We are Townsville locals and have always looked at Rydges Southbank to be something 'special' and have told many people to stay there when they visit. So on my wedding night and the night before I decided to stay there as I thought it was the best Townsville had to offer.
It was fairly expensive as we were staying in the executive apartment so I'm expecting good stuff here!
The lift was atrocious.... I understand there are refurbishments happening but standing for 10 minutes in a wedding dress in a puddle of sticky something is not great. It was painful waiting for the lift and it was dirty and unclean,
The reception staff had no clue it was my wedding, despite when I booked I specified it was for my wedding and confirmed twice the previous two weeks it was for my wedding.
My sister ordered a 'surprise' bottle of champagne for myself and my husband for when we got home at 11pm... But it arrived at 11am and sat there for who knows how long.
The hair dryer in the bathroom burnt my hair when I tried to use it. (The elements were smoking) and when I tried to advise staff the phone for the reception ran out many times and the reception line was so long.
On the plus side the bed was nice, view nice and breakfast good.
I think if Rydges didn't charge exuberant amounts for their rooms I would be less disappointed. No longer recommending friends stay and I will not stay again
- Official Description (provided by the hotel):
- Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more less
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- Also Known As:
- Rydges Southbank Hotel Townsville
- Townsville Rydges Southbank Hotel