
This person checked in as part of a group. All other 5 people in his room were part of his group. It is unnecessary for group check-ins to take each group member's name and phone number as there is no danger that a stranger steals from them. There is no flaw in our check-in process. Should guests share a room with strangers, all names and phone numbers are registered as part of our regular booking and check-in procedure.
We are saddened that this guest wrote this review in retaliation for not getting a refund for an unplanned early check-out.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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366 reviews from our community

Traveler rating
    220
    100
    31
    10
    5
See reviews for
3
105
128
5
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
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English first
Melbourne, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 10, 2013

Having read amazing reviews, I can only say that I wasn't disappointed. This place lives up to each and every great review it has. Its only flaw, is that it is a little bit out of town in a business/commercial sort of area, but in all honesty, it is a very short walk to where you want/need to be. Otherwise, it is staffed by very friendly and accommodating staff (which I think might be the owner), has great communal facilities and is spotlessly clean. The free wifi is fast but only works in the common area near reception and not in the upper floor rooms, but again, this is no big deal (for me at least). You could do a lot worse than staying here.

Room Tip: I stayed in a 4 bed, fan only room with shared bathroom. This met my needs perfectly. The only hint...
See more room tips
  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zok I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed June 5, 2013

This is one of my favourite hostels that I have stayed in. I got picked up from the bus station and dropped off there for both the ferry to Magnetic Island and when I wanted to catch the bus down to Airlie Beach. The couple that run it are really nice and friendly. I stayed in a 4 bed dorm which had an ensuite which was really nice and was all kept lovely and clean, our sheets were always folded up so it felt more like a hotel than a hostel, we also had our own fridge so I kept my food and drinks in here. The person complaining about there not being many plugs is rubbish and even if you did unplug the aircon there is no need for it at this time of the year. The free WiFi is great and there is a nice area to sit and use it if you're not in your room, every hostel needs this. All in all would highly recommend it to anyone looking for somewhere to stay in Townsville.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elliot J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
São Paulo, São Paulo, Brazil
Level Contributor
177 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

We stayed two nights in a 4 share mixed dorm, AC, fridge, ensuite bathroom. We payed US$ 27 / AUD 26 pp.
Pros:
- run by a super nice couple Anne and Dieter with a lot of humour
- kitchen always clean
- bed linen really clean
- bathrooms clean with nice smell during all day
- pickup and drop off to bus stop
- free coffee and tea
- free wifi
- there is a great courtyard
- 5 minutes walk from the supermarket
- 15 minutes walk from the Castle Hill
- 30 minutes walk from the beach
- staff helps you with everything you may need

Cons:
- there are no hangers in the room
- no lockers in the room
- kitchen has just one sink
- no common room or TV
- we had to turn off the AC in order to use the power outlet
- our bunker bed had no stairs to climb

We definetely recommend. It is a wonderful place to stay in Townsville.

Room Tip: Stay near the reception where you can get wi-fi from the room. Our room was 11.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vania T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anne M, Owner at Civic Guest House Backpackers Hostel, responded to this review, June 1, 2013
Thank you for your praising review of our hostel and for recommending us as a wonderful place to stay in Townsville. We are delighted that you have enjoyed your stay with us.

We are surprised however by your cons list and would like to specify the following points:
- Although lockers are not provided in rooms, guests are welcome to leave their valuables in our safe at reception.
- The kitchen has a double sink.
- We have 3 common areas for our guests to relax and/or socialise: an open lounge area, a quiet reading room, and a large patio that has both an undercover and an open-air area.
- Every room comes with several power points. In this specific room there are 5 power outlets so there is no need to unplug the A/C. Should there be the need for more outlets, we are happy to provide a multi-plug extension.
- This room’s bunk beds have the ladder at the foot end of the bed as part of the bed frame construction. So you climb from the back instead of the side.

We would recommend to always ask us while you are staying at the hostel, should there be anything you are missing or cannot find. We are ready to help with any issue or question our guests may have.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Udine, Italy
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 26, 2013

I spent two nights at this hostel and I really enjoyed.
You have pick up and drop off at the Greyhound stop, the Wi-Fi is free and you can enjoy coffee and tea! The owners are very welcoming, helpful and willing to answer every question. They gave me many information about Townsville and Magnetic Island. I would have liked to stay a few more days but I had the time. Truly a place to recommend. One of the best hostel I have found.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Feffa2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
91 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
5 of 5 bubbles Reviewed May 15, 2013

Wow what a place!
The staff were brilliant, the room was spotlessly clean, the communal kitchen was huge and there is a great courtyard.

The location is not far from anything and and if we could we would have stayed a lot longer. One of the best we stayed in after 18 months of travel.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PaulFarrugia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ontario
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed May 12, 2013

Was in Australia for 2wks and stayed in hostels the whole trip.This is by far THE BEST hostel I have ever stayed in.The customer service of the staff goes above and beyond and the cleanliness of the place goes even further!!!! I would highly recommend anyone to stay here.We only stayed one night but I could of stayed forever.

  • Stayed May 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank OntarioLeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Civic Guest House Backpackers Hostel

Property: Civic Guest House Backpackers Hostel
Address: 262 Walker St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service
Hotel Style:
Ranked #1 of 17 B&Bs / Inns in Townsville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Civic Guest House Backpackers Hostel 2*
Number of rooms: 29
Official Description (provided by the hotel):
Recently renovated and now voted one of the TOP 10 HOSTELS in Australia, the Civic Guest House is a friendly, charming hostel in the heart of Townsville offering clean, safe and cosy accommodation for the budget conscious traveler. Free Wi-Fi and a friendly service are what we consider a must. We also offer free transport to/from the Ferry and Greyhound bus terminal.Our aim is to provide our guests with a comfortable and quiet place to stay in a relaxed and friendly environment. You can chill out in the lounge room, prepare a meal in our large communal kitchen, or have a game of chess in the new game room. Conveniently located in a quiet street in Townsville's CBD, the Civic Guest House Backpackers Hostel gives you a broad choice of room options ranging from shared dorms to private double rooms with en-suite bathrooms.Townsville is a great place to experience a laid-back tropical city lifestyle while enjoying the fantastic wildlife and exceptional sights of the Great Barrier Reef and Magnetic Island. Take a tour, enjoy numerous free activities in and around town, or simply relax by the beach. ... more   less 
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