I spent a week at the Rydges as part of a business trip and found it adequate but not up to the standard I'd expected from the brand nor at the price.
The good things are the location, on the restaurant strip along Palmer Street, with easy walking distance of the CBD, and about a 20-30 minute taxi ride from the airport. My room (on the top floor) had a pleasant view of the creek and marina. The lifts worked, although one consistently showed the wrong floor on the display. The staff, especially on the reception desk, were friendly and generally obliging. The air conditioning in the room worked and could be adjusted manually and there was a window that could be opened for fresh air. There is a selection of ok restaurants nearby, with a good fish and chips shop on the corner, a number of popular beer and beef houses and a few "fine dining" places, but be aware that people eat early in that part of the world; you'll need a booking on weekends and will have trouble getting served after 7:30-8 pm.
The less good things are more numerous. The hotel facilities are badly in need of redecoration, both the public facilities and the rooms. The lobby is relatively small with limited seating or luggage space. There is a pool, but it is a shade of green which does not look appetising. Furnishing in the rooms is basic and rather shabby, giving the overall impression of not being entirely clean. Indeed, the paint work in the bathroom had some rather unappealing splatters on it. The mattress was saggy and in fact, was replaced during my stay, which was not quite as big an improvement as I'd hoped. The TV was an old cathode ray number and was not talking to the remote control.
The servicing of the rooms should have been better. Although there were two of us staying, we had to ask every night for an additional towel and face cloth. Toiletries were not always replaced (we twice ran out of shampoo) and we had the impression that we were given whatever the chamber maid grabbed from the trolley (multiple conditioner, no bath gel, although we saw some on the trolley). After-hours staffing apparently was limited to a single young woman, who not only had to manage reception but also staff housekeeping (it was the receptionist who brought our towels) and service the conference room (when we asked for a whiteboard without prior notice). My room overlooked the beer garden of the pub next door which was extremely noisy at night, especially on weekends. Breakfast in the hotel restaurant was ok but pretty ordinary, with the TV blaring and the same menu served every day, including some odd presentations (have you ever tried to eat an unpeeled slice of kiwi fruit?). There is internet access in the room but it is very expensive ($30 for 24 hrs).
My company made the booking and felt that it was the best they could find without going to an inconvenient location. It could have been worse but it could also have been lots better, with a bit more attention to service and a little TLC for the facilities.
- Official Description (provided by the hotel):
- Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more less
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- Also Known As:
- Rydges Southbank Hotel Townsville
- Townsville Rydges Southbank Hotel