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“Tired room; and tired after poor sleep”

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Rydges Southbank Townsville
Ranked #26 of 41 Hotels in Townsville
Perth, Australia
Level 5 Contributor
48 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Tired room; and tired after poor sleep”
Reviewed July 16, 2010

The room I was in was very tired. Scuffs on the wall, paint peeled in the bathroom, concave mattress. Faux-wicker furniture which was reasonably clean at first glance, but deep dust enbedded in the 'wicker'.

The plumbing: creaked and whined everytime someone somewhere turned on the water.

The A/C too cold even when set at 28 degrees. A note taped to the wall said something like 'Please do not turn off the A/C because the warm tropical air causes the fire alarm to go off'. Excuse me, it is winter, even in the tropics.

  • Stayed June 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Langhorne87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, December 1, 2010
Hi

Thanks for taking the time to post a review on TRIP ADVISOR, I am pleased to advise that the beds are in process of being replaced, the furniture will be upgraded in 2011 and the painting of all rooms has commenced.

look forward to welcoming you back once completed.

Thanks
Paul
General Manager
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487 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Auckland
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 9, 2010

Stayed in the 2brm apartment behind Hotel which was fabulous. Spotlessly clean, spacious, good balcony and well soundproofed even though a party taking place in adjacent property. Rest of Wedding group were staying in the Hotel rooms and were very envious of our accommodation.

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tintin25Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi

Thanks for your kind comments, The apartments are ideal for families or guests wanting some more space. They are close to all of Townsville main attractions. Please feel free to pass our details onto your freinds should you have any freinds or family heading to Townsville.

regards
Paul Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Collins, CO
Level 5 Contributor
53 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 7, 2010

I found this hotel to be good, though basic. I was there for a conference, for which the attached facility was terrific and the staff extremely helpful. While I worked, my wife and young children enjoyed a smallish pool and lots to do in the area. There were several nearby restaurants, which were good.

The rooms themselves were clean and the facilities perfectly fine. The TV was small and old, though I only turned it on once in a week. As with every hotel I stayed in Australia, I was annoyed at the prospect of a hefty fee for wireless internet access.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjc1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi,

Thanks for your comments, we are currently in the process of purchasing new television sets, the current ones have lived a good life but are due for replacement. The hotel is in a great location and the conference centre is a breath of fresh air in a regional centre. Once again Thanks for your comments.

Regards
Paul Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 3, 2010

Stayed at Rydges Townsville for 3 nights and was not impressed. I am a Rydges member and would have to say that Rydges Southbank is the worst one I have stayed at. Rooms are old, run down and smelly. Bathroom is from the dark ages. Beds are hard, old and need replacing to be up to standard with the better Rydges hotels out there (dreambeds). Service from front reception was rushed and rude (she was too busy talking to her friend at the time to answer any questions) Location is the only plus, the hotel is in the CBD and close to restaurants. Do yourself a favour if you are travelling to Townsville and stay at Hotel M or the Oaks.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oz_traveller400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi,

Thanks for your comments, Rydges Hotels and Resorts purchased the hotel in November 2009, we are currently in the process of working through refurbishment plans and hope to commence in the near future. As part of this refurbishment, the purchase of dream beds and new televisions will be mandatory.

In hospitality we are always aware of the need for excellence in customer service, and have completed 'High Profile Guest Service Training' to ensure all our guests receive excellent levels of service, Once again thanks for your comments.

regards
Paul Burke
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Townsville hotels

Sydney
Level 5 Contributor
73 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed April 11, 2010

We started off in 311, the air conditioner was leaking badly that the carpet was a puddle of water and the room started to smell. My initial complaint was treated lightly and the repair person told us to wipe the roof with a towel now and then. After discussing the problem “further” with the manager we were relocated to 611.
Most times we needed assistance from reception they were either not there or on the phone (and failed to acknowledge our presence) Saturday afternoon we (along with 4 friends) tried to get a drink at the bar/restaurant only to be told the area was closed and to go and get a drink from the mini bar in the room.

Overall the place is looking tired old and run down..the beds are less than average and on two occasions after being out all day we returned to our room (after 3 p.m.) and our room was still not cleaned.
We were disappointed with all aspects of the hotel especially considering it is a Rydges

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi,

Thank you for your comments, We fully appreciate the value of customer service and are constantly striving to achieve this, clearly on this occassion we have failed to deliver on the high standards we set ourselves. Currently we are working through a refurbishment program, as part of this program, the beds will be replaced with our 'Dream Beds' along with this will be the upgrade of the look and feel of the room. We have commenced the moderisation of the airconditioning system to ensure that the condensation is kept to a minimum.

Once again thank for your comments, they are being addressed.

Regards
Paul Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 6 Contributor
199 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed March 25, 2010

Stayed here in 2008, the b'fast buffet is ok but the service levels are rather average. The beds are poor, saggy and the bathrooms seriously dated.

Stayed March 2010, traveled on business
Helpful?
2 Thank WernMachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi,

Thanks for your comments, we have since your last stay commenced the roll out of our Dream Beds' this is having an awesome impact on the look and feel of the rooms. We have also upgraded our breakfast buffet with more healthy options and a greater range of products. Once again thanks for the feedback.

Regards
Paul Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
QLD
Level 3 Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed December 18, 2009

While nothing special in itself, Rydges Southbank is a good option in Townsville for the price. It's located in an area with a few reasonable dining options, and just a minute or two's walk from the main part of town. There is a bit of street/pub noise on Friday night though, but that died off pretty early and didn't disturb my sleep.

The rooms are clean and comfortable, although the bathrooms are fairly ordinary. Be aware that, as with many tropical hotels, the airconditioning is strong and you'll freeze indoors and swelter outdoors.

If the price is comparable, it's a nicer place to stay than the hotels/motels in the centre of town itself.

  • Stayed December 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Constant_traveller54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PaulTownsville, General Manager at Rydges Southbank Townsville, responded to this review, June 20, 2010
Hi

Thanks for your comments, we are currently in the upgrade process so soon we will have the ideal location and a modernised hotel. Part of this process will be to have individually climate controlled airconditioning to allow each guest greater control of the temperature in their rooms.

Regards
Paul Burke
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Southbank Townsville

Property: Rydges Southbank Townsville
Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
Official Description (provided by the hotel):
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel

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